Warrany Cancelled

[Tryingit]

I like how everyone starts throwing around the words you have to "pay to play". But that does not seem to be the issue that is occuring. It seems that that DC uses any excuse to cancel a warranty. The law requires that they investigate and justify the cancel warranty. This is an issue of big compainies saying screw you take us to court. Knowing darn well that the average person backs down.

Thank the god the law requires the police to investigate a crime and provide proof before they arrest someone. If the Police were like DC they would just lock you and say prove you didn't do the crime. Everyone here should be on the side of the joe that just got s%*&^. If the story was about how a DC tech came down went over the truck with a fine tooth comb and declared that the mod caused the problem. Then oh well "Pay to Play". But some guy sitting in an office God Knows where made the decision over the phone without any apparent proof and a bunch of you yell, like parrots I might add you have to "Pay to Play". I hope they (DC) find out some of you guys have seat covers when your lift pump fails so they can deny your warranty that you paid for. I'll be the first to yell you have to "Pay to Play". #@$%!

 

[nps]

I like how everyone signs an acknowledgement that their performance box may cause them warranty problems (I know I had to sign one for my EZ) and then jump up and down :{ when they have warranty problems.



Better yet - they don't even remove the box before dropping it off, and then :{ when they have warranty problems. #@$%!

 

[smd]

It takes me less than five minutes to un-hook the Edge-Juice/ and tuck the Attitude under the dash. But I would at least do as much as possible to hide or remove any obvious clues before hand.



-Ryan

With that in mind, wouldn`t the computer at the dealership be able to recall past engine settings from the trucks system? Stock vs. mod. setting.

 

[Bob4x4]

This case is very simple... ..... the banks speed loader is not emmision compliant in any of the 50 states . You tampered with the emmisions you are lucky they didn't have the smog police impound your truck :-laf :-laf Go to court and explain to the Judge that you are a law breaker but need some warranty help



Bob

 

[TCDiesel]

Check the Laws again BOB4x4,How many Engine Performance Manufacturer in CA. Why do they Not Manufacturer their Products in CA. can"t Be no vehicles. It"s the laws in CA for Products Manufacturer in CA,OK BOB4X4 why Did DC Back in 2003 not put cats on every Dodge Cummins made, That"s Right it was not required in all 50 States.

 

[ohnoitsyu]

Check the Laws again BOB4x4,How many Engine Performance Manufacturer in CA. Why do they Not Manufacturer their Products in CA. can"t Be no vehicles. It"s the laws in CA for Products Manufacturer in CA,OK BOB4X4 why Did DC Back in 2003 not put cats on every Dodge Cummins made, That"s Right it was not required in all 50 States.

Please explain that in English. What are you trying to say?

 

[BBridgeman]

Fireman: like a couple of guys said, look at the Arbitration process in your owner manual. Stay kool calm and collected state the facts, ma'am, just the facts, and hope for the best. DC is maybe the absolute worst at trying to get out of warranty.



I can't say how I know this, but trust me, of all the manu they are maybe just the worst.



I would also call the box customer support, and get them behind you. Certainly, you ain't the first to have this problem. I also DO NOT agree with the pay to play attitude described in some threads.



(Of course, the box people might screw you too. ) (They all lie cheat and steal, so far as I am concerned, to get our money)



If your box cannot be proven to have damaged the part, they gotta pay... . theoretically. Getting there could be a challenge.



I had a dealer did not want to honor a "second clock spring repair" under Fed recall... but, once a recall always a recall".



Keep in mind, the dealer has very little incentive to "help you get it for free". Most do not make a dime on the parts, manu only gives them their cost, or requires part for part trade. I have seen upwards of 75% markup on retail / dealer cost. "Diagnostic time" is either not paid at all, or is severely limited.



The svc manager, svc writer, parts mgr, parts counter help, are nearly all on a commision over hourly wage, they do not see any large money from warranty.



You are gonna have to pay one way or another to get truck fixed now, they are holding you hostage. I have seen arbitrators reimburse a customer for "out of dealer repairs", after being turned down by dealer for warranty.



Good luck, it "sux", but what are you willing to do about it. ?



I had bad ball joints on a Ford truck, at 50K. Out of warranty, but I wrote to customer service, and simply asked if they thought it was . normal for the original equipment tires to last longer than the ball joints. I received 100% back. I had a new class "A" motor home on a Ford F53 chais, I had to put Bilsteins on it to contral roof sway, Ford reimbursed 75%.



Good luck brother, fight for it, even if it takes some time.

 

[firemanram]

fireman, no flaming intended but when you put the box on your truck did you expect the dealer to cover the drivetrain under warranty?

You sound surprised and confused.

Yes ,I'm surprised since they said it was ok to install the Banks system. It has never been an issue with the other less expensive warrantied items! If they ran tests on the truck and found that the LP caused it then do you still think they have the right to cancel the whole warrany? They said that the warrany can be cancelled for any after market product! Their are a lot of us that put after market items on their truck from gages, air fresheners, fuel tanks, backup lights etc... . I posted this thread for advise & some good info. Thanks for the ones who have helped like TWEST. Some of you guys sound like the warrany people that I have talked to already.

 

[Bob4x4]

Check the Laws again BOB4x4,How many Engine Performance Manufacturer in CA. Why do they Not Manufacturer their Products in CA. can"t Be no vehicles. It"s the laws in CA for Products Manufacturer in CA,OK BOB4X4 why Did DC Back in 2003 not put cats on every Dodge Cummins made, That"s Right it was not required in all 50 States.

