cummins parts cd please read

[redneckdr]

i've had my say

alright, add the price of the catalog to the cost of the engine. i'll stand by what i've said. it could be a WIN/WIN situation, instead of a contentious fuss. thanx for listening, and especially for this forum to "discuss" our differences.

 

[CharlieMiller]

Well either way I see it - it doesn't matter whether I buy the CD or Parts book they both could be outdated and a new part & number issued without my knowing. So I guess the best thing to do is bug the daylights out of our Cummins parts people. The'll eventually find a way to charge for it.

 

[BK]

Lane (James Ford ?),



I think the point is that the data has already been authored, produced, printed and distributed on CD for repair shops.

And the clerk at the Cummins dealer has the up to date info.



Selling the CD's to Cummins' Owners with data "as is", for about 10 bucks is a lot more reasonable ( I know it costs to manage and distribute even a "free" CD). We're gonna call to buy the parts, the Cummins clerk is gonna have the up todate info.

And we feel educated and have a point of reference before we call.



But we can't justify/offord/explain to our wifes 900 bucks. . or 50 for data that we have to call for anyway. Or maybe after paying 36K for the truck, with 4K-6K for the engine and 120bucks for the FSM, we just feel like at one point we need to be apperciated as a customer not always as a money well.



To promote their digital camera's, Sony put value coupons in the box offering rebates on accessories, 5 bucks off here, 10 bucks off there. . for a limited time once you register your camera... as thank you for buying their product and an incentive to register your warranty. Not bad for a $400 camera. . $4K-6K engine?



We spent ~$5K on the engine, the CD can be an incentive to buy direct from Cummins and a thank you for buying a Cummins. (I guess that idea is beaten to death)



I guess it sounds petty, but we aren't the repair shops. . we are the customer. We'd like to feel appreciated and valued and as if your trying to gain and hold our business... not just another business opportunity every time we turn around. Target costs for certain things should be different for that reason alone. I know Cummins is in business... but so is DeWalt, Sony, HP and on and on. . and I can site many positive rebate programs for their customers.



It maynot be right to copy a Windows OS CD, but people feel that Billy G. made enough money without delivering as promised. Again I'm not saying it's right. . but when was the last time you bought a MS OS and it worked as promised? MS makes people feel abused. Who wants to spend 90 bucks for the same old thing that crashes the same... -- I know. . buyer beware... --

Getting charged a premium every time we turn around doesnt make a person feel like a valued customer.



I hear you about the Cummins clubs, great, how about throwing in the CD for joining while your trying to get the online thing going? Does TDR fit in as a Cummins sponsered club?

How about a TDR qty buy?



I think Cummins does a great job on their website, I could see them producing a great online product with this as well.





just my thoughts.



Bob

 

[eGarwood]

Only Fair

Well, I for one am a little amazed, and a little embarrased. A couple of pages back on this thread I tore Mr. Ford a new *ss

in my post. I never expected this 'Blue Suit' to care enough to write us little people back. I WAS WRONG, furthermore I appologize to Mr. Ford, not because I 100% agree with him, but because he basically proved me wrong. He does care about us... at least enough to write back and explain his reasons for getting on OL' George's case. I still don't see the harm in what George was gonna do, but I also don't know EXACTLY what is on that disk. Had George sold them to any of us it probably wouldn't have done any harm to Cummins at all... . It might benefit US and Cummins... . might... . for all any of us know there could be information/passwords/data... etc. etc. that could be used to hurt Cummins or mislead us/give us bad info. I don't know... and I'm not about to spend 900$ to find out. In the end I hope Mr. Ford really does go back to his superiors with our requests/suggestions, and I hope they listen! BTW... how come ISB guys are getting singled out for a members only access site!!! What about the 12 valvers out here!!!!!!!!!!! ???????????

YOU LISTENING CUMMINS?????????Ed3

 

[Morphious]

Alright, guess I will chime in also... I don't know what the format of the data on the CD is, or how it is viewed, I am not going to waste 900 bucks on it to find out. I do know that the few times that I have called cummins when I was looking for a Jake brake, that they were not for sure which application fit my truck, even with the model year, yada yada yade... . I ordered one from another company since they knew which fit my application without dance and a whirl. It would be simple as a developer stand point to publish your CD's to the web, you can have your Parts/Affiliate with their logins, and you can have your customers with their logins. That way it is accessible for your High dollar resellers and to the end users of your products. When the CD's are created, they can be created where they are a web type viewing application where the graphics are clickable to drill down into the parts. Thus you have solved the problem and everyone is happy.



