New Carli lower issue - check this out!

[Jeremiah]

Well, today's May 18 and I'm still waiting on my Carli uppers and lowers, ordered and paid for through KLM and supposedly shipped on the 12th. Somebody (Carli or KLM, I don't know which) put the wrong shipping address on the pkg, which was supposed to be delivered to the front end shop doing the work. I saw the wrong address on the KLM invoice and contacted Carli, who said "it's on KLM," meaning it's not their problem. So I emailed KLM and they apologized, but I never got a confirmation back from them as to whether the mistake had been corrected. Therefore, I contacted Fedex on my own but they wouldn't change the Ship To address because I am a third party (i. e. , I am neither the shipper nor the recipient). Go figure. So the BJs are out there somewhere, or they may be going back to Carli. This hasn't been what I'd call a seamless transaction and usually I back off a transaction when obstacles keep coming up. I'm going to give the BJs one more day to show up and then I'm going to be looking for a refund. I really think this problem could have been corrected if somebody had simply called Fedex (I even provided the 800 number and tracking number to KLM) and made the correction. Maybe this was done, but if it was I didn't get notified. I'll know at the end of the day today which way I go.

 

[Jeremiah]

The Carli BJs showed up at noon today, so all's well I suppose. Maybe the nasty gram I sent Fedex worked.

 

[Mobius1]

Guys



Those pics that are posted was actaully something that Sage and everyone over at carli did to test one of their products after I had some problems with the lower ball joints. I felt kind of bad knowing that they broke their own tools just to test durability.



I was shocked when I recieved a call from Sage to talk about the issue He shipped out 2 new joints and also a hardware kit for the trackbar. He also offered to pay labor for the parts!



So if you are in the market for balljoints, leveling kits, or whatever, if carli has them, GET IT FROM THEM! They may have a premuim price, but their service goes above and beyond any other competater



Well done Carli Suspension!!

 

[BILLVO]

Great customer service and they stepped up and advised of the problem up front.

I have to agree with the above post.

Sage went the extra distance with me also,by offering me the same with my broken lowers. They already knew the problem and tracked mine back to a batch that didn't quite make the cut for quality as they already posted in an earlier post.



I haven't figured out why they need the snap ring on top as they press in so hard that there would be no chance in hell of them coming out and with the geometry and vehicle pushing them up?



What should they be torqued to? I did 70 on upper and 160 on lower as per info from a manual.

 

[carlisuspension]

I was just talking to Sage when I read this. The design is good, the metal stock is good, the heat treat is right for the material. The processing is getting messed up, probably from the machine shop trying to cut down on time/costs.

So the latest update was Sage telling the machine shop to throw everything in the trash. So we're going to be 4 weeks out on lower ball joints.

There's no reason for the pin to sheer like that. The metal got ruined in the processing.

The proliferation of this started when the machine shop took it upon themselves to "improve" on the production. Sage is done with the BS and told the shop that he'll refuse delivery on everything that they try to send. Until they fill their existing PO with exactly what he requested without any changes.

So we're 4 weeks out on Lowers and Monday we get news back from our new place... more to come. I'll post updates on the blog.

 

[carlisuspension]

Well, today's May 18 and I'm still waiting on my Carli uppers and lowers, ordered and paid for through KLM and supposedly shipped on the 12th. Somebody (Carli or KLM, I don't know which) put the wrong shipping address on the pkg, which was supposed to be delivered to the front end shop doing the work. I saw the wrong address on the KLM invoice and contacted Carli, who said "it's on KLM," meaning it's not their problem. So I emailed KLM and they apologized, but I never got a confirmation back from them as to whether the mistake had been corrected. Therefore, I contacted Fedex on my own but they wouldn't change the Ship To address because I am a third party (i. e. , I am neither the shipper nor the recipient). Go figure. So the BJs are out there somewhere, or they may be going back to Carli. This hasn't been what I'd call a seamless transaction and usually I back off a transaction when obstacles keep coming up. I'm going to give the BJs one more day to show up and then I'm going to be looking for a refund. I really think this problem could have been corrected if somebody had simply called Fedex (I even provided the 800 number and tracking number to KLM) and made the correction. Maybe this was done, but if it was I didn't get notified. I'll know at the end of the day today which way I go.

