Well - I spent $285. 00 for a new pump motor, to be refunded if they find old one faulty upon return. So I guess at this point they made another sale, but if indeed I see my return after they get the old motor back,all is good. They did provide what I consider decent support and their people were pretty decent to deal with over they phone. Time will tell, so at this point I am disappointed in the early failure of the part-but machines of any sort can fail, yet very satisfied with how they handled it. Again, time will tell.