Engine/Transmission (1998.5 - 2002) DRATS - Dead Peddle - 216

[dclassens]

Don't mean to hijack snoking, but what is the percentage vote out there right now on the 216. Is this code(216) 100% mean the VP is a out or on the way. Has anyone had a 216 code that had a different problem? Thanks



Dave

 

[SnoKing]

Don't mean to hijack snoking, but what is the percentage vote out there right now on the 216. Is this code(216) 100% mean the VP is a out or on the way. Has anyone had a 216 code that had a different problem? Thanks



Dave

I think the dead peddle and a 216 is a sure sign that the VP44 is short lived. SNOKING

 

[SnoKing]

The email string going back and forth with DC is getting interesting. They are really stonewalling and will not tell me where in the Warranty Information Booklet is states that the Cummins Engine Warranty starts at the "in service date". The last round was that they said to look at chart on page 275 of the owners manual. That page also contains a statement about the see our Warranty Information Booklet.



The fun continues. SNOKING

 

[SnoKing]

The email string going back and forth with DC is getting interesting. They are really stonewalling and will not tell me where in the Warranty Information Booklet is states that the Cummins Engine Warranty starts at the "in service date". The last round was that they said to look at chart on page 275 of the owners manual. That page also contains a statement about the see our Warranty Information Booklet.



In the next round I am going to ask them if I can publish the email string on the TDR site!!!!!!!!!!!!!!!!!!!!!!



The fun continues. SNOKING

 

[Thomas]

The email string going back and forth with DC is getting interesting. They are really stonewalling and will not tell me where in the Warranty Information Booklet is states that the Cummins Engine Warranty starts at the "in service date". The last round was that they said to look at chart on page 275 of the owners manual. That page also contains a statement about the see our Warranty Information Booklet.

In the next round I am going to ask them if I can publish the email string on the TDR site!!!!!!!!!!!!!!!!!!!!!!

The fun continues. SNOKING

It seems to me that the Owners Manual is interesting, but meaningless, in this fight! I think the red type in the following says it all.

§ 701. 3 Written warranty terms.

(a) Any warrantor warranting to a consumer by means of a written warranty a consumer product actually costing the consumer more than $15. 00 shall clearly and conspicuously disclose in a single document in simple and readily understood language, the following items of information:
(1) The identity of the party or parties to whom the written warranty is extended, if the enforceability of the written warranty is limited to the original consumer purchaser or is otherwise limited to persons other than every consumer owner during the term of the warranty;
(2) A clear description and identification of products, or parts, or characteristics, or components or properties covered by and where necessary for clarification, excluded from the warranty;
(3) A statement of what the warrantor will do in the event of a defect, malfunction or failure to conform with the written warranty, including the items or services the warrantor will pay for or provide, and, where necessary for clarification, those which the warrantor will not pay for or provide;
(4) The point in time or event on which the warranty term commences, if different from the purchase date, and the time period or other measurement of warranty duration;

 

[SnoKing]

Well, Holly from DC called me and we got nowhere. I asked if I could post her email and she said no, and I said put it in an email and she said she would. She did not so here it is: (Note it starts at the bottom and comes up the page. )



Dear NAME REMOVED,



Thank you for your recent email referring to previous communication with

DaimlerChrysler.



Your email does not contain any information that would cause a change in

the previous decision. Therefore, your request must again be

respectfully declined.



Any future communication related to this issue will be retained in

corporate records.



If, at some future date, we can be of assistance to you in some other

area, please let us know.



Thanks again for your email.



Sincerely,



Holly



Senior Staff Representative

Chrysler Group Customer Assistance Center



For any future communications related to this email, please refer to the

following information:

REFERENCE NUMBER:

EMAIL CASE NUMBER: 1676583

REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM4716061I25261L0KM&





Sincerely,



Holly

Senior Staff Representative

DaimlerChrysler Customer Assistance Center





Original Message Follows:

------------------------

Page 275 also says:



"Warranty Information

See Your DaimlerChrysler Motors Corporation Warranty

Information Booklet for information on warranty coverage

and transfer of warranty. "



Warranty Information book on page 4 states that "The warranties

contained

in this booklet are the only express warranties that DaimlerChrusler

Motors

Corporation

makes for your truck".



On page 12 of the booklet, it states that the Cummins Diesel Engine

Limited

Warranty begins at the end of the 3/26 Basic Limited Warranty period.



