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Who else has had problems with their South Bend Clutch?
- Thread starter RobG
- Start Date
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Bob Wagner
TDR MEMBER
Wow
Won't Peter rectify the problem?
I was under the impression that SBC was the DTT of the manuel transmission group.
Oh well...
Won't Peter rectify the problem?
I was under the impression that SBC was the DTT of the manuel transmission group.
Oh well...
Rob, why are you reacting in this fassion? I told you what I would do and you are not letting me live up to my end of the bargen. When you called on Friday I was leaving to the Muncie Show. Woody my partner told me that you had called and were concerned about labor. He was not informed of the issue and told you that you should deal with me directly. Then you hung up on him!!!!!!!!!! That is not how you treat people. If you recall, I told you when the job was done that I would send a call tag for the clutch that was giving the problem and once we inspected the clutch we could make a better determination. You even showed the pictures to a few other people and they told you that they felt it looked like an installation problem and let me know that, but as I told them and you it is hard to tell by the pictures it still could be the clutch. Do you think as a business man that I should just go ahead and pay it all without inspection? If I did that everyday I would be out of business!!!!! I think that I sould have the right to AT LEAST look at my clutch before I pay for everything. WOULDN"T YOU!!!!!!!! First thing I did when you called was send you another clutch at no charge. Then told you I would send a calltag for the old one to inspect. If the clutch had a problem I would take care of the labor. WHAT MORE CAN I DO.
Rob, do you like having problems or do you want to take care of the problem?
I can tell you one thing this is not how you should go about it!!!
Rob, do you like having problems or do you want to take care of the problem?
I can tell you one thing this is not how you should go about it!!!
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Peter:
I have sent you two emails about the issue and not received a single reply from you about it. This is not the first time I have sent you emails about this issue and not received replies.
I was not told about you going to a show, only that you had left for the day. At that point, I was already frustrated, since I had emailed you the day before asking what to do about the labor and gotten no response. I said, "fine" and hung up.
So, imagine how it looks to me when suddenly I'm getting no response when it comes time to deal with the labor bill. I have the shop telling me that it is a product defect, which I am more and more inclined to believe. Right now I'm out $2250 for this clutch, and I'm a bit miffed over the idea of having to stomach two complete labor fees.
There have been far too many times that I have dealt with people and companies and been told one thing, while the exact opposite was done, or that nobody else knew what was going on.
Tell me, what happens when I send this clutch back to you and you decide that it's the shop's fault? Then I AM out another $650 AND I have no evidence to the contrary. I'm afraid my days of taking somebody at their word are long gone. I've been screwed too many times.
Yes, some people have said that it looked like an installation problem. BUT, every one of them were <I>assuming</I> that the clutch was in fact good to begin with. There is also a good chance that it wasn't. At this point, I would consider it to be up to you to handle the labor, make the determination, and then go after the shop if you felt they were the cause of the problem. I would have been willing to assist in any way.
I made this post to AVOID pointing any fingers and to AVOID making anybody look bad. I chose my words very carefully. I was trying to collecting information in the event things got nasty. Well guess what? You've just chosen to make it nasty.
I was attepting to wait until this was resolved, and I was prepared to make a post praising you and your product. Now what am I to do? Instead, you attack me online in an attempt to smear me. You could have even contacted me privately first. But you didn't. You have yet to contact me privately about this issue, after I've sent you two emails about it. Thank you for your consideration.
Rob
I have sent you two emails about the issue and not received a single reply from you about it. This is not the first time I have sent you emails about this issue and not received replies.
I was not told about you going to a show, only that you had left for the day. At that point, I was already frustrated, since I had emailed you the day before asking what to do about the labor and gotten no response. I said, "fine" and hung up.
So, imagine how it looks to me when suddenly I'm getting no response when it comes time to deal with the labor bill. I have the shop telling me that it is a product defect, which I am more and more inclined to believe. Right now I'm out $2250 for this clutch, and I'm a bit miffed over the idea of having to stomach two complete labor fees.
There have been far too many times that I have dealt with people and companies and been told one thing, while the exact opposite was done, or that nobody else knew what was going on.
Tell me, what happens when I send this clutch back to you and you decide that it's the shop's fault? Then I AM out another $650 AND I have no evidence to the contrary. I'm afraid my days of taking somebody at their word are long gone. I've been screwed too many times.
Yes, some people have said that it looked like an installation problem. BUT, every one of them were <I>assuming</I> that the clutch was in fact good to begin with. There is also a good chance that it wasn't. At this point, I would consider it to be up to you to handle the labor, make the determination, and then go after the shop if you felt they were the cause of the problem. I would have been willing to assist in any way.
I made this post to AVOID pointing any fingers and to AVOID making anybody look bad. I chose my words very carefully. I was trying to collecting information in the event things got nasty. Well guess what? You've just chosen to make it nasty.
