Product Support?

[pro99]

I am not trying to start a war but It just might happen. I am trying to weed out the BS with the customer support. I have personally dealt with some very bad customer support and that’s turned me away from ever buying another product from that company or company’s. I understand that there are customers that try to get away with things and not always tell the truth to the company why or how it broke to get it covered. But when you have a company or vender that feed you a line of BS just to get you off the phone that there in it’s self is a bunch of BS! Or try to tell you that it’s your parts that are bad when Damn well you know that they are just fine. Let me just say this I will not be buying a FASS SYSTEM for my truck!

That should get a rise out of someone.





Like I told you, a 30 cent spring on there behalf, may have helped keep a customer. Thank's for the help. BRIAN.

 

[JWChessell]

CUSTOMER SUPPORT: A computer located in a warehouse. The computer has not been turned on in a year, and the warehouse has seen only forklift drivers who get paid by the load.

 

[Mark Craig]

CEstep,



I don't know exactly what is the whole deal here but if you need a spring to get you going let me know we'll try to help you get it.



Mark @ DPPI

 

[BBRam]

I have had excellent customer service, and poor customer service. Where it is good I will be back, and mind you, I do not price shop. A quality product with quality support seal's the deal and keep's me coming back. If I am not happy with either, there is alway's other option's.

 

[woodsrat]

Now chaz you should have picked up your cell and called me. I notice the name you put in there if it is not taken care of call me and I will fix the problem.

 

[pro99]

I will call you Chuck on Monday but I don't know if my new phone has your # number in it or not.



Hey Mark I will send you a pm about this



Thanks everyone for the Replys

 

[LowFly]

I am not trying to start a war but It just might happen. I am trying to weed out the BS with the customer support. I have personally dealt with some very bad customer support and that’s turned me away from ever buying another product from that company or company’s. I understand that there are customers that try to get away with things and not always tell the truth to the company why or how it broke to get it covered. But when you have a company or vender that feed you a line of BS just to get you off the phone that there in it’s self is a bunch of BS! Or try to tell you that it’s your parts that are bad when Damn well you know that they are just fine. Let me just say this I will not be buying a FASS SYSTEM for my truck!

That should get a rise out of someone.





Like I told you, a 30 cent spring on there behalf, may have helped keep a customer. Thank's for the help. BRIAN.

I have been over this on another thread. I dont have any issue sending parts if other things are check out first. I dont want to "Toss" parts at the issue that may or may not work. I want to try to fix it right the first time. I dont recall your issue?