Engine/Transmission (1998.5 - 2002) Has DaimlerChrysler Taken You For a Ride?

[MarshallB]

TO THE TOP this should'nt get lost in the shuffle this would help many people with similar problems. !!!

 

[SnoKing]

I am on a jillion emails, two rounds of US Mail and serveral phone call with DC on this issue. They will not talk to you about what page 12 of the warranty information booket says. They only stonewall! If you ask them to show you where in the Warranty Information Booket it says the Cummins Engine Warranty begins at "in service date" they will not. If you ask them if they made a mistake in the wording in the booket and why they have not issued a correction in over 6 years in my case, they do not answer that question. I am currently filing a complaint with the Washington State Athorney Generals Office.



Dealer told me what is in DC computer is golden. Warranty Booket says that it is the only Warranty of record.



Thomas is one of the few that I know of that came out ahead on this. I am trying to be a second.



SNOKING

 

[Thomas]

I wonder how DC could claim a mistake. Essentially the same wording has been used for, at least, eleven years:

• 1997 . . . the Cummins Diesel Engine Limited
  Warranty begins at the end of the 3/36 Basic
  Warranty period . . .
• 2007: The Cummins Diesel Engine Warranty begins at the
  end of the Basic Limited Warranty . . .

That any manufacturer could write the most attractive warranty imaginative to sell their product and then change it at anytime with but a few key strokes is a rather frightening concept.

DaimlereChrysler will likely deny any claims after 5 years/100000 miles, believing most customers will just go away.

 

[AKaiser]

awe crap... that means my problem may have been covered under waranty... . Oh wait, I don't keep good enough records to be able to show proof of filters I've bought. #@$%!

Proof is not required, (though highly recommended) as the warrantor has to determine that the cause of failure was related to poor filtration, or a clogged filter. It says that on their website, even.

 

[Hobart]

Always pay with a credit card . Visa I know from personal experience will allow the dispute to be resolved in house through them. Providing a copy of the relevant warranty wording should do the trick. Then if DC wants their money THEY have to take you to court. This way the customer doesn't have to talk to DC or the Dealer at all - obviously a waste of time!

 

[RDBuck]

I'm about ready to go in for another VP44. Truck has 83000 but was bought in 01. Sure like to see some action on this issue as I've already replaced the VP44 once and have no confidence another one will last any longer. DC/Cummins might do something about this problem if faced with fixing these pumps for 136000/8yrs. .

 

[JCyrbok]

very good work and congrats on getting reimbursed. I would suggest that everyone print a copy of this thread and keep it, if your warranty situation is the same. I too was told that the engine warranty was done at 5years/100total miles even though the book says otherwise.



Good Job,



J-

 

[SnoKing]

I'm about ready to go in for another VP44. Truck has 83000 but was bought in 01. Sure like to see some action on this issue as I've already replaced the VP44 once and have no confidence another one will last any longer. DC/Cummins might do something about this problem if faced with fixing these pumps for 136000/8yrs. .

Remanufacture pumps are getting better and better. So if you got a pump a few years ago, what you get today should be much better. SNOKING

 

[SnoKing]

very good work and congrats on getting reimbursed. I would suggest that everyone print a copy of this thread and keep it, if your warranty situation is the same. I too was told that the engine warranty was done at 5years/100total miles even though the book says otherwise.



Good Job,



J-

I have tried every which way to get DC to show me where in the Warranty Information Booket it says that the Cummins Engine Warranty begins at the inservice date and they just stonewall by not answering the question and saying the nothing in your recent letter changes our stance on the Warranty. I am sure that they have lawyers telling them that they screwed the wording on it, and just stonewall anyone trying to use the warranty. SNOKING

 

[JCyrbok]

Well I would think that this may set some kind of precendents with DC, as the check came from them, as opposed to the dealership just tying to make a problem go away. They are aware of the problem and acutally did the right thing by cutting him the check. They can stone wall but in the end they did the right thing. I just wish that it would be easier to get taken care of.



