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2006 engine damage - Dodge will not warranty

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Look I don't want a war on this, but some of the commits are way off base. Don't try being quite or anything, and please don't try to sell me on your own atempt to JUSTIFY lying, cheating or anything else. The M&M law does not even come into play with these case. And Chrysler isn't suddenly getting TRICKY. What they are doing is wiseing up to all the stupid tricks everyone else is trying to pull on them. Yes I know Chrysler and others like them are the MAN (Burocracy, Corporations, with large deep pockets), and some think they are suppose to be taken. But know matter how you try and justify your actions, it dozen't wash. Two wrongs never make a right, and stealing is stealing no matter who it involves. People have it all wrong, nobody owe's you anything. You bought a truck, they supplied you with a warranty (written contract that spelled out what was and was not covered, and the terms and specifications of that contract, along with time restrictions) and you both signed in agreement to it's terms. They held up there part, but you decided too change the terms in your favor, and then expect them to honor the new agreement, knowing it would cost them money. Know one would call this a reasonable offer, no one.

Chrysler would go broke if they allowed all there customers this exclusion. Final they are in a position to detect, when someone has altered the engines performance, being mechanical or electrical. I say GREAT, and I hope they expand on this to make it even harder for dishonest people to get away with fraudulent warranty claims. Yes, I know this may not be a very popular topic, usually the ones that side with the large corporation are not. But, Dodge is not the ones that broke the original agreement, were they? No, they would have be very glade to honor the full warranty under the original terms.

Diesel trucks have grown so fast in popularity, that the dealers have been forced to step-up detection methods. What was once overlooked, is now fought. Our own sport has grown to bit us, with the popularity of the Diesel Performance Aftermarket, Chrysler and all others had to make the neccessary changes it has made. Who, would not do the same thing?? Yes the Cummins is or at least was a very robust engine, and yes it was capable of easialy doubling it's power output, back when it made 160 or 180 HP. But with the power wars going on, and the electonic aftermarket taking off, the Cummins is not quite as robusrt as it once was. Many may argue this point, but it is true. You can not constantly keep upgrading the power without deminishing the engines ability to survive for 250,000 miles. Also the increasing amount of EPA devices, and Lower quality fuel takes it toll. Yes the new 6. 7L Cummins makes less HP then the current Cummins offered by Dodge, blame the strict EPA regulations on it. Cummins had to redesign the engine in order to stay competative. The old engine design had reached it's end with reguard to durability and meeting stricter EPA standards.

Don't think warranty cost effect the companies, look at Ford. In 2005 they were $500 million over budget by the first 9 months. This all thanks to the 6. 0l Powerstroke engine and it's problems.

The aftermarket companies are just as much to blame for the added EPA restrictions and engine troubles as anybody. After all, do any of us actually know how they are managing to get the added power out of the engines??? Yes I know what they say in their ads, but no one knows the specifics. We are trusting them to do the right thing, while asking them to give us 100-150 more HP.
 
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Me again... the one who started this whole thing and whose truck has been at a dealership over a month.



Let me start out by saying, and I have said from the beginning, "If my mods truly caused the problem, I will own up to them and pay for it. "



The reason I removed them, and what some fail to realize, is customers aren't the only ones who lie, steal, & cheat.



If I left a mod on there, Chrysler would immediately say, "Well the mod did it, no warranty coverage!" without looking at the issue any further whatsoever. I'm sorry, but that's the way it is. So I removed my mods because I wanted a fair and honest opinion.



To me... Dodge has reasonably proven to me my mods "MAY" have caused the failure to happen. Enough so anyway that I am not going to make a stink like a little kid that they should cover it.



So I am owning up to my mods and paying for it. I'm not whining, but if Dodge was so certain that they flew in reps to plug in all their crap, argued with the local dealer, and deterimined the huge flood of diesel into my engine was probably caused by some modification, then I am willing to pay.



As I said in my previous post, "Ya gotta pay to play. " and I'm willing to do it. At this point, and I should find out tomorrow, I may need a whole new engine for all I know, and I'll be the one paying for it.



So I got a new truck, I owe $36K on the thing that's more truck than I should have bought in the first place, and I may need a new billion dollar engine.



Do I have that kind of cash to spare? No.

Can I get that kind of money to fix it? Yes.

