Heber Ram and Smoke junkie, there is no debate here about who is a nice guy or not that is not the question. Simple facts are, Bill as a favor to a personal friend of his, ( Lawrence at Diesel Dynamics ) agreed to use Ken's shop as an installer with the understanding that he had a good builder he worked with at a dealership. Ken does not know anything about transmissions so we could not go on his ability as a middle man for transmission expertise. We worked with his builder for awhile until it became apparent that the dealership builder was exactly that a dealership builder much better suited with OEM application transmissions. We then ended our association all together with Ken and advised Lawernce of that, he totally understood as he too has built our transmissions and understood where we were comming from. We choose to go with Baker Diesel as Jason Baker has been trained by us personally.
As for DTT not looking after their customers that is a load of BS just like the rest of the story you guys were told. We have nothing personal against Ken other than he does not have the personal expertise to decipher if a job was done properly by his dealership or not. Even though he is the one being paid he is farming out the job and if a problem arises he is the middle man, he does not know how to diagnose or trouble shoot . That did not work for us, it may be fine for others but not for us. We prefer to stick to Baker as they are the ones doing the building and have a vested interest in customer satisfaction and have control over the end result themselves. It has been our experience that transmissions dont care if you are a nice guy or not just that you know what you are doing,
Attention: TDR Forum Junkies 