I am not sure what you are trying to say but I think that YOUR BANKS say the speed loader is not emmisions legal... ... ... ... ... . off road only. :-laf



Bob

 

[TCDiesel]

I am not sure what you are trying to say but I think that YOUR BANKS say the speed loader is not emmisions legal... ... ... ... ... . off road only. :-laf



Bob

Only in CA. I wish that some members would PM the thread start their Phone Number and get all the facts,and see how devastating this can be... Look at the aggression on the REP/DC part... the the whole Power-train. From a pump leak.

In most cases that I has handle the Owner even agree They would pay for the inspection and repair if it was found that the aftermarket product cause the Defect/Problem, DC, Ford ,GM never agreed, they are always force to perform repairs. Yes I will agree at times some aftermarket products have cause untitled warranty claims, this is just not the case in this instance. Yes I have talk to Firemanram by Phone,although I only have his side of the account I believe Him. .

It Must be getting late I have edit this post fourtimes

 

[Mark_Kendrick]

I think they suck for not trying to fix it... but I think I'd just call industrial injection and get a HRCP3 and be done with it.



Go through the arbitration process after the fact.



I feel for you FWIW.



Later,

Mark

 

[DPKetchum]

"They"don't want to open a Pandoras box. Fix one and it rolls from there.

 

[BHolm]

I couldn't disagree with you more BHolm. The magnuson-moss act is in place to protect consumers against dealers/manufacturers from voiding your warranty simply because you modded, which is exactly why this happened. The burden is on them to prove conclusively that all the added power from the mod caused the failure. Not simply because of the mod. If that were the case then my drive train warranty should be void because I tinted my windows.

I'm not sure how you equate tinted windows and power enhancers Mag-Moss was NOT intended to allow owners to seriously increase the power of their engines without consequences. That is an absurd premis, best of luck with it

 

[ECappleman]

I'm not sure how you equate tinted windows and power enhancers Mag-Moss was NOT intended to allow owners to seriously increase the power of their engines without consequences. That is an absurd premis, best of luck with it

I guess your a Supreme Court Justice?

I think they should cancel your warranty because of the larger tires and that you drilled a hole in your exaust manifold.



And what about that engine brake? Too much back preasure.

 

[TConnolly]

My dealer informed me at my last warranty visit, that the 7/70 power train coverage would be canceled by DC for changing the tires to any size not listed as an oem option.

 

[MMotschman]

:-{} I thnk everyone is missing the point here. This isn't about getting free service when you caused the problem. It's about consumer rights. the Mag-Moss act is about allowing you to repair/use third party parts or even modify it how you see fit without fear of lossing your entire warrenty simply due to a modification. what it says is that they may void the warrenty on parts you have modified but not on parts that are unaffected by the extra power. Oo.





The point of the window comment was to say that a modification should not cancel a warranty and anyone saying that it can be is analogous to saying you can cancel a warranty for tinted windows. This whole thread started because a dealer told firemanram that his entire warranty was canceled due to the modifications. The question here is not "should DC replace the pump?" well maybe it is partly but that's not the point. The point is that the dealer cannot under law cancel an entire warranty simply for modifications made. They can cancel warranty coverage on a particular part but you cannot "blanket cancel" warranties.

As for the pump even if you put extra stress on the pump/tires/axles if it didn't exceed the design limitations then you can't in any enginneering sense deny coverage for the part. Now it is important to note that just because yield stength is not exceeded is not to say that you have not exceeded fatigue limitations. If you really want to know for yourself before you go to the dealer whether you have exceeded limits then run the equations for the analysis.

 

[DieselFiend]

I second that one.

 

[RustyJC]

:-{} I thnk everyone is missing the point here. This isn't about getting free service when you caused the problem. It's about consumer rights. the Mag-Moss act is about allowing you to repair/use third party parts or even modify it how you see fit without fear of lossing your entire warrenty simply due to a modification. what it says is that they may void the warrenty on parts you have modified but not on parts that are unaffected by the extra power. Oo.





The point of the window comment was to say that a modification should not cancel a warranty and anyone saying that it can be is analogous to saying you can cancel a warranty for tinted windows.

I respectfully suggest that you read post #33 again. The Federal Trade Commission guidelines regarding the applicability of the Magnuson-Moss act state specifically:

While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things.



While necessary maintenance or repairs on your AudioMundo Stereo System can be performed by any company, we recommend that you use only authorized AudioMundo dealers. Improper or incorrectly performed maintenance or repair voids this warranty.

Post #33 provides a more comprehensive and contextual cite of the above.



Rusty

 

[MMotschman]

I've read that and I understand however the point still stands that just having a mod does not constitute improper or incorrect repair/maintenace. Even if it does and the burden of proof still rests with the manufactor, then you cannot void an entire warrenty for one part. in the instance of the above example (the radio). If AudioMundo did the entire stereo and warrenties it but I decide to later replace the mids and highs with another companys speakers then low and behold the head dies then audiomundo has to show that the aftermarket speakers i used caused the problem either thru improper impedence matching or some kind of short. This reason is covered in a different section of the mag-moss act



Stated in title 16 Section 700. 10 Section 102 paragraph c

This does not preclude a warrantor from expressly excluding liability for defects or damage caused by such “unauthorized” articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused.



with this clause DC still has to show that the mod caused the problem and can only deny covergae on the parts affected by the mod

 

[Tryingit]

Its no wonder D/C just denies entire warranties, half of their customers will defend them (DC). :-{} Who need a court? All they need is a forum.