Warrany Cancelled

[firemanram]

Went to dealer to have a leak fixed. Dealer called and said the CP3 was leaking and he is going to order one. Picked truck up and service manager said he would call when it came in. Two days later he said he had bad news. He then told me the warranty was cancelled by the dist. manager. I then asked why he cancelled it and he said the dist. manager called him (service manager) and asked if I had a box on my truck, they said yes and he said my warranty on motor & drive train is now CANCELLED!! The dealer didn't test anything not even the lift pump! I bought the ext. warrany and the truck only has 29,000 miles. What can I do.

 

[BRuppel]

How did they know you had a box?

 

[DPKetchum]

Get a refund on your extended warranty and say I am my own warranty station. The REST of the warranty(door window motors and things NOT connected to drive train should still be valid. You need to clarify whats restricted on the warranty issue. They can't void the WHIOLE truck but certain areas of it they can. You'll get a LOT of replys on this but thats what happens with horsepower mods. Every manufacture not just D. C.

 

[Fararms]

Attorney?

I'm no expert, but I'd say there must be some sort of an appeal process. Demand 'proof' that your box caused the damage. Ask for the supervisor of the Rep in question. Of course they are going to be reluctant to fix anything... Welcome to corporate America! (er Duetch/America?) Most folks these days would just grumble to themselves and pay the cost... Well Brother (L4233 here!) I say don't back down and give'm Hell! Of course, you will use the most professional tone when you speak with them. If you fail to obtain the results you desire, get some good advise from an ol' IAFF attorney. I wouldn't throw the attorney flag though. I suspect that a threat to sue would break off all negotiations. In the words of at least one world leader 'Walk softly, but carry a big stick. ' :-laf

 

[GFrance]

Sorry about your luck. I went thru that with my 01. Thats why I'm not adding any boxes to my 05. Even though the Moss Magnason act is suposed to protect you against loss of warranty. It is up to the dealer to prove the box caused the failure, I don't know anyone that has taken it to court. D. C. has more $$ to retain those spendy lawyers.

 

[rjohnson916]

I don’t mean to take the side of the manufacture, but I think we all know what it means when we modify out trucks for more performance. “We are our own warranty station” knock on wood, but should I need any warranty service in the future, It takes me less than five minutes to un-hook the Edge-Juice/ and tuck the Attitude under the dash. If my warranty was denied, I can’t be up set about it, it is what it is. But I would at least do as much as possible to hide or remove any obvious clues before hand.



-Ryan

 

[Vaughn MacKenzie]

That's a bummer fireman. Leaking CP3s are a known problem and quite a few guys have had trouble with them, stock or not. Running a box kinda makes it a gray area. . . it could possibly have caused the problem but not likely, but since it's a component that can have increased load due to a box I can understand D/C taking the position of cancelling the warranty. It sounds like they didn't cancel it for the whole truck though?



Some dealers are more BOMB friendly than others. Some will cancel an entire warranty over the smallest evidence of a BOMB. Some will overlook a box or other mods and take care of the issue unless it's pretty clear the item contributed to the failure.



Vaughn



PS Woohooo! I just hit Post # 5000

 

[gsbrockman]

What can I do.

Purchase your next new truck from a mod*friendly dealer. Although my truck has a few extras, my dealer really does not mind.



Greg

 

[hensign]

I don’t mean to take the side of the manufacture, but I think we all know what it means when we modify out trucks for more performance. “We are our own warranty station” knock on wood, but should I need any warranty service in the future, It takes me less than five minutes to un-hook the Edge-Juice/ and tuck the Attitude under the dash. If my warranty was denied, I can’t be up set about it, it is what it is. But I would at least do as much as possible to hide or remove any obvious clues before hand.



-Ryan

Hmmm Thats dishonest... ... ... Isnt it? But then again I carry the allen wrench in my truck so I can pull mine off even on the side of the road... .

 

[Fararms]

GFrance, While I agree that DC has plenty of $ if involved in a court case, The IAFF does take care of it's members... if you are wronged, they will back you. Just remember, most cases never make it to court, they are settled long before. Also, What would DC stand to gain by fighting a potentially public (if the attorney is doing his job) case with a union firefighter with the UAW employees watching?

 

[JFaulkner]

Thats why I'm not adding any boxes to my 05.

I see phrases like this all the time on here



If you mod your truck with 200 miles on it, you void your warranty and pay out of your own pocket. Likewise if you mod it with 200,000 mi you still pay for it yourself. So mod away and have fun doing it. "Pay to play" comes to mind. I think my '05 warranty lasted until I got it home.

 

[firemanram]

Purchase your next new truck from a mod*friendly dealer. Although my truck has a few extras, my dealer really does not mind.



