TO5 recall completed and then....

[Kirwin]

My truck was 5 years old 8/12/2018. I recently started getting the dreaded check engine light with code P2201 ”NOx sensor circuit range/performance bank 1 sensor 1”. I knew that the T05 recall was supposed to be the answer for this issue so after clearing it 4 times in 6 trips I made an appointment with the local Ram dealer where I’m currently working in Saratoga Springs NY to get T05 and BTSI flash completed. My truck has been stored in a heated air conditioned garage in Virginia (so corrosion is not an issue) until 6/1/2018 when it’s not pulling my RV. I’ve had 3 or so other check engine lights that came in and cleared by themselves in my 5 years of ownership that I did not investigate as they cleared relatively quickly by themselves. I bought the truck as soon as it was unloaded at the dealer in August 2013. The dealer performed the T05 recall and I picked the truck up Tuesday after work. 21 miles later the check engine light comes back on and the code is the same P2201. So I call the dealer and they can get it back in Friday. I drop it off and discuss my issue with the same mechanic who performed the recall. 2 hours later they call me and say that I need a new NOx sensor which lists for $1400 and it is not covered by the emissions warranty. Holy crap! Really!!! Less than 2 months out of warranty! So I tell them that I have an aftermarket extended warranty and let’s get approval for the repair. They called back and said that the warranty company wants to use a non OEM part that costs just shy of $700, and they will cover the part and labor for replacement. They also offered to pay that amount toward the OEM part if I go that route. After me and the service manager had discussed my options, the service manager suggested that I may want to call Customer Care and open a case to see if they might, as a good will gesture, cover some or all of the repair cost. I did that and I’m waiting on their answer. So I’m looking for advice. My fear is that this won’t fix the problem and I’ll have a new $1400 NOx sensor that I didn’t need that I can’t return. I discussed this with the dealer and made it clear that if this doesn’t fix it, that part is on them. If I go with the extended warranty aftermarket part I worry that if the problem recurrs now, or sometime down the road, Ram will say it’s because of the aftermarket part and won’t work on it until I put in an OEM part. The truck has been trouble free up to this point. What would you do?

 

[DonFitzwater]

Delete.

 

[Newsa]

It's a tough call. Some of these techs don't trouble shoot correctly and start throwing parts at it.

Suppose you replace the NOx sensor and that doesn't fix the CEL?

Then you are really paying for their mistake.

I would open a case with customer care. Even if they deny and you have to pay part if it, there is a record.

Just my 2 cents......

 

[jelag]

When I had the T05 recall done, the tech didn't disconnect the microcomputer attached to the rear ammonium sensor.... as per the instructions.... it kept throwing codes for months until I called Customer Care and had them work with another dealer over this recall.... it was done wrong and caused DEF to be over dosed into the system.. Customer Care had the dealer redo the T05, replacing all the components again...

Between the recall and the dealer who fixed it were 8 RO's written by 3 other dealers who kept trying to sell me parts... After talking to the service writers.... my comment was... if the light comes back on in 10 day will you refund the cost of your work... of course non would do that...

I did go back with my evidence to the dealer who did the T05 recall and got a refund of almost $600 worth of work that they sold me.... that actually wasn't needed... of course the service manager told me his tech had done a lot of the T05 when I had mine done... I did suggest he should contact all those customers and fix the trucks correctly... BTW the service manager wasn't willing to refund my money.... but the used car sales manager was a friend over the past 20 years... he sat in the meeting and listened... when the service manager said no, the used car sales manager said YES..... he had heard enough to believe me over the service manager.... and said he would bring my issue up to the owner.... and than got me a check...

 

[Newsa]

When I had the T05 recall done, the tech didn't disconnect the microcomputer attached to the rear ammonium sensor.... as per the instructions.... it kept throwing codes for months until I called Customer Care and had them work with another dealer over this recall.... it was done wrong and caused DEF to be over dosed into the system.. Customer Care had the dealer redo the T05, replacing all the components again...

Between the recall and the dealer who fixed it were 8 RO's written by 3 other dealers who kept trying to sell me parts... After talking to the service writers.... my comment was... if the light comes back on in 10 day will you refund the cost of your work... of course non would do that...

I did go back with my evidence to the dealer who did the T05 recall and got a refund of almost $600 worth of work that they sold me.... that actually wasn't needed... of course the service manager told me his tech had done a lot of the T05 when I had mine done... I did suggest he should contact all those customers and fix the trucks correctly... BTW the service manager wasn't willing to refund my money.... but the used car sales manager was a friend over the past 20 years... he sat in the meeting and listened... when the service manager said no, the used car sales manager said YES..... he had heard enough to believe me over the service manager.... and said he would bring my issue up to the owner.... and than got me a check...

