Engine/Transmission (1998.5 - 2002) quadzilla....POS!!!!!

[Wyomingcowboy]

As for vendor experiences in general, there are very few that I haven't heard someone complain about. Based on my unscientific observation, Dodge dealers are the worst, followed by Edge Products. I've been known to go out of my way to deal with vendors who treat me well. Such positive votes are very quiet. Negative votes are usually very loud.

Very true. I am quite loyal to those who take care of me also. Quad has been nice, but their stuff simply did not work. I can think of about 800 ways, however; that I would personally have rectified the situation if the shoe was on the other foot. Becasue of $250, they lost at least that much more from me on other products.

 

[TWilkening]

I also got the gauge package from Vulcan. The only gripeI have is the A-Pillar mount. The one they sent didn't fit worth a crap. I coul have trimmed a bunch off of it to make it fit, but it would have looked like crap. I ended up spending another $70 on an Autometer mount that fit like glove.

 

[qzilla]

Very true. I am quite loyal to those who take care of me also. Quad has been nice, but their stuff simply did not work. I can think of about 800 ways, however; that I would personally have rectified the situation if the shoe was on the other foot. Becasue of $250, they lost at least that much more from me on other products.

First off, yeah it sucks that the FP part has not worked for you. No getting around that.



Now, I have never talked to you or have any idea what the issue is but, if we have sent you 4 different sending units, there has to be something else wrong.



Where are you mouting it? If it gets mounted in a line from a fuel system you must provide a ground for it?



I know if we have a bad sending unit and we send another, it gets tested on a truck before it leave.



Have you ever had the recon itself or the wiring harness into us?



It is very odd to have 4 of anything not work. I am not a fan of the FP sending unit and we don't make it but, still 4 of anything should work???



We need to start looking elsewhere.

 

[Wyomingcowboy]

First off, yeah it sucks that the FP part has not worked for you. No getting around that.



Now, I have never talked to you or have any idea what the issue is but, if we have sent you 4 different sending units, there has to be something else wrong.



Where are you mouting it? If it gets mounted in a line from a fuel system you must provide a ground for it?



I know if we have a bad sending unit and we send another, it gets tested on a truck before it leave.



Have you ever had the recon itself or the wiring harness into us?



It is very odd to have 4 of anything not work. I am not a fan of the FP sending unit and we don't make it but, still 4 of anything should work???



We need to start looking elsewhere.

I/we have tried everything that they could think of. The unit was sent in twice (2) and was replaced the first time, and software was updated the 2nd time. If you want, PM me and I'll give you names of people there at quad who I have talked to and I'll give you a list of what we have done. I am not stupid. I asked NUMEROUS times whether or not I had it hooked up right. Everything from the installation to the initial settings on the unit for my vehicle. NUMEROUS times I was assured that it was hooked up right.

 

[ccie]

I understand a vender having problems with other suppliers (sending unit). The problem I have with Quad is that they refuse to stand behind their stuff. Why should I have to pay extra after the fact to make the product work the way it was supposed to in the 1st place? Seems like a no-brainer to me. From my perspective, there are plenty of vendors that actually stand behind their stuff and don't just say they do.

 

[Wyomingcowboy]

EXACTLY! It has been almost 6 months since the problem first arose. I have shipped at my own cost once and paid an extra $10 for the last FP unit. Customer service in this case has been very, very poor. As bad as any I have ever experienced.

 

[Slingblade]

This is getting rediculous. Quad is a stand up guy and does stand behind his stuff. I have talked to him several times in pm's and emails concerning their products. He is always promt to reply and offer assistance and advice. I don't know him personaly so I can't imagine him being different with another customer. PM him directly and see what he says. i have also got a diablo downloader and puck stack. If you want to talk about crappy customer service try talking to those guys. The puck didn't work right and still doesn't. It's just crap under my seat now.

 

[PRout]

Have you tried a snubber inline yet? The VP can send some mean pulses back down the fuel line.