*** So, AGAIN I ask where in the Warranty Information Booklet does it

state

that the warranty begins at the in service date. ***



Because of your stonewalling on this issue, I have ordered a

remanufactured

VP44 Injection Pump from Midwest Fuel Injection and will be submitting a

demand letter for reimbursement when the truck has been repaired.



NAME REMOVED





----- Original Message -----

From: "customerassist" <customerassist@daimlerchrysler.com>

To: REMOVED

Sent: Monday, March 12, 2007 10:34 AM

Subject: Re: DaimlerChrysler Customer Assistance (KMM4715621I25261L0KM)





> Dear NAME REMOVED,

>

> Thank you for contacting the Dodge Group Customer Assistance Center.

>

> Upon review of your email, I have researched and found that if you

look

> on page 275 of your owner's manual then you will see the warranty

> coverage chart, which shows that the Cummins warranty is in effect on

> the in service date of the vehicle when the rest of the warranty

became

> effective.

>

> Thanks again for your email.

>

> Sincerely,

>

> Holly

>

> Senior Staff Representative

> Chrysler Group Customer Assistance Center

>

> For any future communications related to this email, please refer to

the

> following information:

> REFERENCE NUMBER:

> EMAIL CASE NUMBER: 1676583

> REPLY LINK:

> http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM4715621I25261L0KM&

>

> Original Message Follows:

> ------------------------

> I again ask you to please point me to the page in the warranty manual

> that

> says the 5/100 Cummins Engine Warranty begins at the in service date.

>

> NAME REMOVED

> ----- Original Message -----

> From: "customerassist" <customerassist@daimlerchrysler.com>

> To: RMOVED

> Sent: Monday, March 12, 2007 7:26 AM

> Subject: Re: DaimlerChrysler Customer Assistance

(KMM4714824I25261L0KM)

>

>

>> Dear NAME REMOVED,

>>

>> Thank you for your recent email referring to previous communication

> with

>> DaimlerChrysler.

>>

>> Your email does not contain any information that would cause a change

> in

>> the previous decision. Therefore, your request must again be

>> respectfully declined.

>>

>> Any future communication related to this issue will be retained in

>> corporate records.

>>

>> If, at some future date, we can be of assistance to you in some other

>> area, please let us know.

>>

>> Thanks again for your email.

>>

>> Sincerely,

>>

>> Holly

>>

>> Senior Staff Representative

>> Chrysler Group Customer Assistance Center

>>

>> For any future communications related to this email, please refer to

> the

>> following information:

>> REFERENCE NUMBER:

>> EMAIL CASE NUMBER: 1676583

>> REPLY LINK:

>> http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM4714824I25261L0KM&

>>

>>

>> Original Message Follows:

>> ------------------------

>> Could you please point me to the page in the warranty manual that

says

>> the

>> 5/100 Cummins Engine Warranty begins at the in service date. As page

> 12

>> states that it begins at the end of the 3/36 warranty. I would note

> that

>> page one does not say 1st year, 2nd year, 3rd year etc, it says 1

> year,

>> 2

>> year, 3 year etc. On page 12 it does not say that the Cummins Diesel

>> Engine

>> warranty "continues" it says that it "begins". Maybe you should have

>> stated

>> the Cummins Engine Warranty is for an additional 2 years and 64K

> miles,

>> however you did not state that.

>>

>> I have ordered a remanufacture VP44 injection pump from Midwest Fuel

>> Injection and will be submitting a request for reimbursement for the

>> $1046. 00 cost of the remanufacture pump that I will install.

>>

>> Thank You

>> NAME REMOVED

>> PHONE NUMBER REMOVED

>>

>> ----- Original Message -----

>> From: "customerassist" <customerassist@daimlerchrysler.com>

>> To: REMOVED

>> Sent: Wednesday, February 28, 2007 12:59 PM

>> Subject: Re: DaimlerChrysler Customer Assistance

> (KMM4691207I25261L0KM)

>>

>>

>>> Dear NAME REMOVED,

>>>

>>> Thank you for contacting the Dodger Group Customer Assistance

Center.

>>>

>>> Your email has been received and the concerns you have raised are

>>> appreciated.

>>>

>>> After thoroughly reviewing your request and the files on this

matter,

>> we

>>> respectfully concur with the decision rendered by our Senior Staff

>>> Representative.

>>>

>>> Thank you for taking the time to communicate with DaimlerChrysler

>> Motors

>>> Corporation. It is regrettable that a more favorable reply can not

> be

>>> provided.

>>>

>>> Thanks again for your email.

