Absolutely unbelievably stupid. I called the dealership, and they said they were swamped with calls about it, and that the GM wasnt taking calls unless he knew you. The receptionist knew of the incident and was surprised that it has gotten as much publicity as it had. I suggest everyone call, and complain about the lack of action and compensation by the dealer.
This part was written by another SVT Member, not me. ::
"Well, I read this saga, and I almost cried. I know I would go nuts if that was my car. So I tried to come up with the best way to help.
Oh my, lookie what I found:
http://nsford.com
Phone number: 1-800-525-9810
General Manager: Jim Thompson
Let's see how this plays out... ... ...
Conversation:
Jim: This is Jim:
Me: Hello sir, are you the General Manager of Northside Ford in San Antonio, TX?
Jim: Yes.
Me: Are you aware of the incident today involving one of your technicians taking a customers car on a test drive of speeds of up to 140 MPH? And that when informed of this, your dealership had stated that they were not going to do anything about this out side of firing the technician.
Jim: No, I'm sorry, I'm not.
Me: Well, sir, the technician has bragged about it on a public message board, and the story has gotten around quite a bit today.
Jim: I'm sorry, you're catching me totally off guard with this... . What is the name of the person who's car it was?
Me: I don't have the name of the owner, but I can give you the plate number of the car.
<gives plate # as given on post from tech>
I'm sorry about catching you off guard here Jim. I just wanted to make sure you were aware that that this had happened, and that you were paying close attention to this. This story at this point has made it way across 15 -20 message boards, and has been read by over 100,000 people or more, quite a number of who make up your customer base in San Antonio.
Jim: ... .
Me: It seems that this is getting a lot of publicity, and I just wanted to make sure you were aware of what was going on. Probably not a good idea for the internet to hear about your techs beating up on the cars in for service, and you folks not really trying to make things right with the customer.
Jim: And who are you?
Me: I'm just an SVT fan, and a concerned musclecar owner.
Jim: Well, I'm glad you brought this to my attention.
Me: Not a problem Jim, you have a good day.
Hopefully, he will now think twice before telling you they won't do anything..... Best of luck to you!
Remember, it doesn't always matter what you drive.....
- Matt""
I didnt include my exact conversation.
Attention: TDR Forum Junkies 
THE POWER IT HAS IN UNREAL, YOU JUST NEED TO GET OUT AND TEST DRIVE ONE TODAY, BY THE WAY, THE CUSTOMER'S COMPLAINT WAS LACK OF POWER AND POOR GAS MILEAGE, WHAT A CROCK... NEEDLESS TO SAY, IT IS OWNED BY A FEMALE, SHE EVEN SAID IT WAS DYNOED AT A SHOP AND THEY TOLD HER THAT THE CONVERTORS WERE TOO HOT AND THE FUEL TRIM WAS WAY OFF. I HOOKED IT UP TO THE COMPUTER, FUEL TRIM WAS NORMAL, CAT TEMP WAS OK, NO CODES, AND IT RAN GREAT. GO FIGURE. . 
GET THIS, HER PLATES SAY "XXX XX" 