 

[Wyomingcowboy]

PRout - I have no idea what that means!

 

[DCreed]

I have a cyberdyne fuel pressure sender and works fine, but this will be the 2nd guage that has stopped working. the LEDs keep burning out. They had no problem sending out a new one but its only been 2 weeks and now this one is going. but the sender is fine. I used one of the moroso in line "T" taps for mounting (no vibration). If this sender would work with the Quad stuff maybe thats an option.

 

[Wyomingcowboy]

Update

Dateline Friday..... I talked to the vendor (whom I bought the recon from in the first place) and they told me they needed a return authorization from quad since it has been past their 30 days. SO, a certain fella from quad called and told me the vendor did not need a return authorization. I called yhe vendor back and told them this and they felt the same as me, that quad was giving me/us the run around. The very nice customer service rep. from the vendor called quad back and talked to the same guy, yet again, and he flat out lied to the woman and said there is nothing wrong with the recon and this was the first he had heard from me. It was also brought to my attention that quad has been jerking vendors around on other issues similar to this one.



Congratulations Quadzilla... ... You have managed to chase off one repeat buyer and quite possibly many more with your fantastic stunt.

(How about the black face lies to the customer service woman?!?!?!?!? What is that about???? I have phone records showing about 4 million calls to quadzilla to try and correct this problem, shipping records showing that I sent the dumb thing back 3 times, and the most recent is a receipt for the last straw $10 on the last sending unit!!!)

I personally do not undsrstand how any company can treat customers this way.

 

[Diesel Gunner]

MMM!? Interesting. I have been considering the purchase of the Adrenaline and have asked the question of a vendor about the FP sender being mounted on the filter housing. I have the Westach gauge with sending units pre and post filter. However, knowing that the sending units aren't really robust enough to handle the vibration, pulsations, and heat being mounted right on the engine, I have mounted them on the firewall and fender apron with flexible hoses to them that I had made up.



Even with this I have had several of them fail. The sender in the Adrenaline instructions looks strangely familiar to me and might be the same. With that being said I am now a bit reticent about doing business with Quadzilla. I, too, was considering the Smarty and began looking at the Adrenaline because the common concensus appeared to be that Smarty might not be the best choice for the 2nd Gen trucks. I know that no one is perfect and that failures in products and service can occur. But, when they do how a company or person recovers is the most important thing to pay attention to. Graceful recoveries tell me that the company/person are responsible and trustworthy. Failure to recover is a red flag.

 

[Diesel Dummie]

Well i have had a good experience with quad, everytime i have called or pm him on another site he was very helpfull and will to do what ever to help. I sold my edge juice with attitude(with HOT upgrade) to get the new adrenaline, and i dont regret it one bit, just the high idle makes it worth it to me, and it makes more power(seat-o-meter) and less smoke doing so, its been a good experience for me.

 

[qzilla]

Dateline Friday..... I talked to the vendor (whom I bought the recon from in the first place) and they told me they needed a return authorization from quad since it has been past their 30 days. SO, a certain fella from quad called and told me the vendor did not need a return authorization. I called yhe vendor back and told them this and they felt the same as me, that quad was giving me/us the run around. The very nice customer service rep. from the vendor called quad back and talked to the same guy, yet again, and he flat out lied to the woman and said there is nothing wrong with the recon and this was the first he had heard from me. It was also brought to my attention that quad has been jerking vendors around on other issues similar to this one.



Congratulations Quadzilla... ... You have managed to chase off one repeat buyer and quite possibly many more with your fantastic stunt.

(How about the black face lies to the customer service woman?!?!?!?!? What is that about???? I have phone records showing about 4 million calls to quadzilla to try and correct this problem, shipping records showing that I sent the dumb thing back 3 times, and the most recent is a receipt for the last straw $10 on the last sending unit!!!)

I personally do not undsrstand how any company can treat customers this way.

Send the thing back with RMA#QUAD on the outside of the package. I will take care of it from there.



