Winch Sent Back
Update,
I used the winch once in March. Went 4 wheeling on Switzerland Pass which is normally very tame. The snow made it challenging. We got to a huge drift covering a narrow ledge. We thought we'd use my truck to plow through the 4' deep snow. I would have made it, but I ruptured a hydraulic hose and lost my power steering and brakes being hydraboost.
I sat on the ledge for hours feathering the throttle and standing on the brake pedal, rocking the truck back and forth to keep from slipping off the cliff. My buddies ran the cable uphill to a small tree that somehow miraculously held up, no beetles had gotten to it yet.
We took a long time winching as the instructions warned not to run the winch for more than 1 minute at a time, to let the motor cool. The winch made a lot of noise but it worked, It pulled my 10,000 lb truck uphill through a 4' snow drift. I was happy about that. It was slow but it worked.
It was weeks later when I was checking things out that I noticed the positive winch lead on my battery terminal was in bad shape. The shielding had melted and the wire was showing black because the wires had burned. It was so bad that the the heavy duty stock battery clamp around my battery terminal had even melted and dripped! I checked it out and the winch did not work, just made a "click" sound like a bad solenoid. I also noticed some oil around the housing of the motor.
So, they sent me a new motor and positive lead. Just got around to installing it with the help of a couple buddies. The motor worked but not as expected. With the handheld controller in place, the IN made the winch unspool and the OUT made the winch spool in. We decided to see how well it was working and unspooled at least 50'. We were winching it back in with no load and the winch started slipping. The motor was getting hot so we took breaks to let it cool. Then it seemed the clutch was no longer working. Also at this point, the winch finally started going the correct way IN and OUT.
I tried shaking the winch and that seemed to get it to grab on occasion. The winch motor would spin very fast making a high pitched sound so I knew the motor was working. Finally, the clutch seemed to quit grabbing at all. We gave up after spending hours trying to make it work.
We cut out the bars I had welded in front of it and I shipped it back to them at my expense. They had offered to ship some new parts but my not knowing what was wrong and this being the second problem, totally different from the first made me frustrated enough to just send it back. I'm expecting they will either fix it and make it work or hopefully just replace the unit.
They claim that the problems I've had are totally unheard of. They say they have lots of these winches out in the field and have never heard of anyone having any of these problems. The winch is very heavy and I'm tired of having a winch that doesn't work. If I get it back and still have issues, I guess I'll have to save my money to buy a Warn. I'll post again if I have more problems. Oh, I should add that I have seen no signs of rust or corrosion.