World Class service from BD

[GWS]

This winter, my VA box started to act up intermittently after 10 months of service.
I called BD and Vic offerred to replace it, no questions asked. The new box is better sealed, using rubber instead of cork. Makes my truck go like snot, and brings out the best in the 275's and PE. My hat is off to
BD for excellent customer service and product support.

 

[John]

GWS, Piers went the extra mile (and then some) to replace my old style (defective when damp) Plug-N-Play (i. e. , VA CPC). I've always had EXTREMELY GOOD customer service from every BD EMPLOYEE (sorry Brian you need work in this department... try learning this from Piers... you will find a judgement call favoring the customer will pay off big time for your company).

I know one thing, if I owned a company I would do anything to keep an employee like Piers happy ! They don't come any better!

[This message has been edited by John (edited 03-01-2001). ]

 

[John_P]

John:

I SECOND THAT!!!

Piers Harry is the BEST and we are all
lucky to have him as part of this
organization!!

-----------
John_P

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Red '96 4x4 2500 Auto 3. 54, TST #5, Major Pump Mods(By "Scheid Diesel") 370 Diamond B Injectors, Gov. Spring kit, AFC Spring kit, Banks Exhaust, Prime Loc, Cummins Chrome Kit,Psychotty Air Filter, Pro-Torque Converter, BD Valve Body, BD Pressure Loc, Isspro Gauges, Sendel 16" Alum Wheels w/ 33" BFGs

 

[HEMI®Dart]

I agree 100%. Top notch service & tech support from BD Power. I bought an ATS Exhaust Pulse manifold during their group purchase. Piers took the manifold home with him for the weekend and drilled & tapped it for my pyrometer. NO extra Charge!

 

[John]

Hemi, that's just the kind of thing I'm talking about... customer service provided just like a helpful close friend would. All #ad


Piers attended the last NW BOMBer get together and while there worked on three different 12v Rams, optimizing their P pumps... for free. I would have figured that a special guest such as Piers would just kick back and enjoy the day and the people (which BTW he also did).

[This message has been edited by John (edited 03-02-2001). ]

 

[My 6 Eats V8's Old File]

I gotta say Piers is top shelf #ad

 

[KGoode]

I would have never got as far as I have on my truck without the help of Piers.
BD-Powers warranty department is second to none. Hats off to both.

 

[Bigsaint]

I also agree. I have alot of BD "gear" on my truck (thanks again to Chris T. and Mike at Auto Wurks Diesel !)and the products that they sell are top notch.

Scott W.

White 2001. 5 3500 ETH/DEE 4X4 Quad cab SLT,tow package and camper prep,Husky liners front and rear,DiPricol pyro,boost and oil temp gauges,Edge EZ,Psychotty air,Bully Dog stage III injectors,ATS 3 piece manifold,HX40 turbo,4" BD exhaust,4" BD E-brake,McLeod clutch,Mallory 4150 lift pump,Mag-Hytec rear,Mopar tonneau,Lund bug shield,PM tractor utility back up lights,Penda bed mat and blow by bottle is bye bye !!! I love the smell of diesel in the morning, it reminds me of... . VICTORY !!!
<A HREF="http://albums.photopoint.com/j/AlbumIndex?u=1231655&a=9089608" TARGET=_blank><font color=red>My Truck</font></A>
<A HREF="http://albums.photopoint.com/j/AlbumIndex?u=1231655&a=9089604" TARGET=_blank><font color=red>THE SAINTS</font></A>

 

[Dak - BD Power]

GWS and the rest of you, thank-you for your heart felt appreciation, we at BD are proud of your comments and will continue to provide you and all our customers with the utmost of service, keeping in mind that if we can make the customer happy, the rest is gravy. #ad


Now that you've gone and done it I can't get Piers to come down off his high horse (he just walks around with a s@#$ty grin on his face #ad
)

We hope to see some of you at Dealer/Dyno Days in April (Wawa is pretty far away #ad
)

Vic - BD Warranty Dept.

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Real BOMBers never get speeding tickets. . just a lot of warnings!

 

[David Perea]

I live close enough to BD that I have made several trips up to see them. I am running most of the goodies they sell and am completely satisfied with all of them. Brian has a great bunch of guys working for him. As for Piers; what a great guy! He probably has more hours under the hood of my truck than I do! My thanks to Brian and Piers for all your help with my truck. Keep up the great work!

 

[John]

Dave, with all the chrome, polished stainless steel and one-off custom made parts under your hood I would doubt Piers has more time under it but I'll bet it's close. #ad
For those of you that have never had the privilege to see Dave's Ram you absolutely would not believe his engine bay. ABSOLUTELY! #ad
#ad
Awesome doesn't even begin to describe it.

..... as for Piers' sh*t eating grin, well, that's just Piers... he's always up to something. #ad


..... case in point: Rob (Hanson) and I approached Piers at the April 2000 Dyno Days... Rob wanted to know if he had any of the JUST released upgrade replacement boards for his Blue Chip Blue Box (previously purchased from BD)... you're never gonna believe what happened next!... he pulls one right out of his jacket pocket! Heck, even David Copperfield couldn't have done any better. That was the first time a noticed Piers' "patented" grin.

[This message has been edited by John (edited 03-02-2001). ]

 

[rich m]

one more Piers ballot cast in the "goodguy" race. (counts x3 because my kids like him, too)

 

[dcochran]

I concur - Piers was up to snuff when I contacted him from Quartzite with a problem VA box. He directed me to a Yuma, AR BD distributor and they exchanged the box with no questions asked. Thanks, Piers. I have to add a thank you to Bill K. of DTT who pointed me in the right direction after the VA "burped" and caused me great concern 'cause I didn't know what was what at the time.

Altho I've been a TDR member for about 1 1/2 years this is my first post. Learned an awful lot here and look to learning a lot more.

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00 QC 3500SLT+ 4x4 full load with AT and 3. 54 rear. Rhino lining, Bill Kondolays TC/valve body & cooler. US Gear exhaust brake, BD 2low, BD torqloc (used only in autoloc position if necessary) along with a VA box and DDII's to go. Carting a Bigfoot 2500 10. 5 camper or pulling a 28' 5th Golden Falcon with slide (depending upon season/destination).

 

[John]

WELCOME aboard dcochran. #ad