Competition Haisley Machine Customer service SUCKS

[FUL POWER]

I bought a converson kit to convert my 2001 truck to a p-pump. I talked to patty at Haisley Machine about the kit and she told me that the kit included every nut and bolt that would be needed except the P-pump and the fuel shut off solenoid. The kit ran me 1400. 00 Which i thought was fair for all the parts and hassel that it would save me in the long run. When i started to install the kit on my truck, I kept finding more and more part were missing out of the kit. Which in the beginning i was told several time that the kit had every nut and bolt. It was far from the truth. I called patty, the response that i got from Haisley was that different years of trucks need different parts. I agree with that statement to a point. But all trucks need oil feed lines and throttle cables. After putting my truck back together, i found out the they didn't move the Cam gear senors over, so i cant use my stock RPM gauge.



The parts that i got with the kits was the injector lines, intake spacer, fuel return line, front gear housing, and pump gear, 12v timing kit which you cant use on a 24 v unless use you a 12va cam gear,pump linkage and a few other nuts and bolds.



The parts that should have been included in the kit were TPS, throttle cable, banjo fitting to connect the line to the pump and a fitting to connect the line to the T block in back, the pump oil feed line, and the 90 degree oil feed fitting.



When i called Haisley Machine yesterday to talk to them about working out some compensation for the missing parts. The response the Patty gave me was that i have two options, One was to take the kit off after i have my truck fully put to gether or LIVE WITH IT. They didn't want to do anything for the kit not including all the parts like they told me in the beginning. I would have been happy to get a few dollars taking off of the price.



:-{} With dealings with Haisley Machine, I would Never buy anything from them again and i would RECOMMEND not doing any business with them. If you spend 10s of thousands of dollars with them, im sure that they might be nice to you that they were with me. My 2000. 00 is not enough for they. Thanks

 

[JDailey]

Well, there's always two sides to every story. I have been friends with them for years. They aren't the kind of people who screw others over. Personally or business wise. I have bought alot of parts there over the years. Never been treated wrong. Sonds to me like there's more to this story you're not telling us.....

 

[KevinH]

i drove 3 hours to get my clutch installed, when i got there i didn't have my credit card. they went ahead and installed it and just told me to call them with the card number when i get home. there aren't too mant places that will let you take home $3500 worth of parts without paying for it. i have never had a problem with haisley, anytime i have problem or a question they help me out. I think the whole haisley family is a great group of people and very friendly. out of the 4 years of being on these message boards you are the first i've seen to have a negative remark about haisley machine. some people complain about there prices but never about the quality. i would be interrested in what patty had to say about this.

 

[RAMICATOR]

well i didnt do any talking, but heard most of the conversasion between fulpower and patty from haisley. she said that the conversion kit is a basic kit, not a complete nut and bolt set up that it was understood to be. now that was talked about before he purchased it, that it was a complete kit all you need is a pump and fuel shut off, he was told that a few times, thats why he went with them for the kit. well i just keep repeating what he said and i dont know why, but i will add this that he did not mention above was that at one point in this conversation patty says



"you just dont know anything about p-pumps"



i didnt think that was very proffesional myself when i heard it and i hope fulpower gets back on here soon to maybe add to what i had to say.



as for myself i have always heard there great people and great to do business with, but i have heard from many people also that if you dont have a very large checkbook that they could care less about the little guys.

 

[Luke Warmwater]

"you just dont know anything about p-pumps"



Ouch. Soundfs like they don't know anything about customer service lol. The internet is a beautiful thing

 

[RAMICATOR]

"you just dont know anything about p-pumps"



Ouch. Soundfs like they don't know anything about customer service lol. The internet is a beautiful thing

i personally thought that myself. you know, i learn by way of hands on, reading posts here, help from friends that are diesel mechanics for Cat, JD, and Case. i work on his truck alot, and now we are both trying to learn about this style pump, it his truck his money and he has done countless phone calls to different vendors and guys that have done this and this is the first time i have seen something negative like this.



rather poor customer service now. it sucks when you thinkhighly about a business and then down the road it turns to this.

 

[FUL POWER]

Ya, i dont alot about p-pumps but i know a thing or two. But it just really makes me upset when im told one thing and it end up to be another. Like a complete kit and it ends up short a bunch of parts. When i talked to patty, she agreed with me that it wasnt a complete kit. But what really is poor service is when they are not willing to make it right besides telling me to box it up and send it back. Its hard to just take my truck apart after it all put together. It would have been easy to just credit me some money or something like that.

 

[zstroken]

Well I hope you get it resolved. My take on HMR is that they really want to get in to the competition only market. They have always been helpful to me, sometimes they are tough to get ahold of, but they are just that busy. Think of the contractor who can start tomorrow on your house, you got to wonder why things are slow for him. I can remember one time a few years back, when there was like a 2 month waiting period to get a appointment. However I left my truck there and they worked it in in about 1 week. If you want the cheapest place to get something they aren't the place. If you want people who know something about the internals, and are super friendly they are the place. I am like most people, I don't want to spend more than I have too, but good advice is worth something to me. I don't mind paying a little more on somethings from them since it is hard to put a price tag on good advice.

