New steering kit recall

[Matt400]

I can see how that would look bad sag2, I will add-



Plaintiff- yes but Mr. Smoke, as a concerned owner I contacted the Dealer per Chryslers Remedy:

Remedy:

DEALERS WILL REPLACE THE STEERING LINKAGE DRAG LINK INNER TIE ROD END ASSEMBLY, AND INSPECT THE STEERING LINKAGE DAMPER BRACKET FREE OF CHARGE

And was told my truck was not involved in the recall, additionally I supplied the dealer with a copy of the NHTSA notice and was informed they are not doing anything about it at this time.



Mr. Smoke- I understand your frustration but it was your decission to drive the vehicle correct?



Plantiff- yes because after all I am not in the position to park the vehicle indefinatly in addition the recall states:

Consequence:

THIS COULD RESULT IN A LOSS OF STEERING CONTROL AND THE RESTRICTED ABILITY TO TURN THE VEHICLE IN ONE DIRECTION INCREASING THE RISK OF A CRASH WITHOUT WARNING.

and not that it WILL result in a loss of steering and that the vehicle should be parked until further notice.



Mr. Smoke- uhhhhhhhh

:-laf

 

[Wingate]

Iwas fixing to take my truck in for the TSB and have the steering upgraded when I heard rumors of the possible part failure, so I never took it in. I guess my question is,

Should I go ahead and let them put the upgrade kit on it (under warranty)? Or, should I go with the parts listed in the new Geno's Catalog(at MY cost) and hope these aftermarket parts fix everything. I feel like if I use the aftermarket parts, then have another suspension or front drive issue, they won't even consider looking at it due to the aftermarket parts.

The truck only has about 24,000 miles on it and did the DW for the first time the other day with about 22,000 lbs behind it.

 

[pullya]

IMO--I would have the dealer install the kit under your warranty. The information that is currently available indicates that the "new" parts in the kit, the AE part number is not affacted by the recall. I think there will be more information this coming week regarding the recall including the specific part numbers affected. It never hurts to add the steering stablizer later(after the warranty work). If you experienced DW make sure you have the dealer check your ball joints and the other front end parts when they install the steering kit.

Jay

 

[Wingate]

Thanks Jay... Apparently MRS. CLAUS did NOT understand the hints I dropped back in December about the steering stabilizer, so I'm taking my new Geno's Catalog to work with me tomorrow and ordering it myself.

 

[pullya]

Please don't let her see my post. I don't want any responsibility regarding your independent purchase.

Jay

 

[sag2]

H36 is on DealerConnect tonight and just as I suspected the service parts are not included. There should (hopefully) be another separate recall that covers it. The production truck recall does say if a 13mm wrench fits the damper bracket it must be replaced. They must have changed the nut size when they figured it out so they can tell good parts from bad. Drag link joint needs to be replaced without inspection. Parts are CBD1H361 for the bracket package and CBFAH362 for the drag link joint package. Parts are currently in stock at several depots.

 

[Matt400]

Sweet!! thanks for the post.

 

[EDankievitch]

Ok, that's great what about the rest of us that bought the update kit? I still can't get an answer from Chrysler cust service, the person handeling my case was npot in today and no one has any infomation... ... . Guess it's more what you don't know can't hurt you... ... #@$%!

 

[Matt400]

Hrmm, so now I know-

• My "AB" Kit is included in the recall
  
• A 13mm wrench does fit my damper bracket
  
• Replacement part numbers are CBD1H361 and CBFAH362
  

Yet the Dealer will only sell me those parts and not warranty them.

Besides the recall issue this steering kit has a 1 year warranty yet that is not good enough either. Seems odd the dealer would offer to sell a parts kit that is for a safety recall. The part number obviously refers to the recall as its not the standard Chrysler part numbering system.



I think we are at the mercy of sag2 on this one to keep informed unless of course anyone wants to buy there kits, I didn't ask how much. . guess I better do that next.

 

[pullya]

Matt,

Is there any way you can wait for a week or so before you spend anymore money on the replacement parts. Hopefully something else will come out on this. It's crazy they will sell you a kit that has a safety recall, and won't replace the recalled parts for free. Maybe with a little more time this will straighten itself out----well maybe

Jay

 

[EDankievitch]

Every one I had spoke to at Cust Service had No clue about the "Parts Recall" only the New trucks. I wonder what the dealer is selling the replacement parts for? And if you were to just go ahead and replace them and down the road they decide to recall them could you get reimbursed???? I just want my truck safe... ... And I think most of us on here feel the same way.

I'll tell you one thing this is not the way to keep customers happy. And the day Toyota offers a diesel truck... ... My experince with Toyota and recalls has been great, I had a verry old 89 pickup a part wore out and when I went to replace it it came up thatit was recalled. Here I am the 4 or 5 owner many years out or warrenty and they replaced the part at no cost and made good as if I was the origanal owner. They were very sorry that it inconvenced me to have it repaired..... Talk about cust service... And you wonder why they sold so many more than anything the big three made last year...

 

[pullya]

I understand and agree with your frustration.

Jay

 

[DCasteel]

was wondering about 4500,s i am tdr member sincce 1994, please email to -- email address removed -- thanks dave

 

[sag2]

Without looking the parts up again it was around $100 for both. I don't want to sound like a broken record, but if you're bothered that much by the situation, buy the parts, install them and ask for a refund if or when they kits are recalled. Guys spend thousands on "stuff" for their trucks, yet won't spend a few $ to feel safe. I'm not saying I agree at all with the handling, just saying you each have a decision to make. If you stop and think about the great deal you got for the upgrade kits, even at $100 more it is still a good buy compared to aftermarket parts.

 

[EDankievitch]

You are right a few bucks for the peace of mind of it being safe goes a long way..... Just still if it was not for this site we'd never know that there was a problem. Gives you that warm fuzzy feeling don't it? I still have yet to hear from Lane at Cust service... . so much for improved cust service a week later and I can't even get the guy on the phone..... #@$%!

 

[EDankievitch]

Ok, so I picked up the Good replacement parts the two only cost $75 + tax... . The change in the tierod end is quite pronounced there is a bend in it now allowing the ball stud to flex more when the steering is hard left turn. I can see how the ball stud could be forced out of the joint if the truck was to bounce while making a hard left turn. The Dampener bracket is much heaver too with much larger "U" bolts.

I still can't get an answer from Chrysler cust service as to whe they are going to recall the repair kits. #@$%!... But at least now my truck is safe, sorry all you lawyers on easy court case to be found here..... .

 

[MickeyMiller]

EDankievitch



Can you post a picture of the upgraded tierod end? My set is 'suppose' to be the 'AE' set but I don't see the 'bend' you mentioned. A picture of the updated damper mount would be appreciated too!



Thank you,

Mickey

 

[EDankievitch]

It's going to take me a day or two to get some pics up on here. If you look at the tierod end from the side with the ball stud pointing down (Like it is in the truck) the top is bent down tward the ball stud about 1/8" when compaired to the recall one. The dampener brackett is much heaver in construction with larger "U" bolts. I'll try to get some pics soon, I should have taken some pics before I put the parts in my truck... .

 

[EDankievitch]

Ok, here are the are the pics. The tierod end has a slight bend down tward the ball stud yo can see the recall one does not have the bend. Also you can see the new dampener brackett has more meat to it.....

 

[EDankievitch]

The bend removes the stress on the joint when making a hard left turn and with full axel travel down away from the truck. I can see how it could happen with the recalled part that the force on the joint could pull the ball stud out of the sockett or even break the ball stud..... Now if I could get an answer as to when the recalled will go out for the repair kits... .