Cummins PowerMaster reply
OK, posted below without edit. (note, thanks to PowerMaster for getting back to me)
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Summary: NEEDS CUMMINS ATTENTION ASAP!!
Details:
Thanks again David for getting back with us on this issue. Let me tell you what we've done, and what
WE CAN'T DO to resolve this issue. One caution is that we may not be able to provide the "constructive feedback"
you are looking for, i. e. : the solution to the problem.
1. first of all, we do not necessarily get the "first word" on Dodge software changes - and this was the case in our
earliest reply, which didn't address the issue at all.
2. upon investigation, we learned of the feature and that there were some problems; but we also learned that this
is totally a "Dodge deal" ... i. e. : TO BEGIN WITH, it's their feature, there service tool and their electronic control
module runs the Bosch pump on our engine.
3. one of our guys took his TurboDiesel to Dodge and had the "feature" successfully implemented; another tried,
and it would NOT successfully implement, though the service tool was the same ... . our Dodge account rep
believes this to be a totally Dodge software problem, and not a technical issue for Cummins at all - we agree.
4. we tried accessing the TDR link, but this is for members only ... we will join or renew to have a look, but think that
we will learn nothing to contradict the above; we have only had your email, one other and two calls ..... this is
a fairly new feature or few are implementing/requesting it (as yet) we suppose; may be more problems than we know of.
5. all of our customer feedback, such as your comments, have been forwarded to Dodge via our account rep.
6. based on what we know about the feature, and looking into things like, "will the air intake preheater override
the feature" and other possible system-level failure modes, we believe that the feature is not working in your case;
now, you may say, "no kidding" ... but it's possible for the feature to work and, for example, you might have a
faulty sensor; you mentioned no check engine light and you are clear about the temperature conditions, etc.
7. Dodge needs to resolve this; they buy our engine without electronic controls and without warranty; we can flag
our customers' input to the via our account rep - as we have done - but it's their deal: their controls, their software,
their service tool, their service tool software, their warranty, their feature ... their issue.
8. Wish we could help, and it is a good feature when working; heavy-duty engines use it all the time to keep the
engine/cab warm while not letting the injectors cool and carbon develop, etc.
9. I hope this response makes you feel like you've at least been heard. We searched the database for all of
your emails and our previous communication, and only found one communication "glitch" - and that is when one
of us responded without realizing there was such a feature (we were not officially informed).
10. We thank you for your input in flagging this issue and hope the Dodge folks get it resolved for you soon ...
sometimes it takes awhile to get to the "root cause" of such problems, and that's an issue with introducing
software "fixes" anytime. (My PC here is never quite 'right'!! - and I have to struggle with it everyday)
Sincerely, and thanking you for your patience, Cummins Powermaster
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OK, so no fix here but they were interested and even had one of their guys get the upgrade so as to try and understand it!