Engine Totally Toast - NO WARRANTY

[boydo]

Hi i am a friend of bret boyd's ( Boydo ) and i have a 04 dodge and i recently had my motor dusted and the dealership told me that there was dirt in the engine. I only had 108,000km on it and they decided not to give me warrenty coverage and i have only used mopar parts on it. If anybody has a class action lawsuit in the prosses, or any ideas please contact boydo. Thanks Jeff Young.

 

[john3976]

Wow, looks like if you buy a Dodge with the Cummins you are on your own if it breaks, here is what is described as a stock truck using Mopar parts and DC is refusing to honor the warranty.



I might have to get rid of my 2005 Ram if DC refuses to stand behind their products.

 

[rbattelle]

Hi i am a friend of bret boyd's ( Boydo ) and i have a 04 dodge and i recently had my motor dusted and the dealership told me that there was dirt in the engine. I only had 108,000km on it and they decided not to give me warrenty coverage and i have only used mopar parts on it. If anybody has a class action lawsuit in the prosses, or any ideas please contact boydo. Thanks Jeff Young.

Well that stinks. Can you tell us a little more about the truck? Did you have any kind of performance-enhancement devices on it? What was your air and oil filter change interval? Where in the engine did they find dirt? Why did you take it to the dealer in the first place? Did something break on it? What were the symptoms?



-Ryan

 

[mlewis73]

Wow, looks like if you buy a Dodge with the Cummins you are on your own if it breaks, here is what is described as a stock truck using Mopar parts and DC is refusing to honor the warranty.



I might have to get rid of my 2005 Ram if DC refuses to stand behind their products.

No way. I don't buy this, folks.



Dodge has a reason to void this fellow's warranty. I'd start by asking why is there dirt in the engine. Improper aftermarket filter installation? Driving it under dirty water? Doesn't matter if Dodge sells the part. If the part isn't used correctly, then Dodge has a case.



KEEP EM STOCK FOLKS! Don't give Dodge ANY reason to void your warranty. You folks have got me scared now... won't be modding my new truck at ALL when it gets here.

 

[klenger]

What I find interesting about these issues with toasted engines and no warranty is that it always seems to happen to those who have bombed their trucks. No flame intended, but I'm beginning to think that maybe these engines are a bit more fragile than the older non-common-rail engines. If this trend continues, I don't see much future for the after-market performance vendors. Sure glad I never got bit my that bug.

 

[Regcabguy]

Superchipped?

Maybe "superchipped" in your signature had something to do with it. There using any excuse in the book to void warrantees.

 

[Scrappy]

Baja Bob



The person that has the issue is a FRIEND of Boydo, and has a 2004.

Boydo has a 2001. 5 listed in his sig.

 

[mlewis73]

I sure hope you're not right, klenger. This'll be my last new truck for 15+ years. I'm planning on just nursing it along...



It wouldn't surprise me if durability were down... but I sincerely hope Cummins hasn't jacked us all up that badly.



Might have to find another '91 F-350 and go back to the tried, true, underpowered, and DURABLE...

 

[Regcabguy]

Pay attention!

Baja Bob



The person that has the issue is a FRIEND of Boydo, and has a 2004.

Boydo has a 2001. 5 listed in his sig.

Boydo,my apologies for misinterpreting the post. I'm so conditioned to Mopar denying coverage for any little thing as well as the biggies.

 

[john3976]

Seems denying warranty is nothing new for Chrysler:



Dealership owner says Chrysler pressured his dealership to only do patchwork on warranty repairs and in same cases no repairs at all. Witnesses saw valid warranty claims turned down by Chrysler representative.



Chrysler representative also states "assume the customer is guilty for causing a warrantable defect. " Chrysler warranty representative also shows dealership technicians shortcuts and patchwork he states "may not be in the manuals"







March 26, 1996





Jack Fitzgerald Chrysler-Plymouth owner in an interview tells NBC4, (Washington, DC) how Chrysler pressured his Dealership not to make proper repairs and to decline covering warranty related issues whenever possible. Mr. Fitzgerald states that Chrysler was instructing his technicians to perform only patchwork on warranty repairs and in some cases no repairs at all.



Jack Fitzgerald says he became so upset with a Chrysler representative that he asked business associates to pose as technicians to witness the Chrysler representative's warranty instructions.







The 2 witnesses NBC4 talked to say they saw several valid warranty claims turned down. They were also told "the dealer has no right nor obligation to inform the customer about a warrantable item that has not been mentioned by the customer" also "things I tell you may not be in the manuals and assume the customer is guilty for causing what would be a warrantable defect unless otherwise proven"







NEWS4

NBC4 (Washington, DC

 

[rbattelle]

No flame intended, but I'm beginning to think that maybe these engines are a bit more fragile than the older non-common-rail engines.

In terms of the fuel system, I agree. As early as the 1970's it was known that common rail fuel systems are more sensitive to contamination and wear than jerk-pump systems. I don't think it's unreasonable to say that many of the catastrophic failures we're seeing here are caused by a malfunction somewhere in the injection system. The recent rash of dropped valve seats would be an exception, of course.