>>>

>>> Sincerely,

>>>

>>> Holly

>>>

>>> Senior Staff Representative

>>> Chrysler Group Customer Assistance Center

>>>

>>> For any future communications related to this email, please refer to

>> the

>>> following information:

>>> REFERENCE NUMBER: 15991073

>>> EMAIL CASE NUMBER: 1676583

>>> REPLY LINK:

>> http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM4691207I25261L0KM&

>>>

>>>

>>> Original Message Follows:

>>> ------------------------

>>>

>>> US Customer Service - Dodge Brand Site

>>> Brief Description:

>>> 2001 Dodge - Cummins ECU error code 216 - Warranty

>>> Comments:

>>> I purchased a new 2001 Dodge on June 18, 2001. Last fall while RVing

>> in

>>> the

>>> hot weather in the SW I experienced hard starting. Last Saturday I

>> had

>>> a

>>> brief dead throttle peddle while driving the vehicle. A check of

>> error

>>> codes shows a 216 ECU code, so it appears the injection pump is

>>> failing.

>>> I went to Karmart Chrysler Dodge to talk about warranty coverage of

>>> this

>>> issue. The service manager stated that my warrant expired on June

>> 18th

>>> 2006

>>> according to their computer. However my Warranty Information book

on

>>> page 4 states that "The warranties contained in this booklet are

the

>>> only

>>> epress warranties that DaimlerChrusler Motors Corporation makes for

>>> your

>>> truck". On page one of the booket the Cummins engine warranty is

for

>> 5

>>> years or 100,000 miles. On page 12 of the booket, it states that

the

>>> Cummins Diesel Engine Limited Warranty begins at the end of the

3/36

>>> Basic

>>> Limited Warranty period. It does NOT say that it continues, takes

>> over

>>> or

>>> runs concurrently with the 3/36 basic warrant. "Begins at the end

of

>>> the

>>> 3/36 Basic Warranty" On page 13 of the booket the fuel injector

pump

>> is

>>> listed as covered. Please advise. I have spoken to Costa and Leslie

>> on

>>> the 800 number regarding this issue and they are both not

>> understanding

>>> what you have written in your Warrant Information booket that was

>>> delivered

>>> with the vehicle. Thank You in Advance Chris

>>>

>>>

>>>

>>> VIN:

>>> REMOVED

>>> Mileage:

>>> 52310

>>> Servicing Dealer:

>>> Karmart Chrysler Dodge

>>> Title:

>>> Mr.

>>> First Name:

>>> REMOVED

>>> Middle Initial:

>>> REMOVED

>>> Last Name:

>>> REMOVED

>>> Address 1:

>>> REMOVED

>>> Address 2:

>>>

>>> City:

>>> La Conner

>>> State:

>>> WA

>>> Zip:

>>> REMOVED

>>> Email:

>>> REMOVED

>>> Home Phone:

>>> REMOVED

>>

>>

>>

>

>

>

>

 

[Ruckuz]

Wow. Gotta love big companies

good luck and keep us updated

 

[SnoKing]

Was at my local small NAPA getting a set of crows feet and a 19 mil wrench to make into a shorty and they had a CodeScout 700 on sale for 69 bucks, so I bought it and was able to reset my 216 code. It does not however read the PCM codes, just the ECM. I cut the 19m wrench in half and then cut a piece out of the box end, to make a tubing wrench. So I have a short 19M open end and a short almost box wrench.



SNOKING (Bob: I know should have bought a Smarty!)

 

[SnoKing]

Well I tackled the UPS driver in town just before lunch and he gave me the pump. Started at around 1PM and finish around 5:30 PM. Made two trips to NAPA, for bolts the first time and Torx bit the second time. I ended up making a puller out of a heavy piece of angle iron. Drilled two holes in it and ran grade 5 metric bolts in with a few washers to easy turning the bolts. Steering wheel puller would not cut it, as I was streaching the bolts that came with it. Put the intack air horn on twice to soon. First time removed for the APPS to go back in place and second time to tighen number two injector tube.



It start back up without to much trouble. I only removed injector tubes 1,2 and 4 as someone suggested. I did not have to bleed any injector lines to get in started.



NOW for the RESULTS:



Yeah Yeah Yeah.



The truck is running smoother than it has been AND



IT HAS A BUNCH MORE POWER than it had before swapping the pump.



Oo. Oo.



SNOKING

 

[johncameron]

The truck is running smoother than it has been AND

IT HAS A BUNCH MORE POWER than it had before swapping the pump.