I was attepting to wait until this was resolved, and I was prepared to make a post praising you and your product. Now what am I to do? Instead, you attack me online in an attempt to smear me. You could have even contacted me privately first. But you didn't. You have yet to contact me privately about this issue, after I've sent you two emails about it. Thank you for your consideration.
Rob
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RobG - Email
Email is not always as trustworthy as one might think. Several times they can be "lost" in cyberspace, or lost on the end users server by the email service, or your own email service not delivering it properly.
So don't think someone is ignoring you, when in fact they never got it to begin with.
You would be amazed at the amount of email that "never goes through".
Just something to think bout.
Email is not always as trustworthy as one might think. Several times they can be "lost" in cyberspace, or lost on the end users server by the email service, or your own email service not delivering it properly.
So don't think someone is ignoring you, when in fact they never got it to begin with.
You would be amazed at the amount of email that "never goes through".
Just something to think bout.
OK, TIMEOUT!
RobG and Peter,
I know how frustrating things like this can get. Problems happen in all lines of work and products. I have a South Bend clutch, and it has worked flawlessly.
This type of posting will do nothing for either you or Peter.
May I make a suggestion? Give each other a call, talk respectfully and courtiously to each other, and I bet this will be worked out without any more hard feelings.
Come on guys, give it a try.
RobG and Peter,
I know how frustrating things like this can get. Problems happen in all lines of work and products. I have a South Bend clutch, and it has worked flawlessly.
This type of posting will do nothing for either you or Peter.
May I make a suggestion? Give each other a call, talk respectfully and courtiously to each other, and I bet this will be worked out without any more hard feelings.
Come on guys, give it a try.
RobG, Peter,
I hope you'll take this in the spirit in which it is intended. Yes, I know I'm not the one affected so my sticking my nose in may not be appreciated. However I kinda think Big Bob has a point.
You both have a vested interest in making this work. Rob, you just want satisfaction and a working clutch, and Peter wants to give it a try and see if he can retain his rep as a quality supplier. Thats all obvious I would say.
How bout this... I hear the US has a "3 strikes your out" policy. Heck that applies to axe murderers too from what I can tell. You sent 2 emails. Call that 2 strikes if you like.
What the heck give SB another shot at it. Take a breath, make or arrange a call and see were it takes ya. My gut says Peter was "hot" cause he was under the impression he would go with it on his return and you got "hot" when he wasn't there when you called. Unless you want to just scrap, you got nothing to loose trying once more.
I think we've ALL been burned more than once so frustration is understandable, on both sides.
For what its worth, and with good intentions I really hope you can get this straight.
Sincere Regards, Bush'
I hope you'll take this in the spirit in which it is intended. Yes, I know I'm not the one affected so my sticking my nose in may not be appreciated. However I kinda think Big Bob has a point.
You both have a vested interest in making this work. Rob, you just want satisfaction and a working clutch, and Peter wants to give it a try and see if he can retain his rep as a quality supplier. Thats all obvious I would say.
How bout this... I hear the US has a "3 strikes your out" policy. Heck that applies to axe murderers too from what I can tell. You sent 2 emails. Call that 2 strikes if you like.
What the heck give SB another shot at it. Take a breath, make or arrange a call and see were it takes ya. My gut says Peter was "hot" cause he was under the impression he would go with it on his return and you got "hot" when he wasn't there when you called. Unless you want to just scrap, you got nothing to loose trying once more.
I think we've ALL been burned more than once so frustration is understandable, on both sides.
For what its worth, and with good intentions I really hope you can get this straight.
Sincere Regards, Bush'
Well put guys!!!!! Rob, give me a call on Thursday I will be in all day. 1-800-988-4345
After thinking about this whole mess since last night, I've concluded that the best move at this point is to simply let the old one (defective or not) go back to Peter. I'm at his mercy, since he sent me a new one in good faith. At the very least I owe it to him to return this one.
Beyond that, I've accepted the fact that yet again I have gotten screwed by this stupid POS truck. Have I mentioned that nearly EVERY product I have bought for this thing has had a problem in one way or another? That includes the Rancho shocks, my original Edge EZ, the SPA guages, the Psychotty, the DD 4" exhaust, the US Gear exhaust brake, the Rickson 19. 5" wheels, the airbags, and lots more. I won't go into detail because it's too depressing.
I should never have bought this truck. I would very much like to be rid of it, but I probably can't sell it for what I owe, and I have about $14k in mods (including the $2250 clutch job), so de-modding is probably not an option anyway.
I hate this f-----g truck.
Rob
Beyond that, I've accepted the fact that yet again I have gotten screwed by this stupid POS truck. Have I mentioned that nearly EVERY product I have bought for this thing has had a problem in one way or another? That includes the Rancho shocks, my original Edge EZ, the SPA guages, the Psychotty, the DD 4" exhaust, the US Gear exhaust brake, the Rickson 19. 5" wheels, the airbags, and lots more. I won't go into detail because it's too depressing.
