Engine/Transmission (1994 - 1998) Oil drain plug-plug it right

[abranz]

There was a recent post about the heavy duty oil drain plug made by "plug it right" and sold by genos which didn't seal properly. I posted my experience and received an email from the company owner Diana offering a new plug and gasket which was not my intention. I post today again to share this information. Not many companies today have this level of caring and I must say I'm very impressed with their customer support/satisfaction.

Anthony

 

[OldRetiredAFGuy]

Plug-It-Right Kudo

I also had the same experience with one of the 22mm plugs that I acquired from Geno's. Diana also emailed me, and offered to send a replacement gasket. I received in the mail yesteday two new 22mm gaskets, and two 18mm gaskets for my 24 valve motors (Which have not leaked as of this writing). My thanks to this small business owner for customer service above and beyond.

 

[odieub]

well i have a close friend that is a john deere mechanic and is anal about his 01 ho with less than 50k on it. always installs with torque wrench and last time he changed oil had to cut plug off with a cold chisel after the hex stripped with a 6 point socket.

 

[Dutch & Di]

well i have a close friend that is a john deere mechanic and is anal about his 01 ho with less than 50k on it. always installs with torque wrench and last time he changed oil had to cut plug off with a cold chisel after the hex stripped with a 6 point socket.

If you read or have read the above posts you will see that I do whatever I can to ensure satisfied customers. Without knowing who your close friend is, I have no way of knowing if he contacted me or Geno's to let us know there was a problem. Is there a reason why you made this post instead of the customer who used our plug?

No company is able to guarantee that 100% of all customers who make a purchase won't have a problem but I assure you I am 100% certain that if a customer notifies me of a problem I will do my very best to rectify it. Diana owner of Plug It Right

 

[hsmith]

You definitely have a good product there. Also see you are a Max Brake dist. Probably need to talk to you about that. Soon will be in the market for an upgrade.

 

[Dutch & Di]

You definitely have a good product there. Also see you are a Max Brake dist. Probably need to talk to you about that. Soon will be in the market for an upgrade.

Thank you. We're here 10 am to 10 pm 7 days a week if you need us. Diana