Will it be a pain? Yes.

Does it suck suck suck suck to be me? Yes.

Do you see me whining about Dodge not covering it? No, I'm taking responsibility like a man.



So pray for me, keep your fingers crossed that it's just an injector and seal, and I'll let you all know tomorrow the final result. They promised to give me by tomorrow an estimate on repairs.
 
(To me... Dodge has reasonably proven to me my mods "MAY" have caused the failure to happen. Enough so anyway that I am not going to make a stink like a little kid that they should cover it.



So I am owning up to my mods and paying for it. I'm not whining, but if Dodge was so certain that they flew in reps to plug in all their crap, argued with the local dealer, and determined the huge flood of diesel into my engine was probably caused by some modification, then I am willing to pay. )



What has Chrysler proven except that they say something may have been hooked up to your truck at some time, that is not proving the mod did the damage, if an injector failed and they are failing on stock trucks then it is not the mod that is causing them to fail, it is a bad part that needs to be redesigned.



So far all you have enlightened us to is the fact DC came down and hooked up some computer to your truck and they said that something was once hooked up to the truck and it is no longer there.



Not much of an inspection if you ask me, so what if you break a connecting rod and they find out you had or have a programmer on the truck and they deny you warranty for the broken rod.



What if after it was torn down the Rod itself was found to be defective, i. e. it had a pocket of air in the middle of the rod beam which made it weak and defective and it was going to fail no matter what, yet because DC said you had something hooked up at some point that is no longer there they can deny you warranty on a defective connecting rod?



DC has duped you, they did not even diagnose your truck, they only went down and tried to see if something was ever hooked up to it and on that bases have denied your warranty without a proper tear down and inspection to see if it is a bad part.



If you have a failed injector it is up to them to prove that you increased the pressure beyond what the injector was designed to handle and from what you have posted DC failed to do that.



By the way I would like to see some proof from someone where any where in the paper work does it say that installing a box or programmer on your truck voids the warranty because I sure have not seen it in writing any where on my paper work.



It is one thing if you are stacking boxes and putting out 800 HP and 1100 foot pounds of torque and you blow it up, but a small amount of power at the lower levels of these boxes and programmers are not what is causing the problems. There are far to many stock trucks suffering the same exact problems.



What if you go to a shop who hooks up some kind of code reader that interacts with the computer, does that void your warranty as it was hooked up to your truck and it did in-fact interact with your computer DC can look and see something was interacting at one time but is no longer there, heck OBDII scan readers interact with your trucks computer, as they can and do erase codes.



DC, Ford and GM are getting out of hand on this voiding of warranties without looking for the real problem.



In this case if there was no added pressure being supplied to the injectors and if it is a bad injector it would have failed anyway if left completely stock, this crap of looking to see if anything was changed on the truck and immediately voiding warranties is a cop out by DC, Ford and GM.
 
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Foil Freak 1211 said:
I'm not sure there really is a "gray" area if you are talking about what Dodge thinks. There probably is with the dealership, but, remember, they are making $ doing the warranty work. I think it's pretty cut and dry regarding performance mods and what happens to your warranty. Not really a fair comparision between a computer program that adds 90 hp and a Fram Oil filter. JMHO.



Good luck either way.



If these trucks have been built by Dodge, Ford and GM to the point that they are at the limit from the factory for power, then Dodge, Ford and GM deserve to go out of business.



It is no wonder they are getting their collective heads handed to them by the likes of Toyota, Honda et el.
 
Why is everyone always dragging the vehicle manufacturer through the mud. Why are the modification vendors always the good guys. After all if someone had not put on a aftermarket device there would not be any dispute, DC would have to pay for the repairs. It makes me sick to sit here and read day in and day out about all these aftermarket guys trying to sell use parts on these websites but when one of their products causes problems we always blame the vehicle manufacturer. Get a life, the vehicle manufacturer has no responsability in this matter what so ever. Like some one else said, you broke the contract, now live with it.



