Water Pump Recall 17-562: A Solution For Your Water Pump Woes?

[TDRComm]

What is your situation with the ‘13-’18 water pump recall 17-562? Don’t call us, we’ll call you?

Here at the TDR, that is the communication that Geno’s Garage employee Brandon Parks has received from Chrysler/Ram on his 2016 truck. From inspection of his water pump we know it will be one that is to be replaced. The official recall part number for the water pump is C52H T512 AA.

This is the official recall part number water pump.
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A Cummins replacement water pump is offered at $49.95. It started life as part number 5473057. The latest part number is 5521882. However, what good is the low price if it is often on backorder. (Yes, Geno's Garage has them in stock, but stock does occasionally get backordered.)

The Mopar 68414058AA water pump is a reboxed Cummins 5473057.
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We were able to purchase a Mopar 68414058AA. It is a re-boxed Cummins number 5473057. We also did a part search of the Mopar inventory and found over 400 water pumps in stock at distribution centers. Wait, I understand there is now a 68414058AB. We haven’t been able to put our hands on one yet. Likely it is a re-boxed Cummins 5521882.

Let’s review. The good numbers are:

Cummins – 5473057 superseded to 5521882
Mopar – 6814058AA superseded to 6814058AB
Recall number CS2H T512 AA

Got it?

In the meantime, it seems to me that should you want to replace your water pump, you could order the Cummins 5521882 ($49.95 @ Geno’s Garage) or Mopar 68414058AB (price about $180.00) from a Mopar dealer, do the repair and then file for reimbursement. Be advised, as you can see in the photograph below, the parts do look different. All have the bearing “vent” hole at 11 o’clock, but we could not find the weep hole in either the 5473057/5521882 and/or 6814058AA/AB.

The bottom recall water pump CS2H T512 AA is the only one with a weep hole.
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By the way, the Cummins and Mopar parts were made in Italy. The official recall part number (T512 AA) is made by “Concentric” the folks who originally made the faulty water pump. However, before we bash Concentric, think of how many B-Series water pumps they have made since 1982. Sometimes mistakes happen. Our guess is that Concentric has some “skin” in this recall.

Cummins and Mopar water pumps are made in Italy.


The official recall water pump is made by Concentric.

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There you go, a proactive way to take action. Replace the water pump and file a claim for reimbursement. Kind of like the Disney World express pass, right? Otherwise, don’t expect to cut-in-line and be first. Recalls do take time.

 

[muchsnow]

Here's a good one:
My 2014 3500 has always had the purple (OAT) antifreeze (virgin out of the bottle is on the right).
I have always kept a bottle of it around since the first winter that the factory fill was low and lit the low coolant level. (p/n 68163848ab).
I even marked the overflow as OAT Purple so I didn't accidentally service it with anything else.
Move forward to having the water-pump recently changed on recall, next morning had a low coolant light and I topped it off with a half gallon OAT cuz apparently wasn't bled out very well.
Move forward again by a couple of weeks and I check the coolant level and notice the overflow color looks odd, so I pull a sample out of it and it appears to be Pink (HOAT) as indicated in the left bottle.
I took both to the service department and asked the advisors present what the difference was between the two bottles of coolant were and they stated "color".
I told them I was concerned my 3500 was serviced with the incorrect coolant on the recall, so they offered to take the bottles back to their diesel "guy" and brought them back and said "he" said that the color changes with age and they were the same.
Sorry folks, I don't believe this..... nothing has been done to this truck to allow this coolant to have aged to "pink" in the last coupla years.
Who the hell do I go to about this since this dealer is not interested in the implication they contaminated my cooling system?
I didn't argue with them. I just said Okay, and left.
OBTW this dealer does not have a good history with this truck, and has previously caused more wear and tear on my truck than I have...

Who do I call? I'm in the Salt Lake City Utah area......

When the little voice goes off, usually something's wrong, saved me many a time in the aviation background...