warranty coverage is there anything I can do??

[Cummins Cowboy]

I have an '06 that now has 48k on it, first let me give a little background, I have always had larry miller dodge handle my warranty work, I bought my '02 from these guys, it had 2 problems under warranty, a clunk in the front end and an AC problem with each of these problems I had to take the truck in a total of 3 times each thats 6 total times for 2 problems with my old '02, now I have an '06 for the last year its had the same problem something feels like its loose in the front end. first time I take the truck in, they replace the steering box, the next time they couldn't find the problem, at this time I told them I noticed some play in the ball joints, they said no they are fine. the next time they replace the joint that is closest to the steering box, winter hits which for some reason seems to make the problem not be able to be felt when its cold, maybe the grease is thicker in the joints. I get busy the wife totals her car, I finally am able to get the truck back in but now its got 48k on it. now the dealer says it is the ball joints and I have no warranty coverage. needless to say I am mad at the thought of having to pay for this out of pocket, its the same problem, feels exactly the same they never fixed it the first time, and given my past history with the old truck, not fixing things right the first time seems to be a pattern for them. I explained all of this to the dealer there, they said why didn't you just use another dealer if you where not happy. I said I am going to, then they said yeah why didn't you take it back to the dealership in idaho where you bought it. which really made me even madder. bottom line is larry miller dodge in sandy utah is not competent enough to fix a flat tire. is there anything I can do to get this covered, I am considering a small claims action against the dealer as an option, any other ideas

 

[Cattletrkr]

then they said yeah why didn't you take it back to the dealership in idaho where you bought it.

It's no excuse for what they did, but i can certainly understand their point.

 

[DPKetchum]

The difference between 36k and 48k is a lot! Most manufacturers use to take care of non fixed warranty complaints within a reasonable amount of time and mileage after the warranty period ends. Most service managers are on self approval to take care of such in certain time frames. Last time I asked the service manager at the Dodge dealer near me it was 12k & 12 months of a documented complaint. Manufacture must figure that the owner has a responsibility to bring it back in within a reasonable amount of time. Next step is to call Chrysler and ask them for assistance. Hope you have documentation showing complaint under the 3/36

 

[2broke2smoke]

what's the warranty on ball joints ...



local shop just did the wifes '06 with 52k on it ...

 

[Cummins Cowboy]

my problem is this is the same complaint I have had for over a year, the truck has been in at least 4 times for the problem, given the track record of my previous warranty repairs shows a pattern of poor diagnosis of the repair IMO, also seeing as I told them last fall when the truck was in that I checked the joint and I thought that was the problem. they claim there is 75 thousandths side to side play in the left upper joint and 90 in the upper right, if someone could chime in and tell me if this is a ton of play, if it is I can make the case that there is no way this amount of play would have occurred in the last 12k miles and 8 mos since I had the truck in last for the complaint. I am also gonna take pictures of the tire wear, I hope I can show that the ball joints didn't SUDDENLY go to crap, I called chrysler warranty service, If I don't hear back by the end of the day I am going to file a small claims lawsuit

 

[AH64ID]

The Larry Miller in Boise isn't any better... . My dad was in town early last month and had a no start issue, they took the negatives off the batteries and reset the TIPM and it started... did nothing to it... Well it did the same thing in BFE Montana two days ago... local dealership looked up the TSB, it specifically states that if removing the ground fixes the issue then you need to replace the TIPM... not only that they found that the starter wire was rubbing on the frame and grounding out, which is probably what fried the TIPM... Both very easy fixes/finds that Larry Miller in Boise didn't even look into... needless to say I am not going back there.

 

[BillDriscoll]

With service like that, I'm sure there a Dodge 5 star dealer!!



BillD