If DC fixes your problem it's not because they are owning up to it, it's because they beleave in customer satisfaction and it's probably more of a case of the dealer pleading with DC for their own gain.
 
pwr2tow said:
Why is everyone always dragging the vehicle manufacturer through the mud. Why are the modification vendors always the good guys. After all if someone had not put on a aftermarket device there would not be any dispute, DC would have to pay for the repairs. It makes me sick to sit here and read day in and day out about all these aftermarket guys trying to sell use parts on these websites but when one of their products causes problems we always blame the vehicle manufacturer. Get a life, the vehicle manufacturer has no responsability in this matter what so ever. Like some one else said, you broke the contract, now live with it.



If DC fixes your problem it's not because they are owning up to it, it's because they beleave in customer satisfaction and it's probably more of a case of the dealer pleading with DC for their own gain.



Not true, there are many stories about manufactures who refused to warranty stock vehicles over the years. There is a current dispute with Chrysler over front axle bearings, the paper work says front axle bearing are covered but DC says no they are not, so don't give me that song and dance about how fair the dealers and DC are and how they would cover everything if only, hell son, if a bull frog had wings he would not bump his arse on the ground when he hopped.



Also why do you assume just because someone has improved their vehicle with a better product that it caused all the warranty issues with said truck from that moment forward, sure does make you wonder why there are so many stock trucks suffering the same problems as the trucks with a few sane mods on them.
 
pwr2tow said:
Why is everyone always dragging the vehicle manufacturer through the mud.



Simple in this case DC did not even do a proper diagnoses of the problem, they just came down with their computer and hooked it up to see if at any time was something ever hooked up to the truck, once they determined that something was, (however they don't have a clue as to what it was) they immediately canceled the warranty.



The owner of the truck is having to pay for it to be torn down to even find out what went wrong, and you say DC is being fair?



Gee now just what if the part is just a bad part, and failed not because of any box or programmer but just failed because the part was in fact defective?



Are you saying that DC should not have to make it right?



I don't agree with you that DC should be able to come down hook up a computer that only tells them something was hooked up but they have no clue as to what it was and it is not there now, and they can now void the warranty.



No tear down, no diagnoses, just look to see if anything was ever hooked up to the computer and BINGO you lose, like I posted before what if it was a OBDII reader that was used to read the codes and erase a code that was corrected, that is interacting with the computer and if in fact the computer logs each event where something interacts with it, then even OBDII scanners could be logged without any type of detection to know what it was.



What about computer diagnostic equipment that is designed to read the computer and run tests, that is interacting with the computer and DC would not have clue as to what it was other then something was once hooked up to the computer but is no longer there.
 
Well, if there was any doubt that you were running any type of box, DCX knows the truth now. Why on earth would anyone admit in writing that they modded their truck??? DCX does cruise these forums. They do have the ability to research their records against the names posted here, etc...
 
john3976 said:
If these trucks have been built by Dodge, Ford and GM to the point that they are at the limit from the factory for power, then Dodge, Ford and GM deserve to go out of business.



It is no wonder they are getting their collective heads handed to them by the likes of Toyota, Honda et el.





Say what you want, but the trucks built by the big 3 have PLENTY of power to do MORE than the vast majority of owners will ever ask of them. They can do it in stock configuration. I'm not saying more power isn't better, but it comes at a price, there are always trade offs. If you feel that you need to modify the truck beyond the way it comes from the factory, you can do it, but you should not expect DC, Cummins, Ford, or GM to fix the truck if the mods YOU added caused the failure. One issue many people seem to be ignoring is that every time a manufactuer fixes a problem under warranty that they did not create, it costs them money. Where do you think they make that back up? It's from you and me when we buy our new truck. Profit is not a dirty word. Do you work for free? I'd just assume all of the big three stay in business so that I can buy my next truck from them.



Honda and Toyota make very good cars. It will be interesting to see what the new Tundra (on it's third try) does to the market. In the mean time, if they make such a great truck, no-one is stopping you from trading yours in on a Ridgeline or a Tundra. :-laf
 
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They know something was hooked up to it, why hide it now? My playing dumb was only so I could get an honest answer.



I didn't know stock injectors were failing though, that makes me wonder, but after several days of diagnosing the issue Chrysler brought their reps in because as I understand it from the manager, the damage was beyond what they thought stock would do. I don't know it's just a failed injector, it could be more.



And as for customer satisfaction, I'm more ****** about waiting over a month just to get an answer than anything.



