Attention: TDR Forum Junkies I have read many postings about how Cummins have solved problems for TDR members when the DC dealer refused to do so, or was unable to do so. Well, in case anyone wondered, there are also bad Cummins dealers out there. Following is a copy of my most recent communication with the manager (?) of the local Cummins dealer in Fort Myers, Florida.
"As you know, I recently wrote to Cummins about problems I have had purchasing common items at your Fort Myers business location. To give you a little more detail, I have been there twice, a drive of over 2 hours roundtrip from my home. The first time I called ahead to be sure you had a lubricity enhancer that I wanted. I was assured that you had it. I then took an hour off work to make it to your business before closing. When I arrived, you in fact did not have the product and informed me you would order more the following week. I bought a Redline product elsewhere. The second time I went to your business, I did not call ahead, since you are a Cummins service center and I obviously assumed that you would stock such common items as oil, air and fuel filters for my 24V Dodge Ram. In fact, you had none of the three. I took a higher price oil filter that I didn't want and left without the other two. I came home and purchased the air and fuel filters online from Geno's Garage. I really expected more from my Cummins dealer. It would appear to me that you have taken the art of minimizing inventory costs to the point where you are losing customers. "
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Y2K 2500 4X4 LB QC Auto Trans
[This message has been edited by rogerblind (edited 07-24-2000). ]
[This message has been edited by rogerblind (edited 07-24-2000). ]
"As you know, I recently wrote to Cummins about problems I have had purchasing common items at your Fort Myers business location. To give you a little more detail, I have been there twice, a drive of over 2 hours roundtrip from my home. The first time I called ahead to be sure you had a lubricity enhancer that I wanted. I was assured that you had it. I then took an hour off work to make it to your business before closing. When I arrived, you in fact did not have the product and informed me you would order more the following week. I bought a Redline product elsewhere. The second time I went to your business, I did not call ahead, since you are a Cummins service center and I obviously assumed that you would stock such common items as oil, air and fuel filters for my 24V Dodge Ram. In fact, you had none of the three. I took a higher price oil filter that I didn't want and left without the other two. I came home and purchased the air and fuel filters online from Geno's Garage. I really expected more from my Cummins dealer. It would appear to me that you have taken the art of minimizing inventory costs to the point where you are losing customers. "
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Y2K 2500 4X4 LB QC Auto Trans
[This message has been edited by rogerblind (edited 07-24-2000). ]
[This message has been edited by rogerblind (edited 07-24-2000). ]
