Here I am

Sirius tech support no help....I'll ask you guys

Attention: TDR Forum Junkies
To the point: Click this link and check out the Front Page News story(ies) where we are tracking the introduction of the 2025 Ram HD trucks.

Thanks, TDR Staff

I am the champion.

Bad Dog

(Sorry, this turned out longer than I anticipated. )

We have 1 receiver, a Sportster, and 3 docking stations. One, a home station, in our fifth-wheel. The receiver works great in the fiver. We also have a vehicle docking station in each of our trucks. Her's (Tundra) is mounted to the windshield with the suction cup just above the dash. In my CTD, I built a mount for it on the back of the CB bracket (CB sits vertical on and parallel to the transmission hump).

The antenna setup is the same in both trucks. The magnetic puck is on the roof in the front, right corner (above the passenger's head. ) It is at least 8 inches from either edge of the roof. The wire runs under the weather stripping down the A-pillar and to the receiver. Both units are plugged into the cig lighter and use the FM transmitter wire to the truck's stereo.

The same problem occurs in both trucks. When we start up, the receiver says "Acquiring Signal" for about 20 minutes. Sometimes, after that, it will start working, sometimes not. It never says "Antenna not detected", so I think the antenna, wire, and hookup are OK. Right? After it does start working, the problem shows up again each time we shut off the truck. The reciever is sending a signal to the stereo because when I turn on the Sportster, the static disappears from the stereo on the designated channel. Turn off the Sportster and the static comes back.

If this only happened in one truck I would suspect the docking station, but both trucks do this. I suppose both dockers could be bad, but what are the chances of that? The receiver works fine in the home station, so I am pretty sure the receiver is OK. Any ideas guys?

I emailed Sirius 48 hours ago. Their website says 24 hour response time. Nothing yet. I also spent 1/2 hour on hold to talk to a real person. His response was... ... ... Aim the antenna to the north/northeast. :confused: I told him A) How do you aim a magnetic puck, and B) Am I supposed to stop and re-aim the antenna every time I turn a corner? Needless to say, that was the end of our conversation :-{}

We are in northern Arizona, northeast of the Grand Canyon. Nothing here even remotely resembles a tall building. I can think of nothing to block the signal, especially while we are moving around town and not parked under a tree.

Any ideas? I am about ready to cancel our subscription.

Thanks for your time... ..... Steve
 
I have never had luck with the antenna on the front of the cab, always in the back in the middle about 1' in.

Did this just start?

XM customer service sucks just as bad as Sirius.
 
Steve I dont have an exact answer for you, but how long has it been doing this? About a week ago mine was acting like I had not paid my subscription and was only playing the weather channel. I went out a few hours later and it was back to normal. The only thing I could think of is maybe you need to reposition your antenna in both trucks. In my instruction manual for the antenna, it said that it should be in the middle of the roof(now granted on my CTD I had it closer to the front-left) and maybe your setup is throwing it off? I wish I had an exact answer for you, but dont give up yet, play around with the antenna and hopefully someone else will have an exact answer for you.
 
I have a sportster also. I used to have a car dock in my VW and a car dock in my 2002 ram. in the ram the antenna was on the PS roof, about 1" back from the windshield, about 6" from the door edge. Never had the problem you are talking about. in the VW it also worked perfect (all receivers have some drop outs for a couple seconds). I currently run it in a car adaptor with a "12V wall wart" at work. In Center city Phila they have a transmitter antenna so you don't need to have the antenna outside. Works great down there also. In fact I transmit to around 10 cubicals near mine!



Try to use the antenna from the 5er on the car dock, see if that's the problem.
 
I have the Sportster replay. I have not had the problems you are having in moving the unit from my truck to my work truck. I have found out that the antenna position is important as well as the wiring of the unit.



How do you have the thing wired? Hard wired or as a temp. wiring job? The way it was wired may be having something to do with your problems.
 
Thanks guys. This has been going on for a couple weeks now. At first I thought it was the weather (monsoon season), or their satellites were just between rotations. I thougth the antenna placement would be OK because that is similar to where I see the factory antennas on the Chebys around here.

Towpro... good idea on trying the fiver antenna. I hadn't thought of that. It is not magnetic so may not be as position sensitive as the pucks are. Do these magnetic pucks need a ground plane like a CB radio does? At least that would give me more info to work with. I wasn't crazy about doing the headliner thing from the high brake light, but sounds like I may have to bite the bullet and go for it.

When I get home from work in the morning I may try some different antenna places and see what happens.

Thanks again, and if anyone else has any ideas, I would love to hear them. I would like to get this figured out since we really do enjoy the radio when it works.

Steve
 
Not sure about the ground plane and the antenna. Mine at work is sitting on top of a wood cabinet, but its not receiving the signal from a satullite, its coming from an antenna on top of a building in Phila, but I guess its the same frequency.



I know what you mean about sattulites rotating, some times I go thorugh a period where we get more dropouts then normal, but never a 20 min delay.



Do you know anybody else local with the same receiver that you can trade with for a test?
 
I'm not sure my docking station is a sportster or not, but they should still at least be similar, I think. That being said, on mine there are two antenna connections, satallite and terrestrial. Make sure you aren't plugged into the terrestrial one. My indoor one is foolproof, as it only has the one for satallite.



Roy
 
Back
Top