I bought a 2002, 2003, 2004, & 2006 Dodge Ram... this will be my last Chrysler unless they really do something out of the ordinary to shine through.
 
You'll often hear this myth regarding hacking or modding your car: it automatically cancels your warranty. Don't believe it as gospel. Sure, changing the windshield wiper blades can't cause the transmission to break, but your warranty won't allow you to do whatever you want to your car.



Warranty requirements

When it comes to new car warranties, automotive owners and enthusiasts have a very important lobbying body on their side, namely SEMA (the Specialty Equipment Market Association). SEMA represents the aftermarket manufacturers, wholesalers, retailers, and distributors in North America. Because this association of aftermarket parts suppliers has a vested interest in the continued sale of aftermarket parts, it has helped to keep new car manufacturers in check by successfully lobbying for legislation that prevents new car dealership service providers from denying warranty coverage, for example in a seized motor, because you chose to use those snazzy aftermarket carbon fiber windshield wipers instead of the OEM (Original Equipment Manufacturer) parts sold through their parts/service departments.



Magnuson-Moss Warranty Act

The relevant legislation here, the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act of 1975, protects consumers from being wrongfully denied warranty coverage by new car dealers.



The Magnuson-Moss Warranty Act states, in part, in Title 15, United States Code, Section 2302, subdivision (c):

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the [Federal Trade] Commission if —



(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and



(2) the Commission finds that such a waiver is in the public interest. The Commission shall identify in the Federal Register, and permit public comment on, all applications for waiver of the prohibition of this subsection, and shall publish in the Federal Register its disposition of any such application, including the reasons therefore.



Under this federal statute, a manufacturer who issues a warranty on your motor vehicle is prohibited from requiring you to use a service or maintenance item, unless such item is provided, free of charge, under your warranty or unless the Federal Trade Commission (FTC) waives this prohibition against the manufacturer.



Further, under the act, aftermarket equipment that improves performance does not automatically void a vehicle manufacturer's original warranty, unless the warranty clearly states the addition of aftermarket equipment automatically voids your vehicle's warranty, or if it can be proven that the aftermarket device is the direct cause of the failure.

Specifically, the rules and regulations adopted by the FTC to govern the interpretation and enforcement of the Magnuson-Moss Warranty Act are set forth in the Code of Federal Regulations, Title 16 - Commercial Practices, Chapter I - Federal Trade Commission, Subchapter G - Rules, Regulations, Statements and Interpretations under the Magnuson-Moss Warranty Act, Part 700 - Interpretations under the Magnuson-Moss Warranty Act. Contained within these rules and regulations is Section 700. 10, which states:

No warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts for non-warranty service and maintenance. For example, provisions such as, "This warranty is void if service is performed by anyone other than an authorized 'ABC' dealer and all replacement parts must be genuine 'ABC' parts," and the like, are prohibited where the service or parts are not covered by the warranty. These provisions violate the Act in two ways. First, they violate the section 102(c) ban against tying arrangements. Second, such provisions are deceptive under section 110 of the Act, because a warrantor cannot, as a matter of law, avoid liability under a written warranty where a defect is unrelated to the use by a consumer of "unauthorized" articles or service. This does not preclude a warrantor from expressly excluding liability for defects or damage caused by such "unauthorized" articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused.



Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that aftermarket equipment caused the need for repairs before it can deny warranty coverage. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.



That being said, if you choose to modify your car, and suddenly the fancy new electronic control boxes that you added to your car make it run rough, not start when cold, or buck like a bronco, the dealer can and will charge a diagnostic fee to find out what is wrong with your car. If it turns out that your modifications are the cause of the problem, the dealer has every right not only to charge you for the diagnosis and repair, but to also void the portion of the warranty that has been compromised by the use of those aftermarket parts. Likewise, a dealer may refuse to service your car if it is adorned with aftermarket parts to the extent that its technicians cannot reasonably be expected to diagnose what is wrong with your car. As an example, all cars manufactured after 1994 are equipped with OBDII (On Board Diagnostics II) ports that dealers use to read engine diagnostic codes for everything from an engine vacuum leak to a malfunctioning emissions system. If your chosen modification has compromised the dealer service center's ability to scan for these codes (aftermarket ECUs generally do not support OBDII), then there is a strong probability that the dealer service center will



Deny warranty coverage

Refuse to service the car

Note with your factory field representative for your region/district that your car has been "modified"

Your car's manufacturer notes are your car's "permanent record. " Above all else, avoid compromising these notes. This is nearly always connected with your vehicles' VIN (Vehicle Identification Number) and will





Ensure that your car will not have its warranty honored at any dealer service center in your area.