-Ryan

 

[juicedcummins]

If the engine was dusted because of a factory air filter it is Chrsysler's fault. They are aware of this but yet keep pretending the problem does not exist. The problem shows up in the 3'rd gens because somewhere along the line the stock airbox lost the support in the lid to stop the filter from being sucked in.

A good friend of mine lost an engine to this problem. I and many others here would have also if we were not wise to this problem

This problem really shows up in areas were the engine is ran in snowy conditions ,storms ,off road and even just the snowdust off of the highway can do it.

One night last november we had 4 trucks all 3'rd gen suck their filters in within 20min of each other but yet chrysler says no problem exists. My ride runs an Airaid an it even sucked in completely

 

[MRaynor]

I don't want to start anything at all, but can you provide a working link to this? All of us have just read too many posts of you being against BIG OIL and THE MEAN CRUEL CORPORATE people, that makes some or all of us wonder. Sorry to sound like that but I am sure there were a bunch that thought the same thing. Please don't start flaming the guy, I just wanted to see proof of this so that I have even more reason to demand to sit under the tech when he goes to do any work at all, on my truck.





Mike

Seems denying warranty is nothing new for Chrysler:



Dealership owner says Chrysler pressured his dealership to only do patchwork on warranty repairs and in same cases no repairs at all. Witnesses saw valid warranty claims turned down by Chrysler representative.



Chrysler representative also states "assume the customer is guilty for causing a warrantable defect. " Chrysler warranty representative also shows dealership technicians shortcuts and patchwork he states "may not be in the manuals"







March 26, 1996





Jack Fitzgerald Chrysler-Plymouth owner in an interview tells NBC4, (Washington, DC) how Chrysler pressured his Dealership not to make proper repairs and to decline covering warranty related issues whenever possible. Mr. Fitzgerald states that Chrysler was instructing his technicians to perform only patchwork on warranty repairs and in some cases no repairs at all.



Jack Fitzgerald says he became so upset with a Chrysler representative that he asked business associates to pose as technicians to witness the Chrysler representative's warranty instructions.







The 2 witnesses NBC4 talked to say they saw several valid warranty claims turned down. They were also told "the dealer has no right nor obligation to inform the customer about a warrantable item that has not been mentioned by the customer" also "things I tell you may not be in the manuals and assume the customer is guilty for causing what would be a warrantable defect unless otherwise proven"







NEWS4

NBC4 (Washington, DC

 

[MMeier]

Seems denying warranty is nothing new for Chrysler:



Dealership owner says Chrysler pressured his dealership to only do patchwork on warranty repairs and in same cases no repairs at all. Witnesses saw valid warranty claims turned down by Chrysler representative.



Chrysler representative also states "assume the customer is guilty for causing a warrantable defect. " Chrysler warranty representative also shows dealership technicians shortcuts and patchwork he states "may not be in the manuals"







March 26, 1996





Jack Fitzgerald Chrysler-Plymouth owner in an interview tells NBC4, (Washington, DC) how Chrysler pressured his Dealership not to make proper repairs and to decline covering warranty related issues whenever possible. Mr. Fitzgerald states that Chrysler was instructing his technicians to perform only patchwork on warranty repairs and in some cases no repairs at all.



Jack Fitzgerald says he became so upset with a Chrysler representative that he asked business associates to pose as technicians to witness the Chrysler representative's warranty instructions.







The 2 witnesses NBC4 talked to say they saw several valid warranty claims turned down. They were also told "the dealer has no right nor obligation to inform the customer about a warrantable item that has not been mentioned by the customer" also "things I tell you may not be in the manuals and assume the customer is guilty for causing what would be a warrantable defect unless otherwise proven"







NEWS4

NBC4 (Washington, DC

It's not just Chrysler, they all do it, as for that last paragraph above, my buddy that worked for ford said they "were not allowed " to upsell a warranty. that meaning that if ford noticed something was amiss and the customer did not mention it, tough beans , not their problem. Hoping that the customer would not notice until the warranty ran out !

 

[john3976]

More of Chrysler denying warranty coverage:



2001 Engine Blows -- Warranty Voided I would like a little more info on this stupid engine in my once new 2001 Intrepid. It really ticks me off that they (Daimler/Chrysler) can get away without honoring their warranty just by lying and saying I didn't change my oil when I did and even have the receipts to prove it. They just say no to their warranty and there is nothing you can do about it. There isn't even anywhere in Canada that you can phone and leave a complaint with. My warranty was still good for another 20,000 km and car was very well taken care of and they didn't even tell me what happened to it. They just took the one valve cover off (knowing they would find sludge) and called me a liar and said I didn't change the oil (even with all my original receipts in front of them). It seems like an easy out for them (probably less than 20 minutes shop time) to get out of honoring warranty. Please help me with any info!!!