 

[smokinrod]

Patty rules!!!!!!!!!!!!!!!!!!!!! she has done nothing but help me not many people will tell you not to buy something from them because it is a waste of money,but she will.



sorry you had bad luck with them , but I would beat that 90% of the people on here have either bought from them or talked with them and had no issues.

 

[FUL POWER]

Patty have been helpful in the past, but the point that made me mad was that i thought i bought one thing but when i recieved it, it was totally different. When i called her and discussed it,she was not helpful at all. I hate being lied to. I just wanted a little compensation. I bought a COMPLETE kit but i recieved half of a kit.

 

[Turbo Tim 1]

When I was in the market for a dual disk I called there and talked to Patty, she told me she would have Van call me, at the time I was 99. 9% sure I was going to buy a clutch from them! Well, they never called me back and now I have a different clutch.



I know people are busy, and I am sure a lot of people call that never buy anything and maybe they thought I was one of those. I don't have any problem with them but they did loose my business that time by not returning my call. By the way from the time I called them until I bought a clutch was about 2-3 months so they had plenty of time.

 

[FUL POWER]

I agree with you 100%. All the times that i tried them, i have talked to them a few times. They never return my calls, i alway have to call them. I have talked to kurt once but have never talked to van. I wanted to buy a turbo and some other parts from they about 3 months ago but i still havent got any info on them or a price yet. Customer service means everything to me

 

[RAMICATOR]

i haveto agree that customer service i always #1 with me. if i dont get the help i need, i have no probelm doing business with someone else.

 

[GO 4LO]

Ful Power -



I've talked to the Haisleys a couple times over the phone, and they were happy to answer my questions, even when I wasn't buying anything from them.



Whatever happened with your friend in this thread - what shop was involved, and what was the resolution?



https://www.turbodieselregister.com/forums/showthread.php?t=155558



To me, this thread seems rather similar - is HMR on TDR to tell their side of the story?



Chris

 

[SpicyJam]

I guess I don't agree with what is being said. You entered a project knowing that it was a custom job too start with... ... ... ... too bash Patty Haisley is out right obsurd. When you are doing any project do you always expect people to read your mind in what you need?

What I am saying if you asked if everything was included, did you list out what you needed, maybe research the whole conversion thing all together?

I personally think you did not do any research into this, and then found out it is going to cost you more cash... ... ... . then you came here to bash.

Making you look the fool... ... ... ..... Haisley has too good of a reputation to have some idiot try to bash them... ... ... . I don't get ya.

 

[JoshPeters]

A "Complete" kit. Well it sounds to me like it was. Ok a few nuts and bolts were different. That happens. TPS? Come on. The price you got sounds like a pretty good deal for the parts you got. Origional tach to work, sorry but that's your perogitive.



They sold you a kit to install a P-pump on a 24v. It runs with that kit right? Then what's the problem? The kit probably wasn't designed for a daily driver. It was designed for a competition truck.



Sorry but I've also delt with Haisleys. I streached a headstud and they helped me out with that, I'm not a big name, or throwing a ton of money their way.



Josh

 

[FUL POWER]

Im not trying to bash patty, i just thought that it should of been handled differently. The biggest issue that i have is that i was told one thing and i recieved another thing. If i was told at first that there was going to be some small parts missing, then their would be no problem. But i was told that all i needed was to supply a pump and a fuel shut off. . Im sure that their are many people out there that have had good luck with them but im not one of them. And thats fine with me. But i also know that their are people out there that have tired to do buisness with them but never can get ahold of them... Sorry to talk about Patty but i think things should of been handled differently... ...

 

[jeff2]

I was told they have been very busy getting comp's engine ready.

That would explain patty not answering the phone!

 

[SpicyJam]

From what I understand you didn't even buy the kit through them, but from another dealer. There are 2 stories here and one is not being fully told. A complete kit is the cover, timing gear, the lines, and the riser block. From the sounds of it you got in over your head with this project. Not all 24v have the cam sensor, the oil line well that depends on what pump you get... ... like I said I don't think you were prepared for this.

As far as the phone with Patty, most vendors would like you to deal with there dealers. That way most dealers who work on trucks know what they are going to need, and can relay too you what you are getting into, or at least understand what you will need.

Be honest you are 21 and how much have you researched this project? The fact is you still bashed a reputable vendor and that is not cool... ... . I don't care who the vendor is you just don't do that.

Because since I am a dealer names go fast and stick into our heads who bad mouths who... ... ... ... get the point?

 

[Luke Warmwater]

I don't care who the vendor is you just don't do that.

Please. Whether or not this person knew what they were getting into or not is irrelevant. Your opinion of who is reputable and who is not is only your opinion. People can easily read every post above and make up their own minds who is being honest and who is out to nail a vendor to the tree. You asserting the person didn't know what they were getting into, are only 21, and have not researched, is laughable. The point is being rude to your customer whether they are right or wrong is something that anyone doing business should be smart enough to avoid. They didn't and now that person get's to vent.