A few years ago I bought a PML transmission pan for my truck. About a year ago I had some work done on the transmission by a shop highly recommended to me. I recently crawled under the truck to change the fluid and filter and found one of the pan bolts was missing. These are socket head cap screws and I was unable to find any locally. I didn’t want to buy a package of 100 from Grainger or some other supplier, so I wrote PML about my problem. I asked if they could sell me one bolt. PML offered to send me one and asked if one was all I needed. I said I needed one, but since they are so hard to find I wouldn’t mind getting two so I would have a spare for the future. PML sent me two bolts gratis. A transmission pan is not a high tech item and the PML is not special. I think it serves me as well and any other could and it was less expensive than some others. But the customer support is outstanding and I wanted to pass this along.