Morph.

 

[Cooker]

Trained Cummins parts guys



Well Mr. Ford, maybe at your Cummins location they are the best in the biz and if so, I commend you on that. We are all not as fortunate to deal with a "parts professional" who knows what they are talking about.



Case in point:

While picking up a few filters at Cummins Michigan a while back I ran into a gentleman who owned a 98. 5 ISB. He was there picking up a case of oil and fuel filters. He did not know the filter numbers but he did have his egine serial number written down. I watched as the parts professinal brought him out the incorrect fuel filter. The truck owner mentioned he had his serial number, but the parts guy said that woudn't help him. To make a long story short, it took the parts guy three attempts to get the right fuel filter and the owner had his engine serial number that "wouldn't help" BTW - The truck owner wasn't impressed with the situation.



I'm am not saying all the parts guys at this location are incompetent, I have had good luck with a few of them, but there are times when you get the parts un-professional who doesn't have a clue, and sometimes he is the only one around.

 

[LSMITH]

I too have had trouble getting the correct part for my truck, filters and a thermostat are all I have ever bought from Cummins. I cut the parts guys a little slack because I realize that we are just a small part of the business they do. I would be surprised if we were more than 2% of the total parts business at any Cummins location. They are not used to our application and it shows, and if we were a bigger market segment I would expect much better knowledge on their part.



Cummins owns that data on those CD's. If you want it you have to buy it is what they have told us. If you want to use my truck you have to buy it, not ANY different than what Cummins has told us. I do not see where Cummins has anything to gain in giving us the data. We love the engine and want nothing else. We have ZERO other places to get the parts we need. We are going to get them from Cummins no matter what. It would be nice to have the data but without gain Cummins will ignore this and rightfully so IMO. If they give us the CD's free we will assume the cost somewhere else. Nothing is free EVER. My customers get nothing "free" unless there is a tangible benefit to me or the company in giving them a "free" whatever.

 

[Brandon]

I love my parts guys... ... ... ... ... .....





but i dont want to waste there time looking up a part number



they have a job to do, fill orders not hunt stuff down, when i call i wanna let them know EXACTLY what i want without wasting time



time for everyone is more valuable than some dang cd

 

[TxDieselKid]

not the $900, that's just there to keep joe blow from getting it....

I fail to see why it costs $55. That's as much as some of my text books and I only get stuff for my engine. I just don't see how this is worth $55, guess we have to agree to disagree also.



Andrew:-{}

 

[rrausch]

Thank you, Mr. James Ford, for coming forward and posting Cummins' position. We all appreciate your courage in sticking your head into the lion's den here! We'll try not to inflict any mortal wounds.



I would like to state some apparent truths.



(1) No TDR member is going to pay $875. 00 for the CD & "services".

(2) Over 10,000 TDR members WANT SOMETHING which would give them a Cummins part #.

(3) This is an OPPORTUNITY for Cummins.

(4) You will NOT FIND a more loyal bunch of Cummins' supporters than Dodge Truck Guys. When we even HEAR RUMORS of Dodge dropping Cummins in favor of a Daimler/Mercedes Diesel we start SCREAMING BLOODY MURDER. I'm sure Daimler/Chrysler hears the uproar.



Here is 1 solution I can think of.

Allow the TDR site to have a CD for use of Members Only. Perhaps you could sell it to TDR at a discount. Would this not solve our problems?

Charge us if you want. $875 divided by 10,000 is not a very big increase in our dues.

I'd pay it. And I would think Cummins was one Heck of a Company... well, Ok, I already think that... but I would think it MORE if I could have access to the CD.

 

[Steve G]

rrausch,



That's a excellent idea. I would be more than willing to take an increase in dues for the added info. TDR Admin what do ya think?



Steve

 

[LAnthony]

sorry that you had a bad experience

I can assure you that would not happen at Cummins Northwest. I can't speak for other distributors, but here in Portland we have over a hundred years of experience between the parts dept alone. We know Cummins engines better than anyone. if we can't answer your question, or get an answer to your question quickly nobody can.

 

[TxDieselKid]

ok, ok, ok.......

Originally posted by rrausch

Thank you, Mr. James Ford, for coming forward and posting Cummins' position. We all appreciate your courage in sticking your head into the lion's den here! We'll try not to inflict any mortal wounds.



