2nd Gen Non-Engine/Transmission Good service and good guys

[Cowboy Medic]

Well the lift pump has been officially certified as "dead" by the tech at L&M motors in Blue Earth, Minnesota. I took the truck in this morning at 9:30 and went back around noon. Truck was still sitting where I parked it. So I am all ready to go in and find out what the delay is and as I am walking in the tech meets me and says he was just going to look at it. Within a matter of fifteen minutes he had tested it and ordered it, set up overnight shipping (no extra charge to me) even though it normally was a two day order for them (very small dealer in a small town). Took the time to call and confirm for me that warranty would cover (seperate from calling the star center). And then spent a few minutes explaining why they didn't get to my truck earlier (all good reasons and geared towards overall customer service). Part will be installed tomorrow. I know I could have done it myself and had the truck running yesterday, but if it is under warranty I don't see any reason for me to pay for it. I wil probably have to do that later again anyway from everything I read. All in all it was an outstanding experience. Especially beings how they didn't sell me the truck or have any reason to believe they would get repeat business as I am from south dakota and am only here because of school.

 

[Rob Thomas]

Thats good to hear, jon. See guys, not ALL dealers are out to screw us. There's still a few good one's around, just gotta find 'em.





Later, Rob

 

[illflem]

Make sure when you come across a good dealer (or bad) that you add them to this list, make it easier for all of us. http://dodgeram.org/buying_info/survey_dealer/Dealers.htm

 

[Cowboy Medic]

I just added them. Blue Earth is right on I-90 in southern MN just in case you are in the area and need some help.

 

[Cowboy Medic]

Got my truck back today before noon. All I can say is wow. When I went to pick it up the service desk guy said the techs had notice my exhaust manifold was cracked and that they had gone ahead and put in an inquiry as to whether it would be covered under my warranty at this point. They are gonna call and let me know. Talk about really taking care of ya!!!!!!!!