Engine/Transmission (1998.5 - 2002) Has DaimlerChrysler Taken You For a Ride?

[MAX A/C]

Thanks, Thomas, that was my take on the wording... that they use the "36,000 on the odometer" as a measuring device as opposed to meaning the accrued mileage.

Obviously by everyone's dealer experiences (Dodge trucks), Daimler-Chrysler and the dealers are attempting to interpret it differently, and they don't just come out and say what warranty you really have!

Scott

 

[rolltideram]

My update

Put my truck in the shop Monday morning. They call and say it has a bad injection pump. It cost $30 for them to tell me what I told them. I call the Tier 2 woman at Dodge. For two days, all I get is voice mail, no return call for the messages I leave. Call back to start over with a new person, she justs updates my file with info I give her, and tells me the original person will call back. I can't call in sick anymore, so I guess I'll have rent a vehicle and get my truck fixed at a cheaper location. JC

 

[SnoKing]

They will try to stonewall you until they wear you out. If you are going to fix it somewhere else, first document with Chrysler that you are going to do that and that you are then going to file a claim with them against the Cummins Engine Warranty. Send a demand letter for the amount and then when they refuse payment, file a complain with your State Attorney Generals Office.



Chrysler is currently talking to their legal people about how to answer the WA States AG request for information regarding the Cummins Engine Warranty as written is plain english in the warranty booket.



SNOKING

 

[Cummins Pilot]

Right now my girlfriend and I are having issues with the local dealership regaurding the warrenty on her Jeep Cherokee. She took it in almost two months ago to have two issues looked at. Drivers seat heater butt rest won't heat & the back over heated burning holes in the leather. Factory radio also turns off/gets weird after about 20 mins of driving. It went in Monday with the promise of being fixed that day (appointment! parts supposedly pre ordered & on hand for this appointment since they knew what was wrong) They kept it until today (Tuesday, caused tranportation issues). Here is what was done, NOTHING! Here is what (thank god my girlfriend reads and is smart) happened. No parts were on hand. Service lady when she showed up (walked to the dealer, I'm out of town) told her its all ready to go we fixed it all, pay your $100 dedutible and your set. She read the invoice for work performed and saw that it said "parts on order". She had to ask otherwise she would have been walking out to her Jeep thinking it was all fixed. Two days and nothing done. They wouldn't give her Jeep back without the $100 deductilbe paid so she did that asking to make sure when it came back for a third time she wouldn't be paying that fee again.



She gets in her Jeep and the radio is now completely dead. It always played before minus the weirdness once in a while. She is mad. Between my experiences with DC and hers I highly doubt we'll ever buy another vehicle from them.



My Cummins needs to go back in AGAIN for a bad oil leak that was supposedly fixed before(oil pan). Also for the heated mirrors that don't work that (again) were supposedly fixed before. Funny how things were "fixed" on paper but in reality... ... ... All I know is that if I as a FAA licensed A&P mechanic pencil wipped work that wasn't actually done I'd lose my license so fast my head would spin.

 

[SnoKing]

And I suppose that you only have one dealer up there! SNOKING

 

[Cummins Pilot]

And I suppose that you only have one dealer up there! SNOKING

One in Fairbanks (where she is) and two in Anchorage (where I'm at). The Fairbanks dealership recently fired all the customer service people and got new ones since there were so many complaints. I see nothing has changed, new people, same attitude.

 

[rolltideram]

I have asked my local News Channel for help on this matter. I am not sure if they will want to get involved. Is there a Government Agency these bad vp44's can be contacted about. Would a "Dead Pedal" be a safety hazzard? JC

 

[Thomas]

. . . Is there a Government Agency these bad vp44's can be contacted about. . .

Look here.

 

[SnoKing]

The real issue that we are talking about, is that Chrysler will not honor the Warranty as written in the their Warranty Booket. SNOKING

 

[rolltideram]

Thomas, thanks for the link. I looked around on NTSB.gov, but I felt I was in the wrong place.

SNOKING, we both know this is warranty related, I just wish we could get more people looking in to this. It does seem most people have dismissed this as not being under warranty. I brought this subject up on a tractor board I frequent, and everyone acted like I was stupid, and trying to get something I did not deserve. I feel like the extention I have for the "Customer Care people" goes to an answering machine in a closet. I feel for the people that think Dodge will stand behind the Lifetime warranty. This is my fifth Dodge truck. It took me year to work up to being able to afford the diesel, the one that would last. I get it paid for, have less than 90k on it and feel cheated.

Has anyone tried to email Customer Service? I tried, and it is probably my computer, evertime I type the first letter to fill out the form, my internet kicks off. JC

 

[SnoKing]

Thomas, thanks for the link. I looked around on NTSB.gov, but I felt I was in the wrong place.