I would like to state some apparent truths.



(1) No TDR member is going to pay $875. 00 for the CD & "services".

(2) Over 10,000 TDR members WANT SOMETHING which would give them a Cummins part #.

(3) This is an OPPORTUNITY for Cummins.

(4) You will NOT FIND a more loyal bunch of Cummins' supporters than Dodge Truck Guys. When we even HEAR RUMORS of Dodge dropping Cby 10,000 is not a very big increase in our dues. ummins in favor of a Daimler/Mercedes Diesel we start SCREAMING BLOODY MURDER. I'm sure Daimler/Chrysler hears the uproar.



Here is 1 solution I can think of.

Allow the TDR site to have a CD for use of Members Only. Perhaps you could sell it to TDR at a discount. Would this not solve our problems?

Charge us if you want. $875 divided

I'd pay it. And I would think Cummins was one Heck of a Company... well, Ok, I already think that... but I would think it MORE if I could have access to the CD.

Ok look on the 2nd page of this thread for SteveStL's first post on the thread, with a link to the Cummins website. Now the topic is not $875, it's $55, but only for your engine, no others, yours and nothing more. Still overpriced, that's the new question.



Andrew

 

[LAnthony]

other parts books

Have ny of you tried to get parts books from DC? I would be interested how much they are. I really don't see $55 as being out of line. Plus, nobody has mentioned that you can get a book for your engine, as long as it is in a Dodge, for $35. You just need the year of your truck. Thats right a Dodge specific parts book, for $35. I know that doesn't help you RVer's but it helps the Dodge guys save $20. 00 Lane

 

[rrausch]

LAnthony, tell us more about this $35 Dodge specific parts book. I'm not sure which book you are talking about. Is it for Cummins parts or Dodge parts or both?

 

[LAnthony]

$35 parts book

This book is for Cummins parts only. It is the same book we use here. It is specific to year of truck. They are available up to 2001 right now, but I am sure the 2002 will be available soon. There are some year issues with 1998 due to the role out of the 24v engine. if you have a 12v you order the 1997 book, for 24v you order the 1998 1/2. It is best to have your eng. serial # handy to make sure you get the right book because of mid year splits. The books are bound, and have parts explosions for the whole engine. -Lane-

 

[TxDieselKid]

just call me Don, Don_M.....

So now your telling us it's cheaper to print pages, then click and burn?



Tell me where I can find this $35 book.



Andrew



P. S. Sorry if I am being a jerk about this, I'm really not this bad in real life. Just wanted to say sorry for being a thorn in your side on this topic. Just call me potstirer

 

[LAnthony]

Stir away Andrew, the only dumb questions are the ones asked by Phurd owners. D'OH! You can order these books from any Cummins dealer. If you get any static about it, or they give you the duuuhhhh. . look, your barking up the wrong parts tree. Call Cummins northwest in Portland. we will, can, and would love to help you. -Lane-

 

[Sled Puller]

You have to DIG to find good parts guys. Especially when we are dealing with,

"Dodge sells those. "

And the Dodge parts man,

"Cummins sells those. "

And the Cummins guy," 3552? You would have to buy a case, we don't stock those.

!??!?!?!?!!!?



In the immortal words of Sting,

"I'll be watching you. "



LOL.



Gene

 

[Steve St.Laurent]

If you aren't satisfied with what is currently offered (the custom manual for $55, or the off the shelf one for $35 - I didn't know about that one, thanks LAnthony) then you'd be far better off writing to Cummins directly (again - Mr. Ford does NOT work for Cummins, he works for a parts and service distributor) so that they at least know of your concerns. I can tell you that I talk with people at Cummins regularly and they don't watch this site. You could email them at -- email address removed -- , call them at 1-800-DIESELS (1-800-343-7357), or fax them at 1-800-232-6393 (I got all these address right off of the Cummins site, btw). When doing so, I might mention that you will catch far more flies with honey than vinegar! Rather than telling them what a disservice they're doing to their customers by not giving away their parts manuals try putting a positive spin on it. State how you personally (no need to bring up the "1000's" of TDR members) would like to have access to a parts manual or CD so that you could . . . . . . (insert your reasons here). I guarantee if they get enough requests and it looks like it would be a good thing for the company to do that they will do it. I for one have NEVER dealt with a corporation the size of Cummins that is as concerned about their end customers as they are.



-Steve