Kevin Kelly at KLM should be able to handle this. His phone number is 203-210-7200, or you can email -- email address removed --. I just sent them an email asking if they'll get on this. I don't know your PO number or full name, but if you don't hear back from them by tomorrow at 10-11AM, PM, call or email me and I'll rattle someone's cage for you.



Brad

213-280-3155

-- email address removed --

 

[BILLVO]

I was just talking to Sage when I read this. The design is good, the metal stock is good, the heat treat is right for the material. The processing is getting messed up, probably from the machine shop trying to cut down on time/costs.



So the latest update was Sage telling the machine shop to throw everything in the trash. So we're going to be 4 weeks out on lower ball joints.



There's no reason for the pin to sheer like that. The metal got ruined in the processing.



The proliferation of this started when the machine shop took it upon themselves to "improve" on the production. Sage is done with the BS and told the shop that he'll refuse delivery on everything that they try to send. Until they fill their existing PO with exactly what he requested without any changes.



So we're 4 weeks out on Lowers and Monday we get news back from our new place... more to come. I'll post updates on the blog.

So what is the verdict going to be on the replacements Sage said I should have tomorrow? Are we going to get another replacement set or will the ones that are out there already be ok? I am a bit concerned now after reading this as I am leaving for about a week and a half 5K mile road trip with this thing on friday if my parts show up and if all goes well. How far from Lake Havasu are you guys as I will be there next week tuesday I hope?

 

[carlisuspension]

The ones that are out are OK. After you and I spoke, everything got pulled and sent out to be mag'd... and for our own sanity, we tried to break one in the shop. Everything checked out. If you want some more info on the Mag process, let me know and I'll email you some pictures. I'd have to ask exactly how it works (I'm not a metal guy), but if you want the info, I'll get it and send it to you so you feel confident.

 

[carlisuspension]

Well, today's May 18 and I'm still waiting on my Carli uppers and lowers, ordered and paid for through KLM and supposedly shipped on the 12th. Somebody (Carli or KLM, I don't know which) put the wrong shipping address on the pkg, which was supposed to be delivered to the front end shop doing the work. I saw the wrong address on the KLM invoice and contacted Carli, who said "it's on KLM," meaning it's not their problem. So I emailed KLM and they apologized, but I never got a confirmation back from them as to whether the mistake had been corrected. Therefore, I contacted Fedex on my own but they wouldn't change the Ship To address because I am a third party (i. e. , I am neither the shipper nor the recipient). Go figure. So the BJs are out there somewhere, or they may be going back to Carli. This hasn't been what I'd call a seamless transaction and usually I back off a transaction when obstacles keep coming up. I'm going to give the BJs one more day to show up and then I'm going to be looking for a refund. I really think this problem could have been corrected if somebody had simply called Fedex (I even provided the 800 number and tracking number to KLM) and made the correction. Maybe this was done, but if it was I didn't get notified. I'll know at the end of the day today which way I go.

Here's the answer straight from KLM bro:

This package left your facility (carli) on the 12th, delivery was attempted at the destination address on the 15th, no luck as the shop was closed. Package was redelivered to the shop on the 18th.

Fed Ex # 662322710022696

Timeline: It looks like you ordered on the 12th, shipped on the 13th, FedEx delivery attempt on the 15th. Your delivery address to the shop was not right, the address was confirmed and product shipped. KLM searched for an email regarding this order and has found no record of an email from you.

 

[Jeremiah]

Thanks for the reply, Carli, the BJs are installed and working perfectly. I'm sure I will be happy with them. What I am NOT happy about is getting a phone call this morning from Charles at KLM accusing me of giving them the wrong shipping address, posting negative comments about them on the TDR, etc. Attacking a customer doesn't speak well of KLM, but whatever... From now on I will recommend buying Carli products direct from Carli or another distributor, of which there are several.

