T-51 service wish me luck

[SnoKing]

If you have ever seen the mating surface and the rubber gasket used, you would know that there is little to clean up. SnoKing

 

[m37]

Yes Sir, very little. My point is, if even one particle of debris gets in, it could potentially stay in circulation for 10 years! When the boss gives you one hour to change the water pump, it doesn't seem like much time is dedicated to cleanliness, especially since it isn't their truck.
Even if some kind of rudimentary coolant filter or screen were used somewhere in the system, it would remove all the solid contaminants. This goes back to my years of working in the trucking industry and what those engines came with and why. We have read all different stories of how people were treated with this recall (and comments about paying for a re-flash), is it out of the question that at some dealer somewhere, they could drain the coolant into a pan (that hangs around the shop getting dusty every time the floor is sweep d) and after the WP is changed, refill with the old (now contaminated) coolant, keeping the new stuff to resell. Just makes you wonder.....

 

[GBBrown]

T51 done today, but dont see any vent hole. Part #is CS2HT11AA

 

[jhenderson]

If the shaft protrudes from the pulley you have an OMP pump. They have no vent.

 

[Bowtiepower00]

Took my '16 into my local dealer (Bill Luke, in Phoenix) for service this week. Inquired about both open recalls on my truck, and was told they did not have parts for the shift interlock and would not until June or July, and although they did have a limited number of water pumps available, my truck was too new to have the pump replaced at this time, and to call if my truck starts overheating to get moved up the list. Customer service at its finest!

 

[Newsa]

Took my '16 into my local dealer (Bill Luke, in Phoenix) for service this week. Inquired about both open recalls on my truck, and was told they did not have parts for the shift interlock and would not until June or July, and although they did have a limited number of water pumps available, my truck was too new to have the pump replaced at this time, and to call if my truck starts overheating to get moved up the list. Customer service at its finest!

I've had real good customer service from Bill Luke's parts dept. They have competitive pricing and fix it quick if they accidentally send you the wrong part

 

[SnoKing]

Well I checked with Heggs again today, and they do not know when they will have water pumps again. Called Earnhardts at San Tan and they said they had pumps. Asked my mileage and I told them 40K, they made an appointment for Friday morning. Crossing my fingers. The lady at Heggs said with everyone getting ready to head North, people are really concerned, including me!!!!

SnoKing

 

[pjorlando]

Got my pump done last week. Drove home, 10 miles, next morning low coolant light on. It burped, and was low. Got some more coolant from dealer and added about 1/2 gallon. My receipt shows they put in 2 gallons, so I guess it really needed 2.5 All good now, interesting the coolant is a pretty purple color now, seems a different color.

 

[Cummins2014]

Well I checked with Heggs again today, and they do not know when they will have water pumps again. Called Earnhardts at San Tan and they said they had pumps. Asked my mileage and I told them 40K, they made an appointment for Friday morning. Crossing my fingers. The lady at Heggs said with everyone getting ready to head North, people are really concerned, including me!!!!

SnoKing

Same here ,my local dealer has them on order , but I'm on a waiting list here in Utah. Never checked with other dealers. No panic on my part, would like it changed out before the trip north to Montana in mid june. Should happen before that.

 

[SnoKing]

Well I checked with Heggs again today, and they do not know when they will have water pumps again. Called Earnhardts at San Tan and they said they had pumps. Asked my mileage and I told them 40K, they made an appointment for Friday morning. Crossing my fingers. The lady at Heggs said with everyone getting ready to head North, people are really concerned, including me!!!!

SnoKing

Dropped the truck off at 7:30 this morning and got a call a little after 10 that is was ready to pick up. The new pump is the extended shaft model. On the way home I receive a call from the first dealers (Heggs) that they had pumps in stock again. SnoKing

 

[Hippy43]

I'm taking mine in tomorrow morning and was promised that it could be done while I wait. Everything I've seen (YouTube) or read says it's supposed to take less than an hour from start to finish. I'm not a big fan of leaving it with these folks. Nice thing is that they never seem busy on Saturday mornings. Something I that is usually odd with other dealership shops. Another nice thing is the mechanics here seem to have no issues with me hanging out in the shop area when I've taken it in in the past. Thought that was pretty cool. Guess we'll see how this turns out.

 

[Newsa]

I'm taking mine in tomorrow morning and was promised that it could be done while I wait. Everything I've seen (YouTube) or read says it's supposed to take less than an hour from start to finish. I'm not a big fan of leaving it with these folks. Nice thing is that they never seem busy on Saturday mornings. Something I that is usually odd with other dealership shops. Another nice thing is the mechanics here seem to have no issues with me hanging out in the shop area when I've taken it in in the past. Thought that was pretty cool. Guess we'll see how this turns out.

They WILL need to let it cool down for an hour or 2 before starting work on it?????

 

[Hippy43]

They WILL need to let it cool down for an hour or 2 before starting work on it?????

Figuring on that. That is why I'm going in first thing in the morning. I was just thinking on R & R time.

 

[SnoKing]

My being at the dealers for 3 hours included them washing it and a ten mile road trip to assure the antifreeze filled all the air pockets. I asked about that, needing antifreeze later after service, and that is what they told me! Ten mile road trip as early on they had people coming back needing a top off.

 

[Hippy43]

Wow, mine has never even offered to wash mine. LOL. I'm figuring on around 2 hours there and I'll be sure to ask about burping the system and refilling.
This dealership doesn't like me anyway so I'm just glad their truck shop has good people.

 

[Newsa]

Wow, mine has never even offered to wash mine. LOL. I'm figuring on around 2 hours there and I'll be sure to ask about burping the system and refilling.
This dealership doesn't like me anyway so I'm just glad their truck shop has good people.

My dealership hasn't liked me since they asked me to pay $40 for a flash that should have been covered by warranty.

I will.be traveling farther to a different dealer for T-51. But I don't know if my next dealer will be any better

 

[Bob4x4]

They WILL need to let it cool down for an hour or 2 before starting work on it?????

There are service advisors that don’t care and will promise the moon at the expense of the tech.I used Kevlar sleeves to survive.

 

[Newsa]

There are service advisors that don’t care and will promise the moon at the expense of the tech.I used Kevlar sleeves to survive.

That does NOT sound like a very positive work experience.

 

[Cummins12V98]

SnoKing, curious if your at the "COLD" level this am???

 

[Bob4x4]

That does NOT sound like a very positive work experience.

At the end of the day it’s all about the money......