I agree with JMBROWNING... ... ... ... .
We give the customer the manual... . and since the PacBrake doesn't need a special belt we don't have that to worry about... .
We give the customer a training session and a walk around the vehicle showing him were and what we did.....
The last item we offer the customer is the elbow... ..... I'm guessing that out of hundreds we get maybe 4 -5 a year that wish to keep them..... and the rest go into the trash... ... .
To be honest, I'm never tired to price one and see what its worth, nor have I ever seen one damaged... ...
We deal with lots of Cummins stores with other products... ... and they know we do PacBrake... ... . they have never called looking for the elbow either... ... ...
I do see that you have been shortchanged if the installers company doesn't take the time to take you for a test drive, and training session, as well as a vehicle walk around showing you what was done... ...
And BTW, we do offer a special price to TDR members for the PacBrake Exhaust Brake... ... and their in stock... ... PM me for more details... ...
Jim