Greg

I did ask the service center before I installed and they said it would be ok. I have had several other warranty items fixed or replaced with no problems until now. I guess it's because the cost of the CP3, they said it would cost me $3000 plus labor!! :--)

 

[BILLUA]

Fireman, you learned a valuble lesson... Now, you can replace the CP3 yourself for about 1/3 less. Also, if I need to do this, I will go with one of the new modded ones :-laf

 

[Dodge-Tech]

This is exactly what is happening now. And this is why I choose to no longer work for a Dealer. DC is calling all the shots when it comes to replacing anything of substantial price. Usually, the dealer's hands are tied, as he is only the middle man. Even when the tech tries to order an obviously failed part, he finds out the part is on "restriction". He then has to waste time calling DC, and jumping through hoops for any hope of getting the part ordered. The restricted part can only be ordered by the restricted part hotline, not the dealer's parts dept. The hotline tech will ask for readings from the DRB3, clues from under the hood, and any signs of tampering. If the dealer's tech is honest, and wants to fix the truck, he has to answer every question correctly to what the hotline wants to hear. If the hotline suspects any modifications to the engine, the zone rep is called in for an inspection, and the warranty is then voided. It used to be only a few Cummins part were on restriction(vp44's for example). Now almost everything attatched to our beloved engine can only be authorized for replacement by DC. This really stinks , and it's only going to get worse, hence my career change.

 

[Bob4x4]

I did ask the service center before I installed and they said it would be ok. I have had several other warranty items fixed or replaced with no problems until now. I guess it's because the cost of the CP3, they said it would cost me $3000 plus labor!! :--)

How much did the Banks goodies cost :--)



Bob

 

[TCDiesel]

He is my argument, I am Now considering Purchasing Two New truck for My construction Company. Every dealer in the Country give Me the #$% look when I ask them to Purchase WITHOUT POWER-TRAIN WARRANTY,in other words remove the warranty charge form the Cost,or ONLY 12,000 MILE WARRANTY. No the statement most state require 3yr/36,000 won"t work,They require Vehicle warranties and Emission's, Not Power-train. Now DC,GM,and Ford have change it to a Numbers Games (charge x vehicles -cost = profits) Now throw in the equation warranty deny = what ,That right PROFITS. Now they rob you of the Principles of Choice and your money, Fireman is a perfect example,They did NO investigation, on a Known problem, Just the appearance was enough for them to rob the owner. Whats next:the tear in you seat must have been cause by the screwdriver in your Door Panel Pocket,,It tantamount to a thief,DC has practice this from Tuner,loaders, TST,Edge,Banks,QUAD, to oversize tires. I have Been a Dodge customer for over 10 years,Now when Purchasing I look at the Cost Mostly. (I like the cummins) all DC has done is hurt all the Dealers By putting them under such tyrannical conditions, Only cost is important when Buying DC Products.

Firemanram you can contact Me, I will try to Help.

 

[MMotschman]

Went to dealer to have a leak fixed. Dealer called and said the CP3 was leaking and he is going to order one. Picked truck up and service manager said he would call when it came in. Two days later he said he had bad news. He then told me the warranty was cancelled by the dist. manager. I then asked why he cancelled it and he said the dist. manager called him (service manager) and asked if I had a box on my truck, they said yes and he said my warranty on motor & drive train is now CANCELLED!! The dealer didn't test anything not even the lift pump! I bought the ext. warrany and the truck only has 29,000 miles. What can I do.

I would go to the dealer with a copy of the moss act and request the dispute process. Law says they must have it. If they don't then write a letter to the better business bureau. By the way the law also says if you do have to go to court and you win then they are responsible for the legal fees plus any lost fees on your part.



here's a good site that describes your rights and what to do if warranty is denied.

Oo. http://www.enjoythedrive.com/content/?ID=8124



Not to incite any flames but I don't believe that just because you add a box/exhaust/tires etc that it relieves the dealer of providing warranty service. Canceling a warranty for a box without any proof is illegal. At best they can void coverage on certain parts that are affected by torque for example since this is what the box increases. The law also covers "pattern failures" that it seems the CP3 fails on several stock trucks so you might get coverage under that provision. When I take my truck in for service I bring a cop of the Mag-Moss Act 1975 with me and inform the dealer of my rights if they try to deny coverage on a part I feel is unrelated to the modifications to my truck. I have yet to be denied warranty work on a legitimate claim. Take it for what it's worth.

 

[Spooled-up]

remove the warranty charge form the Cost,or ONLY 12,000 MILE WARRANTY

Now that's an interesting argument. That must be pretty funny watching them scratch their heads over that one. The money you save would probably pay for all the warranty work you'd do and then some anyway. Makes you wonder how much we get overcharged for our precious warranties.

 

[Vaughn MacKenzie]

A warranty is worth a few dollars. If they're gonna cancel you anyway why not ask them to deduct it off the cost of a new truck. It oughta be enough to pay for a CP3 or half a new engine.

 

[hammersley]

How can DC NOT be CONSISTENT on these BOXES???

and upgrades. For example I know of several dealers - 5 Star ones (or who isn't one of these) that sell boxes - injectors etc ----it would seem to me that DC would PROHIBIT that!!!!! Then again - I'll bet those dealers are mod friendly - at the expense of DC... ... . I mean you would think the Bean Counters at DC would send out fake guys to see if the dealer would install these items... and then JUMP all over them.....