First of all I want to make it perfectly clear that Bill does not want this post deleted or removed because we are not the least intimidated. We went the distance trying to help this guy with nothing but abuse to date and we won’t tolerate it anymore. For those of you that are wondering what is going on with this truck it is a hand control truck, this is not a new thing for us as we have done them before. Based on this customers email we paid to have this truck done 2 or 3 times. Finally Bill said no more, this is insane, the customer stories are conflicting and never the same about symptoms that only he could simulate and yet we tried to help him. The dealers were not able to simulate this guys complaints and he does not return phone calls so finally Bill said no more until he calls in and speaks to Bill personally
Bill had me chase him down on the phone, as he just wouldn’t call in. After a 5-minute conversation with him Bill realised the truck was hunting. We paid and paid and this truck was just hunting. That is why our dealers could not find anything wrong with the units as they went through them. We even used 2 separate dealers to eliminate the human error factor and completely different parts. So as it stands this truck has electronic issues and possibly even a PCM issue.
Mr. Cunningham got mad that Bill would no longer respond via email or take seriously the self-diagnostics he was doing that led us on a merry expensive chase, simply changing parts is not our style without proper diagnostics in the first place but we did it to try and facilitate him. . As we made it plain we were not going to respond via email it was made clear to us that these posts would happen and so they did. As a matter of fact he threatened to sign up for every diesel website and bad mouth and we still will no longer do diagnostics via email because he is too stubborn to call in. It did not help that we refused to give a free output shaft.
That about covers it for now. If this truck needs, electronics, pcm, fabrication to further facilitate his hand controls so be it, fabricate we will, this whole thing is absurd its not like we were not available for assistance right from the get go. So believe what you will guys the free ride is now over, we have helped many, many , guys but will not tolerate deliberate dishonesty.