Dramatically reduce the resale and/or trade-in value of your car.

Event participation

Some recent controversy surrounds car manufacturers' monitoring of SCCA (Sports Car Club of America) and NHRA (National Hot Rod Association) events and noting license plates and VINs as a justification for denying warranty coverage and either voiding out the warranty, or placing it on "restricted" status.



The legality of these tactics by automobile manufacturers, in particular where the car is marketed with SCCA membership or literature or advertised in race-modified form, is questionable. To protect yourself, be aware of this trend and take the appropriate precautions in listing critical identifying information when participating in regional autocrosses, tracks days, and drag races.



If you believe that your warranty has been wrongly canceled or placed on restriction either because of modifications made to your car, or because of your membership in, affiliation with, or participating in sanctioned club events or gatherings, consult with an attorney and use SEMA as a resource to fight the denial of coverage.



When it comes to legality and warranty concerns, neither proceed based solely on slick advertising and marketing by parts manufacturers and resellers, nor allow yourself to be cowed into paranoia. Information is power, and knowing your rights and obligations is the foundation to any thoughtfully modified car.
 
JonathanBurk said:
They know something was hooked up to it, why hide it now? My playing dumb was only so I could get an honest answer.



I didn't know stock injectors were failing though, that makes me wonder, but after several days of diagnosing the issue Chrysler brought their reps in because as I understand it from the manager, the damage was beyond what they thought stock would do. I don't know it's just a failed injector, it could be more.



And as for customer satisfaction, I'm more ****** about waiting over a month just to get an answer than anything.



I bought a 2002, 2003, 2004, & 2006 Dodge Ram... this will be my last Chrysler unless they really do something out of the ordinary to shine through.



My contention is DC did not do a proper diagnoses of your vehicle, if they had torn it down and found a bad injector and then found out you are running a pressure box that over extends the product then yes you should be the party that pays for the repair, however DC does not under the law have the right to just look and see if something was ever hooked up to your computer and then just void the warranty on the spot.



I posted some information on warranties and the Magnuson Moss warranty act and it clearly states in that piece the fact that you installed something that improves the performance does not automatically cancel your warranty unless it is spelled out in writing by the manufacture that it will void the warranty.
 
Foil Freak 1211 said:
Say what you want, but the trucks built by the big 3 have PLENTY of power to do MORE than the vast majority of owners will ever ask of them. They can do it in stock configuration. I'm not saying more power isn't better, but it comes at a price, there are always trade offs. If you feel that you need to modify the truck beyond the way it comes from the factory, you can do it, but you should not expect DC, Cummins, Ford, or GM to fix the truck if the mods YOU added caused the failure. One issue many people seem to be ignoring is that every time a manufactuer fixes a problem under warranty that they did not create, it costs them money. Where do you think they make that back up? It's from you and me when we buy our new truck. Profit is not a dirty word. Do you work for free? I'd just assume all of the big three stay in business so that I can buy my next truck from them.



Honda and Toyota make very good cars. It will be interesting to see what the new Tundra (on it's third try) does to the market. In the mean time, if they make such a great truck, no-one is stopping you from trading yours in on a Ridgeline or a Tundra. :-laf



We are not far off base, if your mod caused the failure then that is not the manufactures fault, you are correct, but the manufacture does not have the right under the law to just walk in and say you had something hooked up to your computer so your warranty is void, they have to prove , by law, that the mod did in fact cause the problem.



These trucks have a high rate of injector problems when stock, so it is not a problem of a box or programmer, heck how many times have I read in these forms that people who have installed a programmer their truck runs smoother, that says something right there.
 
Hmmm... well we'll see what dealer says today I guess... if stock injectors are going out then I don't know what to do.



Wasn't running pressure box at the time, just the timing/duration. :confused:



They still haven't 100% denied it, but the manager said he was pretty sure they were going to.
 
JonathanBurk said:
Hmmm... well we'll see what dealer says today I guess... if stock injectors are going out then I don't know what to do.