Shameful! Bought our Intrepid brand new in 2000 and at 3 years old with just under 80,000

miles it is shot! Did routine maintenance and changed the oil on a regular

basis at 3,000 to 4,000 miles even though owner's manual states oil changes at

7,500 miles. In October, 2003 the day after I had my oil changed, I started

hearing a slight knocking noise and took the car to my mechanic. Mechanic

proceeded to tell me that my engine had sludge build up in it and would have to

be replaced at a cost of between $4K - $6K. Mechanic also told me that this was

a very common and "known" problem with the Intrepid 2. 7L V6 engine but that so

far Dodge has refused to recall the engine. Told me that oil should actually be

changed at least every 2,500 miles religiously and that we should use SYNTHETIC

oil (owners manual does NOT say this - WHY?!?). Mechanic was very sympathetic

and said "Don't take my word for it do an internet search for Intrepid Engine

Sludge and see what comes up". Followed his suggestion and was absolutely

shocked and disgusted at what I found! The number of people having this EXACT

SAME PROBLEM is just shameful!

 

[boydo]

He had no mods and followed the maintance log to a tee. I suggeest that everyone has a look in side the pipeing between the air filter and the turbo take it all apart and look for dust, I did and found dust so in an attempt to aviod this problem I'm try a proguard 7 #2 system. This is the 2nd truck I have heard of this happening in Red Deer, AB alone. Another more info see -https://www.turbodieselregister.com/forums/showthread.php?t=159679https://www.turbodieselregister.com/forums/showthread.php?t=159679

 

[JRG]

If you have records-- Call them on it-- RETAIN A LAWYER!! Breach of contract.



JRG

 

[boydo]

Legal action is taking place. Who would have thought you needed a laywer to get warrenty.

He still has to pay for it now so he can drive it for work, legal action takes time.

 

[2Gen3Gen]

More of Chrysler denying warranty coverage:



2001 Engine Blows -- Warranty Voided I would like a little more info on this stupid engine in my once new 2001 Intrepid. It really ticks me off that they (Daimler/Chrysler) can get away without honoring their warranty just by lying and saying I didn't change my oil when I did and even have the receipts to prove it. They just say no to their warranty and there is nothing you can do about it. There isn't even anywhere in Canada that you can phone and leave a complaint with. My warranty was still good for another 20,000 km and car was very well taken care of and they didn't even tell me what happened to it. They just took the one valve cover off (knowing they would find sludge) and called me a liar and said I didn't change the oil (even with all my original receipts in front of them). It seems like an easy out for them (probably less than 20 minutes shop time) to get out of honoring warranty. Please help me with any info!!!



Shameful! Bought our Intrepid brand new in 2000 and at 3 years old with just under 80,000

miles it is shot! Did routine maintenance and changed the oil on a regular

basis at 3,000 to 4,000 miles even though owner's manual states oil changes at

7,500 miles. In October, 2003 the day after I had my oil changed, I started

hearing a slight knocking noise and took the car to my mechanic. Mechanic

proceeded to tell me that my engine had sludge build up in it and would have to

be replaced at a cost of between $4K - $6K. Mechanic also told me that this was

a very common and "known" problem with the Intrepid 2. 7L V6 engine but that so

far Dodge has refused to recall the engine. Told me that oil should actually be

changed at least every 2,500 miles religiously and that we should use SYNTHETIC

oil (owners manual does NOT say this - WHY?!?). Mechanic was very sympathetic

and said "Don't take my word for it do an internet search for Intrepid Engine

Sludge and see what comes up". Followed his suggestion and was absolutely

shocked and disgusted at what I found! The number of people having this EXACT

SAME PROBLEM is just shameful!

Is this the same motor that is in my wifes 2005 Sebring Convertible? If so, Im glad I have the dealer do ALL the oil changes and bought the DC 100k zero deduct warranty. I have told my wife since day one, WE WILL NOT OWN THIS THING WHEN THE WARRANTY IS GONE!

 

[mlewis73]

Seems denying warranty is nothing new for Chrysler:



Dealership owner says Chrysler pressured his dealership to only do patchwork on warranty repairs and in same cases no repairs at all. Witnesses saw valid warranty claims turned down by Chrysler representative.



Chrysler representative also states "assume the customer is guilty for causing a warrantable defect. " Chrysler warranty representative also shows dealership technicians shortcuts and patchwork he states "may not be in the manuals"







March 26, 1996





Jack Fitzgerald Chrysler-Plymouth owner in an interview tells NBC4, (Washington, DC) how Chrysler pressured his Dealership not to make proper repairs and to decline covering warranty related issues whenever possible. Mr. Fitzgerald states that Chrysler was instructing his technicians to perform only patchwork on warranty repairs and in some cases no repairs at all.



Jack Fitzgerald says he became so upset with a Chrysler representative that he asked business associates to pose as technicians to witness the Chrysler representative's warranty instructions.







The 2 witnesses NBC4 talked to say they saw several valid warranty claims turned down. They were also told "the dealer has no right nor obligation to inform the customer about a warrantable item that has not been mentioned by the customer" also "things I tell you may not be in the manuals and assume the customer is guilty for causing what would be a warrantable defect unless otherwise proven"







NEWS4

NBC4 (Washington, DC

Class Action, baby... that's what I'm talking about.



Time for some legal action on behalf of all of Dodge's customers. THEN they'll start singing a different tune and doing their job.