I am a trained cummins/dodge tech, and excessive idle is when you idle it at min. rpms, high idle is just fine and thats why its on there. When its in high idle it doesn't count towards the idle percentage, because its under a slight load.
And don't tell me thats what we look for when we can't find anything, thats the first think I would look for with a hard start or injector knock and sure as **** 99% of the time its injectors carboned up. I have seen probably 75 injectors and 3 engines ruined by excessive idle times.
Don't take it so hard :-laf everybody on the internet wants to bag on dealer techs. Just remember where they bring their trucks when nobody else can figure it out

Bob