SNOKING, we both know this is warranty related, I just wish we could get more people looking in to this. It does seem most people have dismissed this as not being under warranty. I brought this subject up on a tractor board I frequent, and everyone acted like I was stupid, and trying to get something I did not deserve. I feel like the extention I have for the "Customer Care people" goes to an answering machine in a closet. I feel for the people that think Dodge will stand behind the Lifetime warranty. This is my fifth Dodge truck. It took me year to work up to being able to afford the diesel, the one that would last. I get it paid for, have less than 90k on it and feel cheated.

Has anyone tried to email Customer Service? I tried, and it is probably my computer, evertime I type the first letter to fill out the form, my internet kicks off. JC

I had a long stonewalling email string with Customer Service. That is where I first informed them that I was going to fix the truck and make a claim against the warranty. Never did they say that I should bring the truck back to the dealer. That is the bases that I am working on.

1. They denied Warranty Coverage based on the dates in the VIP report.

2. I informed them as to what action I was taking.

3. They never said, wait Mr. D. . , bring your truck back to the dealer.

4. Service manager was going to talk to area rep and call me back. NOT!

5. I sent a first and second demand letter requesting $1046. 00.

6. I filed a complaint with the State AG.

7. I am waiting on the AG at this point!



File a complaint with your State Attorney General Consumer Group. If you read back in this string, Wa State AG is not rolling over on the stonewalling, and filed papers with Chrysler requesting an offical response to how the warranty is written in my 2001 warranty booket.



SNOKING

 

[Thomas]

. . . I looked around on NTSB.gov, but I felt I was in the wrong place. . .

Ooooops—you were!

Try this: http://www-odi.nhtsa.dot.gov/ivoq/

. . . It does seem most people have dismissed this as not being under warranty. I brought this subject up on a tractor board I frequent, and everyone acted like I was stupid, and trying to get something I did not deserve. . .

Perhaps the people arguing with you can't read simple English. I have had zero people refute the statements & arguments I made in the initial post in this thread—now at about 8,000 views.

 

[rickhans]

This is an outstanding topic that I stumbled into searching for info on error code P1693 & P0121 which I get when my engine drops to idle. I posted on 911 yesterday. Snoking, earlier you mentioned P1693 in relation to the VP44 but was told that 1693 may not be significant.



P0121 showed to be the trottle position sensor. Is this correct? If so, what does the P1693 indicate? Exactly what is the function of the tps? Does it just report that the engine is not responding to the throttle or does it mean the TPS failed to control the throttle?



I had my VP44 replaced in 2004 along with the lift pump. About a year earlier, the lift pump went out and was replaced under the 5/100,000 with a few weeks remaining in the 5 years. When the VP44 quit, they said the lift pump looked ok but had to replace it to warranty the new VP44. I requested the job to be done under warranty because I believed the earlier pump failure probably damaged the VP44. At that time I was 12 months out of the 5 years, but only had about 78,000 miles on it. I insisted they contact Chrysler. They later insisted that all warranties including Cummins had expired. I wish I had gone back and re-read my book.



Thanks to these postings, I pulled out my warranty book and sure enough, on page 12, it sas the Cummins Diesel Engine Limited Warranty begins "at the end of the 3/36 Basic Warranty period". I was still in warranty and now will make every attempt to go back and collect a refund. Since they lied to me and said I was out of warranty, I should not have to spend hours going back to 1998 tax files to find all of my receipts . I save every receipt for everything even if not tax deductible, but by the time I get through with taxes, individual receipts are hard to find.



I will first request the dealer who did the work to refund what I paid. If they refuse, I'll file complaints with the Texas Atty Gen. then figure out my next step. Any suggestions? And If you know about the P0121 &1693, please either post it or email me.

 

[SnoKing]

This is an outstanding topic that I stumbled into searching for info on error code P1693 & P0121 which I get when my engine drops to idle. I posted on 911 yesterday. Snoking, earlier you mentioned P1693 in relation to the VP44 but was told that 1693 may not be significant.



P0121 showed to be the trottle position sensor. Is this correct? If so, what does the P1693 indicate? Exactly what is the function of the tps? Does it just report that the engine is not responding to the throttle or does it mean the TPS failed to control the throttle?



I had my VP44 replaced in 2004 along with the lift pump. About a year earlier, the lift pump went out and was replaced under the 5/100,000 with a few weeks remaining in the 5 years. When the VP44 quit, they said the lift pump looked ok but had to replace it to warranty the new VP44. I requested the job to be done under warranty because I believed the earlier pump failure probably damaged the VP44. At that time I was 12 months out of the 5 years, but only had about 78,000 miles on it. I insisted they contact Chrysler. They later insisted that all warranties including Cummins had expired. I wish I had gone back and re-read my book.