Wasn't running pressure box at the time, just the timing/duration. :confused:



They still haven't 100% denied it, but the manager said he was pretty sure they were going to.



Make DC and the Dealer put it in writing that a mod caused the problem and that includes what the mod was and how it caused the problem, under the law the dealer nor DC can just use the excuse that something was hooked up to the computer but it is gone now and we don't know what was hooked up.



You have a very strong case against DC if they want to go that route, they know full well that they have to provide detailed proof of the failure and what caused the failure, so far they have blown smoke at you and provided nothing, this is one where just the act of notifying DC that you intend to file for court hearing I bet DC will back down and cover your truck fully.



Remember if DC nor the dealer can give you a written description of the failure and cause of failure then they have no case against you.
 
I agree with what y-knot had to say. I just read on one of the threads that the catcher 3rd generation is not supposed to be detectable by DC and the responses had the little icon jumping up and down for joy. There used to be such a thing as ethics but I guess a lot of people who want to run the boxes or whatever on their cummins, break it, then take everything off hoping to slip it by the manufacturer has forgotten their's.
 
john3976 said:
We are not far off base, if your mod caused the failure then that is not the manufactures fault, you are correct, but the manufacture does not have the right under the law to just walk in and say you had something hooked up to your computer so your warranty is void, they have to prove , by law, that the mod did in fact cause the problem.



These trucks have a high rate of injector problems when stock, so it is not a problem of a box or programmer, heck how many times have I read in these forms that people who have installed a programmer their truck runs smoother, that says something right there.





I'll agree that if it was a manufacturers defect, (would have failed without mods), that they should stand behind the product. I admit, I am by no stretch of the imagination, a gearhead. I don't know how DC could prove that a part would not have failed had the truck not been modified. The earlier example of a visable weak spot in a shaft would be cut and dry. But an injector that failed I don't think is as clear. I haven't checked your link yet, but I am not aware of a major problem on the 3rd gen's in relation to injectors.



From what has been said in this thread, DC may be jumping the gun if they say "not our problem" before they truly know what the issue is. They should throughly investigate prior to such a decision. But that tear down also costs money & time. Who do you suggest pays for it if it is determined that the mod caused the problem?



My main argument is not against the author of this thread. I'm not sure who is right in this case, as there is always two sides to every story. However, as a whole, I don't think it is ethical to try to make a manufactuer stand behind a product that the end user has modified above and beyond the original specifications of the product. Again, guilt always seems to be assigned to the manufactuer, individuals should also take some personal responsibility.



You read a lot about people taking their mods off of their truck prior to taking it in for diagnostics. The argument always seems to be so that the dealer can properly diagnose the problem. To me, it seems a little disingenous, trying to take advantage of "big industry".
 
CMusgrove said:
I agree with what y-knot had to say. I just read on one of the threads that the catcher 3rd generation is not supposed to be detectable by DC and the responses had the little icon jumping up and down for joy. There used to be such a thing as ethics but I guess a lot of people who want to run the boxes or whatever on their cummins, break it, then take everything off hoping to slip it by the manufacturer has forgotten their's.



Wait a sec. I've had trucks "red flagged" as 100% out of warranty by VERY UNSCRUPULOUS DC REPS that 100% voided my warranty because of comp box. I was VERY clear with the dealer and DC that I understood and completely expected the truck's engine and drivetrain to be out of warranty. It was and is not fair for the power seats, radio, A/C, wheel bearing, etc, etc, to no longer be under warrantee.



I asked why I was red flagged and they said "the DC rep saw the comp box on your truck". No reasons; not even a warranty claim at the time! I was in the shop for a brake problem (I WAS PAYING FOR. . *******s. . it should have been a warranty fix since was in about 12 times for that problem since new) and the rep looked in my truck and saw the box.



DC is VERY UNSCRUPULOUS when it comes to warranty coverage. VERY.



So. . removing your computer box is NOT trying to rip off DC in many cases it's simple common sense due to DC's considerable over-reaching in trying to deny warranty claims.



example:

... DC won't warranty my leaking window seals even though I have a 100,000 mile warranty and 67,000 miles on the truck ... lol



And before anyone goes off on an "anti-DC" tangent... all the big three do it.
 
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