I should never have bought this truck. I would very much like to be rid of it, but I probably can't sell it for what I owe, and I have about $14k in mods (including the $2250 clutch job), so de-modding is probably not an option anyway.
I hate this f-----g truck.
Rob
If its that bad of a truck sell it !!!! I have a friend who used to pout and say he was going to commit suicide, I told him just do it and get it over with. Well he is still around today and we are still friends. Maybe its not the truck, it has no say in what it gets and who it comes from. Lifes too short.
Please don't think that I'm picking on anyone here. I'm just making an observation.
Any vehicle that gets modified from stock, ends up being a potential problem for the vehicle owner. These problems tend to be magnified, if the vehicle owner has little or no mechanical experience, since he's forced to rely on others to do the work. Time is money and most mechanics will not put the extra time and care into a vehicle, that a carefull and mechanically inclined, do-it-yourself vehicle owner would.
Most service garages will not install parts that are brought to them by the vehicle owner. There are probably a bunch of reason for this, but one reason is warrantee issues. If a garage agrees to install your parts, they usually tell you that they can't stand behind the product and you're on your own. This leaves the vehicle owner at their mercy, in a sense, because the mechanic may feel that he can afford to be careless on the job.
Most parts manufacturers do not offer labor warrantee on their products. If they do, it's usually written on the package and the purchaser has to jump though hoops to get reimbursed. Most manufactures require inspection of defective parts before they will replace or reimburse for the part. Usually the end user doesn't experience this, since they take the part back to the store and exchange for another one, but the parts store sometimes ends up eating the cost of a part unless they have made an agreement with the end user.
Maybe some professional parts guys and mechanics would like to add to what I've explained here.
If a person has a lot of difficulties, I tend to believe that they don't understand the mechanical aspects of their vehicle and they should keep their vehicles stock. If the stock vehicle doesn't do what they want it to do, then they should buy something that does.
Doc
Any vehicle that gets modified from stock, ends up being a potential problem for the vehicle owner. These problems tend to be magnified, if the vehicle owner has little or no mechanical experience, since he's forced to rely on others to do the work. Time is money and most mechanics will not put the extra time and care into a vehicle, that a carefull and mechanically inclined, do-it-yourself vehicle owner would.
Most service garages will not install parts that are brought to them by the vehicle owner. There are probably a bunch of reason for this, but one reason is warrantee issues. If a garage agrees to install your parts, they usually tell you that they can't stand behind the product and you're on your own. This leaves the vehicle owner at their mercy, in a sense, because the mechanic may feel that he can afford to be careless on the job.
Most parts manufacturers do not offer labor warrantee on their products. If they do, it's usually written on the package and the purchaser has to jump though hoops to get reimbursed. Most manufactures require inspection of defective parts before they will replace or reimburse for the part. Usually the end user doesn't experience this, since they take the part back to the store and exchange for another one, but the parts store sometimes ends up eating the cost of a part unless they have made an agreement with the end user.
Maybe some professional parts guys and mechanics would like to add to what I've explained here.
If a person has a lot of difficulties, I tend to believe that they don't understand the mechanical aspects of their vehicle and they should keep their vehicles stock. If the stock vehicle doesn't do what they want it to do, then they should buy something that does.
Doc
sell it. You can get a ford or a chevy. Then we will be reading your post "Why did i trade my truck" The grass is always greener on the other side. I have to thank south bend... i havent gotten my clutch yet, but it will be a southbend! Im impressed that they sent you a new clutch without any kinda of money... only your word. That means a lot. Even if it is a problem with the clutch... the way they treat people is worth giving them a shot. Again sorry about your truck... . my parents are going to be selling a 99 grande prix. They traded for a Jeep. Since in the words of my father, and his father... . Dodge makes the only real trucks!!! good luck
RobG:
It looks like you have quite a few Bomb's on your truck... ..... THINGS ARE GOING TO BREAK!
Repeat after me: I am my own warranty station
I need a new clutch and I am leaning toward the SBC unit.
Question for SBC:
I have installed two clutches in my life and I am currious why there is problems installing clutches? I have not had any problems with my "two" instalations. I am thinking about doing the install for my Cummins myself... what problems should I look for. Is allignment so critical that I need a dial indicator?
It looks like you have quite a few Bomb's on your truck... ..... THINGS ARE GOING TO BREAK!
Repeat after me: I am my own warranty station
I need a new clutch and I am leaning toward the SBC unit.
Question for SBC:
I have installed two clutches in my life and I am currious why there is problems installing clutches? I have not had any problems with my "two" instalations. I am thinking about doing the install for my Cummins myself... what problems should I look for. Is allignment so critical that I need a dial indicator?
