mwilson
TDR MEMBER
Seth had an interesting puzzle last week. He is my son for those of you that don't know and one of my best countermen.
He must have learned it from someone else... ..... :-laf
Customer has a 6BT in some kind of tree killing apparatus, wanted a new transfer pump. He also stated that the transfer pumps simply would not last, said that the Cummins replacement pumps were junk. Tired of changing them.
Well, that did not sound right to Seth and he started asking questions. Finally got the answer that he needed when he asked for a description of the current transfer pump. Customer described a transfer pump for a P7100 pump (push button primer covered with rubber).
Trouble is the engine had a VE style injection pump.
That pump must have been just screamin' and growling trying to push fuel through that VE!!!!
Customer was still arguing when the new pump arrived that we shipped him, Seth told him his serial number called for what we sent and just put the darn thing on. It will last a lot longer than what was on it before.
Sometimes you have to send the customer what they need, not what they ask for... ...
VE style transfer pump...
P7100 style transfer pump...
Mike.
He must have learned it from someone else... ..... :-laf
Customer has a 6BT in some kind of tree killing apparatus, wanted a new transfer pump. He also stated that the transfer pumps simply would not last, said that the Cummins replacement pumps were junk. Tired of changing them.
Well, that did not sound right to Seth and he started asking questions. Finally got the answer that he needed when he asked for a description of the current transfer pump. Customer described a transfer pump for a P7100 pump (push button primer covered with rubber).
Trouble is the engine had a VE style injection pump.
That pump must have been just screamin' and growling trying to push fuel through that VE!!!!
Customer was still arguing when the new pump arrived that we shipped him, Seth told him his serial number called for what we sent and just put the darn thing on. It will last a lot longer than what was on it before.
Sometimes you have to send the customer what they need, not what they ask for... ...

VE style transfer pump...
P7100 style transfer pump...
Mike.
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