And several have reported after the antilock brake recall/flash..... the person doing the flash didn't recalibrate the module and the REC light is flashing.

Might be good to get a second opinion at a different dealership?

 

[TCDiesel]

Now you know why , I did NOT allow them to remove the Harness according to the recall T05, Both the sensor and the injector (DEF) removed and easily cleaned, After Stationary de-sooting and your good to go, Another reason to run only deionized water during summer months.

 

[Kirwin]

UPDATE
Chrysler Customer Care has stepped up and agreed to cover the repair at no cost to me. I specifically asked about what happens if replacement of the NOx sensor doesn't correct the issue and they said that they will work on the tuck until the problem is corrected. So I am supposed to get my truck back tomorrow. I got my fingers crossed that the dealer has correctly identified the actual problem and not just throwing parts at it. I'll keep you posted.

 

[Newsa]

Is the T05 recall the SCR recall?

Because I think my SCR recall started with an "S" (not a T)

 

[Cummins2014]

Now you know why , I did NOT allow them to remove the Harness according to the recall T05, Both the sensor and the injector (DEF) removed and easily cleaned, After Stationary de-sooting and your good to go, Another reason to run only deionized water during summer months.

To each his own ,mine was done right with the removal, and no issues.

 

[TCDiesel]

To each his own ,mine was done right with the removal, and no issues.

Its just question of how knowledgeable you are, and How good your memory is.

1st the TO5 Software update was corrupted the 1st time the SCR was replaced, If I had NOT demanded to leave the harness intact he would have been splicing and depending on were cut the job could have been difficult. Yep, to each is own, and I have a complete unmolested harness and you have the castrated version.

 

[Cummins2014]

Its just question of how knowledgeable you are, and How good your memory is.

1st the TO5 Software update was corrupted the 1st time the SCR was replaced, If I had NOT demanded to leave the harness intact he would have been splicing and depending on were cut the job could have been difficult. Yep, to each is own, and I have a complete unmolested harness and you have the castrated version.

My memory is fine The truck went in one time for this recall, the harness WAS removed correctly , its completely castrated ,and doing just great ,no reproduction though

I don't have any idea what your point here is, many have had this recall done correctly, its unfortunate if some have had it done incorrectly. To date my 2014 has had 10 recalls, all done at the same dealership without a glitch.

I have much better faith in a qualified TRAINED technician that knows what they are doing ,then the opinions ,and sometimes the worst advice you can get here on these forums, so yes to each his own .

 

[TCDiesel]

My point is .... things always don't go as planned, and Mine did NOT , obviously you didn't read My comment concerning the 1st attempt.
Hope for the best prepared for the worst, WHY because it always works.

LMBO at your trained tech comment. Some have more faith than others, So I suppose your going to call every owner a liar (1000s of posts) that put faith in those so call Train Technician You so highly honor. Yep, the Charlie Daniels of the torque wrench are alive and well on the forums VIA keystrokes......

Their are the well trained individuals at some dealerships.

IMO the stupid put faith in the unknown because they don't know, and will beat you up with experience, what vanity.

 

[Cummins2014]

My point is .... things always don't go as planned, and Mine did NOT , obviously you didn't read My comment concerning the 1st attempt.
Hope for the best prepared for the worst, WHY because it always works.

LMBO at your trained tech comment. Some have more faith than others, So I suppose your going to call every owner a liar (1000s of posts) that put faith in those so call Train Technician You so highly honor. Yep, the Charlie Daniels of the torque wrench are alive and well on the forums VIA keystrokes......

Their are the well trained individuals at some dealerships.

IMO the stupid put faith in the unknown because they don't know, and will beat you up with experience, what vanity.

Well it didn’t take you long to start name calling , which is typical for some to TRY and prove a point. Doesn’t come across well.

Here’s the deal I’m fortuntate enough to have a good service dept. It’s proved out well with all the recalls, sure there are hacks .

Stupid put faith in the unknown, that’s something you really should stop and think about, what a comment, think about it . How many truck owners can repair these vehicles , not many. Stupid to put faith in the unknown, not hardly, most really don’t have a choice, you ended up with bad service .

1000’s of posts , you got that right . Unfortuneatly you need to wade thru 99 % of the opinions like yours on what is supposed to be done on the recall . Not calling anyone a liar .Yes my blind faith is in the engineers that decided what had to be done on this recall , not some one on this forum like you with YOUR opinion of what should be done .

