" left me and family on the HWY only 6k on it"

[Wygate]

Well after better than 3 months I have gotten some satisfaction from Chrysler. I just RCVD a check that is in the small four digit realm (no I am not complaining, it is something). It is by no means a big one, as I am still out a considerable sum, but it helps. They seem to be turning over a new leaf and have been very different on the phone. Turns out I never talked to anyone in Detroit in the dozens of calls I made, even when I asked to talk to a supervisor. The fella that called me started off not wanting to help with the promised check, then when I gave him the documented (I kept records of everything I did) story he came around when he figured out I had not put the wrong fuel (non ULS/ gas) or "diesel out of an old 55 gal drum" in my tank. He then started offering help and kept offering more for some receipts I had. I am not done yet as I have written "his" boss yet again but am feeling much better and am starting to believe they want to do the right thing. For the record I still have not gotten any lawyers officially involved, as in my case don't believe they will help anyone. I am still out a considerable sum, not to mention the fact I will never trust this truck fully, but I do feel better.



Also I was to get my injectors and CP3 back as I paid for them, when I tried to pick them up I got the "core" charge for the CP3 pump.

I was not going to shell out 1k for this so they kept it. Why is Chrysler keeping a core when they only use new parts?



Thought you would like to know.

 

[Champy]

..... Also I was to get my injectors and CP3 back as I paid for them, when I tried to pick them up I got the "core" charge for the CP3 pump.

I was not going to shell out 1k for this so they kept it. Why is Chrysler keeping a core when they only use new parts?

Chrysler wants the cores back because 1) they cross charge Cummins for the Warranty hits so Cummins wants the core back for analysis / recovery; and 2)Cummins remanufacturers them into replacement components used by Chrysler in Warranty repairs.

 

[Wygate]

Champy,

Thanks I felt I was getting the shaft, as they never mentioned a core charge in the 3 months ( I had to call every few weeks to check) it took for them release the parts to me. Feeling even better now!

 

[PToombs]

Glad to hear you got some satisfaction out of them. Sounds like you may end up getting some more!

Good luck!