Engine/Transmission (1998.5 - 2002) Dodge denying Cummins warranty work

[Steve St.Laurent]

Yep, that's the way it's always been - nothing has changed. I do know of some cases of individual shops having worked out something with an individual dealer but those have always been the rare exceptions.

 

[RobertMiller1]

funny, you ask a cummins repair shop if they are allowed to do warranty work on Dodge trucks with cummins engines in them and they will say yes.



They have a list of steps printed up that they have to follow with I assumed DC



Others on this board have had warranty work done at cummins dealers. It's where I got the idea. Or, I mis-understood. I often do... over 50 disease.

 

[jponder]

I agree with miller. Wouldnt it be cool to get our trucks with NO WARANTY! And get maybe 2or3K$ for giving up the warranty.



Those diagnostic fees are BS, Its just another way to rip off people

 

[RustyJC]

Originally posted by RobertMiller1

funny, you ask a cummins repair shop if they are allowed to do warranty work on Dodge trucks with cummins engines in them and they will say yes.

And, indeed they are - after Dodge has referred the job to them and/or approved it.



Rusty

 

[Steve St.Laurent]

Straight from the Cummins site - http://www.cummins.com/na/pages/en/....cfm?uuid=93067016-04CE-11D4-98530004AC33EA57. That FAQ has been on their site since 1995.

Can a Cummins Distributor do warranty work on my Dodge Ram?



Dodge dealers handle all warranty work on the Cummins Turbo Diesel. However, some Dodge dealers have relationships with Cummins distributors and "sublet" warranty work to them. Contact your Dodge dealer for details.

 

[RobertMiller1]

unfortunate

too bad.



That sounds about right.

Monday morning, the local diesel/cummins shop who has an excellent reputation was able to get right on it. Unfortunately when he called, he was told that DC wanted to work on it first.



When I called though, DC said the closest appointment I could get was Wednesday. Now who wants to drive one of these trucks around for 3 days with zero fuel pressure? And then I could never get a straight answer. Was the pump covered if it was bad. Just flat refused to answer the question even though I asked several times.



The Cummins shop was offering much better service, which small business' more often do. Large corporations just suck.