Thanks to these postings, I pulled out my warranty book and sure enough, on page 12, it sas the Cummins Diesel Engine Limited Warranty begins "at the end of the 3/36 Basic Warranty period". I was still in warranty and now will make every attempt to go back and collect a refund. Since they lied to me and said I was out of warranty, I should not have to spend hours going back to 1998 tax files to find all of my receipts . I save every receipt for everything even if not tax deductible, but by the time I get through with taxes, individual receipts are hard to find.



I will first request the dealer who did the work to refund what I paid. If they refuse, I'll file complaints with the Texas Atty Gen. then figure out my next step. Any suggestions? And If you know about the P0121 &1693, please either post it or email me.

P1693 DTC Detected In ECM Or PCM



The P1693 means that their is a code set in the other module. If ECM reports a P1693 then it thinks the PCM has a code set, and if the PCM reports a P1693 it thinks the ECM has a code set.



P0121

Accelerator Pedal Position Sensor Signal Volts Do Not Agree w/Idle Validation Signal





APPS is the electronic throttle control and is mounted at the top front left corner of the engine. The Throttle pedal is attached to it with a mechanical cable. It has a reastat that feeds the ECM varying voltages to control engine speed. They cost something like 450 bucks. Do a search on APPS.



Good luck on trying to collect from Chrysler! And yes file with your State AG.



SNOKING

 

[Thomas]

. . . I had my VP44 replaced in 2004 . . .
. . . I will first request the dealer who did the work to refund what I paid. If they refuse, I'll file complaints with the Texas Atty Gen. then figure out my next step. Any suggestions? . . .

Given the time that has elapsed you may want to check Texas statutes to see how long you have to go after the servicing dealer.

Page 17 of your 1998 Warranty Information booklet states: Chrysler cannot deny warranty solely for the lack of receipts or for your failure to substantiate the performance of all scheduled maintenance. D/C's time to document any alleged negligence in maintaining the VP44 would have been at time of failure rather than several years after the fact.

Good luck!

 

[RGardner]

Wondering if it will be worth my while to persue this, My 2001 died Wed, towed to a local shop, vp44 and lift pump both dead. Truck has approx 77,000 miles and was purchased 8/18/00. Original lift pump replaced under warranty at 35,000 miles. Here is the catch, I do have an Edge Ez on the truck and have since I got it. I have no doubts that the Edge Ez was not the problem but would add to the fight. Thoughts?

 

[rolltideram]

I'm sure the Edge will add to your fight. I got my truck fixed Friday at City Diesel. I could not get an answer from Dodge on what they would do. Dealership calls today and says Dodge will pay all but $200. I call Dodge to say I got it fixed cheaper, and need to know how to send them the bill, and they replied, it needs to be fixed at Dealership so the Mopar warranty will be in effect. My case is now gone up the ladder again. This company cant' keep there story straight. JC

 

[BJonesUSA]

Ttt

To the top... I'm interested in any updates you guys have... esp. SNOKING...

 

[SnoKing]

To the top... I'm interested in any updates you guys have... esp. SNOKING...

We are off on a RV trip until the first of Nov. I sent a letter to WA State AG before I left on the 10th saying that I think Chrysler is stonewalling them the same as they are stonewall the consummers. SNOKING

 

[MWinters]

my update

I had my VP44 & lift pump fail simultaneously while out of town on my stock 99 w/109,000 miles as mentioned in other posts. Needless to say I had to have the truck repaired @ the local Dodge dealer & got the intank setup now.



As soon as I got home I tried Chrysler customer service. I talked to 2 different people, wa elevated to a Sr. Staff person & generally got the feeling that I may get some sort of restitution.



Well, after about 1 month I couldn't wait any longer, so I called the 800 number today. The response from the 1st person was the claim was denied totally. I asked to speak to a supervisor, & after talking to this guy for approx 30 minutes was told "at this time Chrysler will not participate in any policy settlement". :-{}



Now I work w/an OEM Division that sells products to other OEM's. I know what warranty is, & I know what policy is. Often times even when components have been abused or out of our stated warranty policy, we honor a failure one time usually to the tune of 50%. What really honks me off in this case is that Chrysler made money on my misery I;m betting there is 50% markup on the parts alone, so to me Chrysler had room to move some - even $ 500 would have been appreciated which I would have plunked down on a FASS unit right now as I am not happy about the fuel pressures I am seeing w/the intank setup.



Sorry for venting - but $ 3750 is a lot of money to me, 2 extra days stuck out of town, & Chryslers' arrogance has almost put me over the top



I hope others have better luck than I did. I'm still trying to have my local dealer do something for me, but he even stated that once a decision is made, it is rarely rescinded.



Thanks for listening,



Mike.