 

[Jeremiah]

Posted 5/18, 1:45 p. m. The Carli BJs showed up at noon today, so all's well I suppose. Maybe the nasty gram I sent Fedex worked.
__________________
Jeremiah

'03 3500 SRW LB 4WD, 6-spd 3. 73, no-slip, aFe, TAG, EGT/bo

 

[Jeremiah]

Here's the answer straight from KLM bro:



This package left your facility (carli) on the 12th, delivery was attempted at the destination address on the 15th, no luck as the shop was closed. Package was redelivered to the shop on the 18th.



Fed Ex # 662322710022696

Posted 5/18, 1:45 p. m. , BRO : The Carli B Js showed up at noon today, so all's well I suppose. Maybe the nasty gram I sent Fedex worked.

__________________

Jeremiah



'03 3500 SRW LB 4WD,

 

[carlisuspension]

Maybe I rattled the cage too hard No worries Jeremiah, glad you got your product and that you're happy. KLM has outstanding service and product delivery and is one of the leading stocking distribution hubs for Carli. I understand that not every order goes down issue-free and there's going to be some overlap eventually.



Hope you enjoy those BJ's!

 

[AlaskanCummins]

I keep meaning to get my update posted as well.



I received my drivers side lower last Wednesday. What's cool is that Sage threw in a new "Carli Suspension" tee shirt to boot!



Thanks so much for the quality, prompt, excellent customer service.



Wayne

 

[carlisuspension]

Right on Wayne, stoked that you're happy.

Was that shirt an XL or a XXL? haha, I try to keep the double XX's laying around for myself!

 

[Jeremiah]

Here's the answer straight from KLM bro:

This package left your facility (carli) on the 12th, delivery was attempted at the destination address on the 15th, no luck as the shop was closed. Package was redelivered to the shop on the 18th.

Fed Ex # 662322710022696

Timeline: It looks like you ordered on the 12th, shipped on the 13th, FedEx delivery attempt on the 15th. Your delivery address to the shop was not right, the address was confirmed and product shipped. KLM searched for an email regarding this order and has found no record of an email from you.

I really don't want to get into a back and forth on this, but that's not quite right. I ordered from KLM on the 9th, not the 12th. Here is my email to you on the 12th, which clearly states what KLM said, which was the the BJs would arrive in Woodland Park on the 11th. That would not be possible if I ordered them on the 12th:

On May 12, 2010, at 2:26 PM, Jere Joiner wrote:


A new customer looks for a smooth experience on his first purchase of what is reported to be a superior product. I bought a full set of Carli ED BJs from KLM for my ‘03 Dodge 3500 SRW. KLM told me last week they would arrive at Schumacher Alignment in Woodland Park, Colo. yesterday, May 11, and I had the truck booked to have the work done today. The BJs did not arrive yesterday and they're not there today. I called KLR for a Fedex tracking number only to find out you're “having some problems. ” This is not giving me a high level of comfort for either company. Please contact me and KLR about this matter right away.

---------------------

Let's put this behind us and move on. I am happy with the product, happy with Carli, not happy with KLM's lack of communication or phone call this morning. But things happen. The above email should clear up exactly what happened and where the problems are. Let's move on.

 

[carlisuspension]

Right on, I'll forward this to Kevin and Rob and let them handle it internally. Thanks for being cool Jeremiah.

 

[BILLVO]

Well the replacements showed today and already installed. Will get a test drive in tomorrow to see if they hold together.



Thanks for the T-shirt. Not sure if my 260 lb carcass will fit into the xl but will try if not my wife will wear it.



Is Sage going to get me a return slip to get the broken ones back to you guys?

 

[carlisuspension]

Yeah, a call tag should have been in that pack, we wanted to analyze those pins. I'll drop a reminder and have one sent out.

 

[BILLVO]

Yeah, a call tag should have been in that pack, we wanted to analyze those pins. I'll drop a reminder and have one sent out.

There was nothing else in the package but the parts and shirt. I just double checked the box just to make sure.