Bob Wagner
TDR MEMBER
I would suggest
A vacation to beautiful British Columbia CANADA
Take that truck to Piers and put your troubles to bed.
They say that bad things happen in 3's well here is the
exception to the rule.
Really give Piers a call 1-604-853-9396
A vacation to beautiful British Columbia CANADA
Take that truck to Piers and put your troubles to bed.
They say that bad things happen in 3's well here is the
exception to the rule.
Really give Piers a call 1-604-853-9396
Frank,
You're right. It's not rocket science to install a clutch. It is, however, important to take your time. There are no special gadgets or gauges that are needed to install our clutch. We do however provide an alignment tool for centering the clutch disk. Unfortunately, garages can be pushed for time and that is obviously out of our hands especially "as stated above". When you furnish your own parts it takes away from them being cautious because they are no longer responsible.
Peter
You're right. It's not rocket science to install a clutch. It is, however, important to take your time. There are no special gadgets or gauges that are needed to install our clutch. We do however provide an alignment tool for centering the clutch disk. Unfortunately, garages can be pushed for time and that is obviously out of our hands especially "as stated above". When you furnish your own parts it takes away from them being cautious because they are no longer responsible.
Peter
This will be my last post on this topic. Heck, if I could delete this entire thread, I would, but that apparently is no longer allowed with this new forum software.
There is a saying many have heard: You can either be part of the problem, or part of the solution. Well, many thanks to those on here who have decided to be part of the problem. Rather than read and try to understand my post and my frustrations, you get all preachy.
This is not my first modified vehicle. I have a 500+ hp Camaro Z28 that I did _ALL_ of the work on myself, with the exception of welding on the subframe connectors. It is a perfectly reliable car.
This truck is perfectly reliable too. Yes, modifying it killed the stock clutch. I was aware of that when I started. However, the entire point of my last post is that I have had problems with nearly ever aftermarket PART that I have purchased for this truck. Then, what I didn't say, was that I've also had nothing but trouble with the truck in regards to fuel mileage. It gets absolute crap for mileage. When stock, it dynoed 30 hp lower than any other ETH dynoed at the shop I went to. It has felt like a dog since I got it. Even today, with all the mods, I only see 30 psi of boost, when it should be more like 36-40.
I will not waste my time or my energy posting to this forum anymore. I do not appreciate the unkind remarks and I have better things to do than deal with them. Everybody automatically assumes that I'm an idiot and have no idea what I'm doing.
At this point, I can say that I wish I had not just renewed my TDR membership.
Rob
There is a saying many have heard: You can either be part of the problem, or part of the solution. Well, many thanks to those on here who have decided to be part of the problem. Rather than read and try to understand my post and my frustrations, you get all preachy.
This is not my first modified vehicle. I have a 500+ hp Camaro Z28 that I did _ALL_ of the work on myself, with the exception of welding on the subframe connectors. It is a perfectly reliable car.
This truck is perfectly reliable too. Yes, modifying it killed the stock clutch. I was aware of that when I started. However, the entire point of my last post is that I have had problems with nearly ever aftermarket PART that I have purchased for this truck. Then, what I didn't say, was that I've also had nothing but trouble with the truck in regards to fuel mileage. It gets absolute crap for mileage. When stock, it dynoed 30 hp lower than any other ETH dynoed at the shop I went to. It has felt like a dog since I got it. Even today, with all the mods, I only see 30 psi of boost, when it should be more like 36-40.
I will not waste my time or my energy posting to this forum anymore. I do not appreciate the unkind remarks and I have better things to do than deal with them. Everybody automatically assumes that I'm an idiot and have no idea what I'm doing.
At this point, I can say that I wish I had not just renewed my TDR membership.
Rob
Rob G,
I love you man!
Glad to see someone else who has nothing but bad luck.
SPA guage, for the money, should be no problems I would think.
One of many.
I can buy top of line, spend boo-coo bucks, and it will be broke right out of the box, or the wrong one or something stupid,because it was built on Friday.
I love you man!
Glad to see someone else who has nothing but bad luck.
SPA guage, for the money, should be no problems I would think.
One of many.
I can buy top of line, spend boo-coo bucks, and it will be broke right out of the box, or the wrong one or something stupid,because it was built on Friday.
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Issue 128 – Digital Version
Digital Magazines
FREE!
TDR Test Drive - Digital Edition
Renew
Subscribe
Gift Subscriptions
Back Issues
Subscription Status
Address Change Form
Buyer's Guides
Ram Diagnostic Trouble Codes
The Perfect Collection
The Perfect Collection Vol. II
TSB Updates
Dodge/Cummins Historical Overview
Cameron Collection
What Makes Us Tick?
Product Showcase
Advertising
