I'm not completely clear what you are trying to say here. But if you are saying the dealer must perform the TSB because the customer asks, you are not correct. A TSB is written to help the dealer diagnose and repair a known failure mode. What it does not do is apply to all vehicles of a particular model or year. It is the dealers responsibility to review the TSB and determine if the vehicle may be involved in it specifically. It is not a recall that must be completed by law, nor is it an authorization to repair under warranty.
I'm not saying the dealer is right or wrong in this case, just trying to clarify what is and isn't covered by a TSB. The customer is free to pay for a TSB to be completed if the dealer shows the vehicle does not exhibit the symptoms shown or does not specifically apply.
If the dealer just performed a search using one of the terms gelling, fuel, or cold, he would have found the SOL case and the TSB that describes this condition perfectly. And by the way, the SOL case was posted the day after you brought this to light on TDR.
I here Sag2, Owners are going to Dealers and Demanding the TSB, Owners need go to Dealer and State the truck is stalling or gelling up, the SM in turn will create a work order.
I did not want to post the Details of what happen on DEC 1st, If you Browse the WEB 2005 to Current Many D-Max owners had gelling problems with marginal Fuel @ 0 temps With similar design, So I check the heater with inline Temp sensors In NOV ,I made calls to Tech ( I will spare the Details)and threaten to SUE RAM BC the Heater was NOT working , I brought over $250K in vehicle in 2013 Rams, I don't deal with salesman I deal directly with the powers at RAM BC $$$$$$.Once I talk to X person RAM was extremely Helpful in getting This resolved.
As soon as the Problem Was resolved I posted the Work order for correct repairs, I did NOT know Ram Would TSB the fix. I wanted owners to seek the Repairs on the Work order let Dealers hammer out the TSB, Owners needed the repair NOT beating up some SM TSBs, heck 1 owner posted he no longer wanted to own the 2013 BC the DEALER X repairs. Owners need to request Repairs NOT Some TSB that may have nothing to do with x Problem, Fine if some Dealer performs some TSB that's OK BY ME if approved BY ME, I want the specific problem resolved. Some had to return to the dealer x times BC the TSB was performed and the X problem still exist then its gets into a ******* match.
The Heater problem had residual effects BC the owners wanted the TSB and the Dealer perform it ,and BC the owner DID NOT STATE IT GELLED UP the dealer did not change filters and the next -0 temps the filer gelled again this time leaving the owner stranded over the Holidays UGH.
I knew how bad this was going to be for RAM and owners I did not want internet trash making it worst for all parties involved.RAM move quickly form My stand point and I give them credit for being so diligent.
On Edit: What I mean approved BY ME on my Vehicles..Only. Coon rapids Dodge/Ram/Jeep/Chrysler respect My professional opinion on Vehicles My businesses own and always run repairs on warranty by Me BEFORE they perform Them, Awesome place to deal with.
What I meant on the suing part is I already had install bypass heating and filtering, if RAM system was not going to work I was going to charge them for the Auxiliary system already install. I hate in tank Pumps and every Diesel I own has Auxiliary lift systems installed.
I've already have had problem with My fuel on My 1st 13 the water form Holiday station fuel, June 13 (Water) The factory In tank pump fail at 236 miles, the poor Fuel form Holiday in early DEC and the secondary Heater Not Working. With HPCR you needs to keep a careful eye on fuels or its goona be $$$$ in repairs.
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