I do not jerk vendors around and I never have. I never talked to your vendor, don't know what was said or how it works. If it was that big of a deal we record all call and I can pull it up. I very seriously doubt that is necessary.



Send it back, as I noted above and we will do the rest.

 

[Giachino]

I only own a quad rp/fp guage from quad... . works great... . i don't owe him anything, but i do have an issue with bashing him on this post.....



If you look over the past 3 years on here and dtr, it's a known fact that Quad is a stand up guy that stands behind his products... i'm sure there have been a few mistakes, and i know there's been a delay on the x2 software versions... . but in all my time on the various boards, no one has ever had an issue such as stated here... . maybe it's true, but if that was Quad's modus operandi, it would have come out long before this post and quad wouldnt have become as popular as it has with an ever expanding product line... .

 

[Diesel Dummie]

I only own a quad rp/fp guage from quad... . works great... . i don't owe him anything, but i do have an issue with bashing him on this post.....



If you look over the past 3 years on here and dtr, it's a known fact that Quad is a stand up guy that stands behind his products... i'm sure there have been a few mistakes, and i know there's been a delay on the x2 software versions... . but in all my time on the various boards, no one has ever had an issue such as stated here... . maybe it's true, but if that was Quad's modus operandi, it would have come out long before this post and quad wouldnt have become as popular as it has with an ever expanding product line... .

Well put and i agree!!!

 

[Cummins724]

I sent my Drag comp to edge 4 times before recieving one that would work in cold weather. I called Superchips about a problem with my tuner & they said that I had to pay for the fix. Every company has problems & from my experiences dealing with quad, he stands behind his products. He has actually taken time out of his life when the shop is closed to help us with issues. He has proven to be a stand up guy & he has my business. I would highly recommend his company to anyone.

 

[FLynes]

As a potential customer, I read these threads faithfully, because I want the best product for my truck without having to upgrade again in a year.



Quad, the recurrent theme I read is that you have a woman who works for you who is the problem, and she is the reason I hesitate to purchase your product even though Quadzilla is the superior product on the market right now IMO.



Everything I read about you tells me you're a stand-up guy and you're all about customer satisfaction... if you weren't, you wouldn't have taken action with Wyomingcowboy, but it sounds like you have a rotten apple in your organization that's spoiling the bunch.



It only takes one.

 

[DCreed]

Dateline Friday..... I talked to the vendor (whom I bought the recon from in the first place) and they told me they needed a return authorization from quad since it has been past their 30 days. SO, a certain fella from quad called and told me the vendor did not need a return authorization. I called yhe vendor back and told them this and they felt the same as me, that quad was giving me/us the run around. The very nice customer service rep. from the vendor called quad back and talked to the same guy, yet again, and he flat out lied to the woman and said there is nothing wrong with the recon and this was the first he had heard from me.

doesn't sound like a woman THIS time.

 

[Gary - K7GLD]

The issue of product satisfaction and representation is one that crops up here fairly often - a guy gets a product that is defective, or fails to perform as advertised or expected - and the buyer seeks help. If he gets assistance that satisfies HIM, all is well - but that same "solution" may well NOT satisfy another customer with differing standards or expectations.



It's just part of living, and buying and selling - and often, both the majority of obviously satisfied buyers, AND the unhappy ones, are both right. It's only when there is evidence of a high percentage of the unhappy customers that the bells start ringing and flags flapping - and even THAT percentage will vary across the spectrum of buyers from any given seller or product.



In any event, as a potential customer for a wide variety of stuff for my own truck, I *DO* pay attention to buyer reports, both good AND bad - and I do value those reports as additional guidance for transactions I myself might get involved in.



After all, if you're traveling across country, and stop for driving directions, and learn there are 2 different roads ahead that will take you to the same destination - but one is rough and winding - but the other is straight and smooth, which one would YOU choose? :-laf:-laf



It's not about "popularity contests for vendors", but more of a scorecard or roadmap for buyers who otherwise must fly blind...