SNOKING

Great! Hopefully your mileage will go up too

 

[SnoKing]

Great! Hopefully your mileage will go up too

I hope so, when it was new I could get in the 19's and lately 17. 5 was good empty. And it sound a bit ratty when it was running.



SNOKING

 

[NoSeeUm]

Only 52K on the truck. Trying to decide if I want to make a run at DC with the 5 year engine warranty starts after the 36 month one, as someone else posted. My pump has never been tapped and fuel pressure has always been good.



SNOKING

Sadly, after just randomly checking my codes yesterday a 0216 and a 1693 were plainly visible before my disbelieving eyes. Just over 50K miles.



I think I will order a pump and maybe wait for a dead pedal to replace it. :{



Jim

 

[SnoKing]

Sadly, after just randomly checking my codes yesterday a 0216 and a 1693 were plainly visible before my disbelieving eyes. Just over 50K miles.



I think I will order a pump and maybe wait for a dead pedal to replace it. :{



Jim

When is the in service date for your truck. If you are at 50K and less the 5 years, it is a none issue on the Cummins engine warranty for you. ON EDIT: Just looked at you sig! You are your own warranty station. Talk to Rib about a pump!



Depending on where you purchase a pump, the core charge might be an issue to order now and install later. I got mine for MWFI and they give you 30 days to return the old pump without charging you the core charge.



SNOKING

 

[NoSeeUm]

When is the in service date for your truck. If you are at 50K and less the 5 years, it is a none issue on the Cummins engine warranty for you. ON EDIT: Just looked at you sig! You are your own warranty station. Talk to Rib about a pump!



Depending on where you purchase a pump, the core charge might be an issue to order now and install later. I got mine for MWFI and they give you 30 days to return the old pump without charging you the core charge.



SNOKING

Yeah.....



I just told myself about a week ago, how nice my truck was running and how happy I was with it.



LOL ---> Jinx ---> Urch --->



Jim

 

[CarlBergren]

WHERE CAN i GET THE BEST DEAL ON A nEW vp44

 

[SnoKing]

Well fuel mileage to back up just got 18. 539 MPG on combined driving for the first couple hundred miles on the new pump. SNOKING

 

[SnoKing]

Reply from DC

Well I got my sorry charlie letter for DC today. They have still not pointed me to the place in the warranty information booklet that states that the 5/100 Cummins engine warranty begins at in service date, as page 12 states that it begins at the end to the 3/36 basic warranty. Next step is a complaint with the Washington State Attorney Generals office. SNOKING

 

[SnoKing]

Well I got my sorry charlie letter for DC today. They have still not pointed me to the place in the warranty information booklet that states that the 5/100 Cummins engine warranty begins at in service date, as page 12 states that it begins at the end to the 3/36 basic warranty. Next step is a complaint with the Washington State Attorney Generals office. SNOKING

Well I got my sorry charlie letter for DC today. They have still not pointed me to the place in the warranty information booklet that states that the 5/100 Cummins engine warranty begins at in service date, as page 12 states that it begins at the end to the 3/36 basic warranty. Next step is a complaint with the Washington State Attorney Generals office. SNOKING





After this letter, I mailed one back with specific dates of delivery, basic warranty and Cummins engine warranty asking them to tell me where I was wrong. I stated that if page twelve of the Warranty Booket was wrong that they have had 6 years to issue a correction. Today I got another reply. "Your letter does not contain any additional information that would cause us to change our previous decision. " So more stonewalling. I printed out the Washington State Athorney General Consumer Complaint Form and will begin filling out that form and making copies of all the correspondence. It would appear that they know I am correct, or they would point out where I am wrong, instead of the repeated stonewalling. SNOKING

 

[Thomas]

D/C won't give up easily! Going after the local dealer as I did seems likes a much easier path.

You mentioned in an earlier correspondence that "small claims is a local issue" in Washington. What does that mean? The State of California makes it real easy to sue in my county if the original contract occurred in my county.

There must be some hungry class-action type attorney somewhere to keep D/C honest.

 

[SnoKing]

Well, I just mailed in my complain to the Washington State Attorney General Office. Included a printout of the warranty booket (thanks Thomas), and all the emails and letters that have gone back and forth. Glad DC retain part ownership, it will make it harder for them to run from this issue.



Also called and left a message for the General Manager of the local dealership that first refused warranty, as they are listed as a secondary business on the complain forms.



When I told a paralegal friend what the warranty booket says, she said they do not have a leg to stand on.



SNOKING