Please try this after you read this, then give me an honest opinion on Banks service. This goes for anybody who reads this. Weather you have Banks on your truck. Hopefully it'll make you think twice.
Ok, here goes:
Make sure it's between 12pm-1pm PST. Call their toll free number, ask to speak with someone in Tech Support. What did you get? Hint, they're all at lunch. What type of company, especially the size of Banks, sends all of they tech support guys to lunch at the same time. I'm serious, please try this and post what happened. It's absolutly amazing.
The reason I know about this is because I've been stuck on the freeway with a 10,000lbs RV hooked up. Merging on to the freeway the truck dies. There I am, dead stop in the slow lane. Truck won't even start. Called the tech support and no one. Had to lay on the ground and unplug their crap and put my truck back to stock right there. Busiest freeway in CA (15 on the way to Vegas). Semis blowing by at 70mph. Let me tell you, it's a lot of fun.