Continue on with the name calling , I do believe that’s what is called keyboard bravado. I think it’s okay to banter and argue back and forth but to name call to try and prove a point, come on you can do better then that

 

[Kirwin]

Guys, this is not what the TDR is about! Please refrain for insulting each other. We come here for advice, some of it real world sage stuff that can't be obtained anywhere else! It's OK to express your opinion, but please keep it civil and pertinent to the topic! If they cut off the connector on my truck or not, it doesn't matter, you can't reinstall the old program in my truck without a lot of wasted time and effort. It's not the way it's designed to run now that the recall is complete! Do I wish I could have been there to hold the guy's hand while he worked on my truck? You betcha I do. Do I know it was flashed/repaired correctly? No, but I have to assume they know what they are doing. Can things go wrong even when they do it right? Yup! But that's life. Put on new tires, and all the nails and screws come looking for you! Please do not make this thread a personal attack on anyone!!!!

 

[Cummins2014]

deleted

 

[Cummins2014]

Guys, this is not what the TDR is about! Please refrain for insulting each other. We come here for advice, some of it real world sage stuff that can't be obtained anywhere else! It's OK to express your opinion, but please keep it civil and pertinent to the topic! If they cut off the connector on my truck or not, it doesn't matter, you can't reinstall the old program in my truck without a lot of wasted time and effort. It's not the way it's designed to run now that the recall is complete! Do I wish I could have been there to hold the guy's hand while he worked on my truck? You betcha I do. Do I know it was flashed/repaired correctly? No, but I have to assume they know what they are doing. Can things go wrong even when they do it right? Yup! But that's life. Put on new tires, and all the nails and screws come looking for you! Please do not make this thread a personal attack on anyone!!!!

I apologize for whatever my part was in this thread, but name calling was not it.

Heres the deal, I too was involved in this T-05 recall, and it was performed without issue, anyone that has had a problem ,as I said its unfortunate . I didn't agree with TCDiesel's advice, and opinions on what should be done. He didn't like me disagreeing .

I also agree that there is some valuable info to be had on here, but again there is a lot of opinions to wade thru, that are just that opinions . You name it from oil changes to what gear ratio someone should have.

These recalls are done for reasons, figured out by engineers that know what needs to be done, now we have a guy coming on here telling us what should or shouldn't be done in a recall, well I disagree, and won't hesitate to say so. Name calling on his part was uncalled for. They messed up his recall thats unfortunate ,doesn't change the fact of what SHOULD be done in the recall. What are we hearing from here on an issue with the recall, you ,and TCDiesel . How many thousands were done?? and the many that have reported having the T-05 done , with NO ISSUES

Maybe you can explain your remark " Its not the way its designed to run now that the recall is complete . I see no difference in my truck, runs great, tows great ,sounds great. Anyway mine has been castrated

 

[Kirwin]

My comment was referring to that even if they left the connector, you can’t put the old SCR back on, reinstall the front NOx sensor, and restore the truck to the way it was before the recall. The PCM will not allow reinstalation of the old software program. So I see no advantage to having the connector left in the wire harness as TCdiesel states. As far as I know my truck was also castrated.

 

[Cummins12V98]

Too funny!

"Well it didn’t take you long to start name calling , which is typical for some to TRY and prove a point."

"You name it from oil changes to what gear ratio someone should have."

You do seemed to have mellowed a bit lately!

 

[TCDiesel]

My comment was referring to that even if they left the connector, you can’t put the old SCR back on, reinstall the front NOx sensor, and restore the truck to the way it was before the recall. The PCM will not allow reinstalation of the old software program. So I see no advantage to having the connector left in the wire harness as TCdiesel states. As far as I know my truck was also castrated.

The Recall was completed in My case, the New SCR was already installed the only procedure left was the software update. The connection on Tech/Dealer connect could not be established, I helped remove the new SCR and reinstalled the old unit. Even My own secure 2.0 could not touch the sever to up date the truck, the dealership has had this happen numerous times and Now NO LONGER castrates the harness, ONLY at the Owner request is it severed. If you want to verified this event YOU are welcome to call Nick Birch at 763-421-8000, Nick is the Service Dept Head and is extremely Knowledgeable. He and I became friends in the 90s and I'm one of the reasons he's the Head of the service Dept.

At one time I was vested partner of the Dodge franchise which I sold to current CORP that owns the Dealership...http://tcbmag.com/news/articles/2012/pohlad-owned-twin-cities-automotive-to-buy-4-luxur I'm still very liked by the family (Pohlads) and the current management that currently owns the Carousel group https://www.carouselmotorgroup.com/ If you walk in mention My name you are most likely going to receive elevated service. Coon Rapids Chys/Jeep/Ram

 

[Cummins2014]

Too funny!

"Well it didn’t take you long to start name calling , which is typical for some to TRY and prove a point."

"You name it from oil changes to what gear ratio someone should have."

You do seemed to have mellowed a bit lately!

I guess

How many of those T05 recalls do you think were done , and how many were done incorrectly ? I may of missed some threads where members have had an issue with that recall . So far on this thread there has been two, no one else so far. I believe thousands of our trucks were subject to that recall