Mine is going right back to them as soon as I get the RMA again. Here is our discussion via e-mail.
Bill,
Interesting. The Ver # 8. 0 has been out since mid 04'. I personally owned an 01' Cummins and ran the Drag version for a year and had no issues. But maybe we need to look into it. What have all the others done on TDR ?
At any rate, please get all the info off the silver sticker, I just need that info to finish the RMA #.
Regards,
JS
Jared Scholes
TECH SUPPORT
EDGE PRODUCTS
1080 S. DEPOT DR.
OGDEN, UT 84404
888-360-3343 x115
801-337-2198 Fax
www.edgeproducts.com
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From: Bill van Oosting
Sent: Thursday, February 15, 2007 12:24 PM
To: Jared Scholes
Subject: Re: Comp will not turn on unless key is cycled a couple times?
Jared S
Yes I am at the Same address.
It seems to happen when the unit is cold. I drove it yesterday and it came on with initial key on after it was warm in the cab But initial cold start had to double cycle the key. After I put it in the garage last night I went out and checked it after it was cold, I again had to cycle the key twice for it to come on. There are numerous people on TDR that are experiencing this exact same thing only after having the drag upgrade. And only with the vesion 8. 0. At what temp they are begining to have troubles I don't know,But it was 35 degrees inside the cab when I checked with an infrared temp gun last night. I have been told by Some at edge that they are unaware of this and some that say they are aware and working on the problem. I would like to know which it is? I am happy with the unit but would like to know if there is a definate fix for it. I will ship it back to see what your testing finds. If you can't find a problem I would like it replaced with a new unit with the drag upgrade.
You can send me an RMA via e-mail as I am working midnights this week and do not answer the phone then.
Thanks for taking the time to respond
Bill van Oosting.
----- Original Message -----
From: Jared Scholes
To: Bill van Oosting
Sent: Wednesday, February 14, 2007 5:18 PM
Subject: RE: Comp will not turn on unless key is cycled a couple times?
Bill,
I believe you called in this morning and talked to Misty. We need to test that unit on one of our trucks to verify the issue. We have not seen an issue in the past, especially with just a Drag up-grade. Please let me know, where you are only 2 days shipping from us, I need that module first. I can create a new RMA #, are you still at the address below ? Please advise.
William R. Van Oosting
Regards,
JS