J-

 

[TJJEEPER]

I hate to see this kind of thing go to litigation but DC is leaving us folks with no choice. It's probably time for a class action lawsuit. With the cracked blocks and bad pumps they could stand to lose a BUNCH of money.

Problem is, the consumer picks up the tag one way or another.

 

[AFoulk]

I've owned an 05 Jeep Wrangler Rubicon, and now my 02 2500 and its been my experience that DC is the absolute worst car company when it comes to warranty repairs. I lemon lawed the jeep and settled out of court.

 

[Huff N Puff]

To MOST of you guys that are participating in this thread

Most of you have modifiyed your trucks in some way. From turbo chargers modification, wastegate alterations, injectors that flow more fuel, fueling boxes that interfere with the trucks original emissions programs,Its against the law in most states to modifiy an automobile that changes the emissions from the way it was designed at the factory. To those that have bone stock trucks you may have a legitamate gripe. When you decided to bomb your truck you decided to waive any kind of warranty. :{

 

[RDBuck]

The problem with the VP44 injection pump has little to do with any modifications an owner may have made,the pumps were/are failing on emergency vehicles,fleets and any Cummins that had the VP44 especially,it seems,for the 01 and 02 model Dodges. . The fuel pump also fails regularly. Cummins stepped up to the plate and replaced all of the fuel pumps except for Daimler/Chrysler products meaning us. In any case the Warranty clearly states the Cummins engine is covered for 5yrs/100,000 miles beginning at the end of the basic 3yr/36,000. If we are going to be stonewalled on a defective product that is clearly covered then I think legal action is warranted (pun intended).

 

[HEMI®Dart]

Nice write-up.

 

[SnoKing]

So now DC has sold C, will we hear "sorry guys that warranty was for the old DC"???? SNOKING

 

[jeepit]

I hate to see this kind of thing go to litigation but DC is leaving us folks with no choice. It's probably time for a class action lawsuit. With the cracked blocks and bad pumps they could stand to lose a BUNCH of money.



Problem is, the consumer picks up the tag one way or another.

In Class Action suits the lawyers win big and the Class gets pennys... #@$%!

 

[LTustison]

My 99 lost thr VP44 at101,600. I had it replace by a local shop, who put in a dodge pump replacement. Do you think I could go back to dodge for the cost of replacement? Then, 18K+ and 12 months,3 days later, VP 44 goes again. dodge suplied a replacement pump for a $100 warranty fee to be installed at my expense. thoughts? I have reciepts & log book

 

[RDBuck]

Are you saying that at 119,000 Dodge agreed to warranty your pump by supplying you with a rebuilt you could put in yourself? How did you convince your dealer to do this? This is important to a lot of us, especially myself,as my second VP44 is acting up on my 02 (purchase in 01).

 

[Forrest Nearing]

The problem with the VP44 injection pump has little to do with any modifications an owner may have made,the pumps were/are failing on emergency vehicles,fleets and any Cummins that had the VP44 especially,it seems,for the 01 and 02 model Dodges. . The fuel pump also fails regularly. Cummins stepped up to the plate and replaced all of the fuel pumps except for Daimler/Chrysler products meaning us. In any case the Warranty clearly states the Cummins engine is covered for 5yrs/100,000 miles beginning at the end of the basic 3yr/36,000. If we are going to be stonewalled on a defective product that is clearly covered then I think legal action is warranted (pun intended).

I was under the impression that the 5/100k warranty started at time of new purchase.



Cummins stepped up to the plate in those other applications because THEY were the company that warrantied them. When Chrysler buys the Cummins engines, they buy them without end-user warranty and handle the warranty themselves.



granted, many of those other applications may have been out of warranty, but Cummins wasn't "required" to step up to the plate in those instances, and I'm willing to bet that none of those engines were modified outside of OEM configuration and had perfect service records.