cummins parts cd please read

[Sled Puller]

And you guys wonder why Dr. Pee won't come out and play!!!:--) Oo.

 

[Extreme1]

I think the best solution is....

For Cummins to GIVE a set of CD's to TDR (including updates and maintainence). It could be set up in the member's only area of the site.



Here's why:



1) 10,000 (or what ever it's up to) members will have the ability to look up the part number themselves.



2) 10,000 members WON'T be bugging the counter guy or phone line folks trying to find something like the jiggle valve. (Took 45 minutes of a counter guy's AND phone line folks time, it's on the page with the thermostat).



3) 10,000 members are the ones who will be bugging the counter and phone line people.



4) It would be yet another enticement to join the TDR.



5) We would have yet another area of dominance over the "V-8 diesels".



6) Any errors would probably be quickly detected by a group this large and this curious. (I REALLY, REALLY want to see the differences between the '96 pump and my '94).



Well, that's my $900 worth!

 

[OO]

Seems like there is enough knowledge and talent right here to make our own cd. One that is easy to navigate and designed just for us(think dodge and cummins parts). I would vote for a website version though. It can be updated a lot easier and could also be downloaded for those that want a hard copy. Just thinking out loud.

 

[rrausch]

Well, I just took Steve St. L's advice and e-mailed Cummins, asking them if the TDR could have access to a cd. Their E-mail address again is: -- email address removed --

If a lot of people make squeaky noises maybe we will get some grease!





Also, Steve St. L, you mentioned you talk with people at Cummins regularly... How high up is your access? Could you drop the idea (of the TDR gaining access to a parts cd) among the people you regularly talk to and ask if this is something which could be done?

 

[rrausch]

LAnthony, check out this thread and you can see why we get frustrated dealing with the parts guys!



https://www.turbodieselregister.com/forums/showthread.php?threadid=33109

 

[LAnthony]

I read the thread

I see your point, However, that parts question is a real nut buster. I ran into the same thing for a customer last year or so. it took some real cage rattling and serching to find that part break down. The problem with some of these parts is that unfortunatly Cummins doesn't make all the parts for that engine. They make 99% of them but that strianer is bought out from an outside vendor, the same is true of the fuel lift pump. When we run into those things, it take some real hard looking to find someone who cares enough to get the info. The trick is finding someone that cares.....

 

[LarryB]

After watching this thread for a while I feel compelled to add my 2 cents.



It seems that Cummins policy is a sound policy when dealing with the average Dodge pickup owner. I must add that the owners on this site are a little different than average, hence the problem.



Sometimes the owners on this site are above average in product knowledge and end up educating the parts people. These above average owners can also carry a lot of weight when it comes to recommending Cummins powered equipment to average customers. What we have here is an exception to the rule. It seems to me that a member only area containing current parts and other information would go a long way in helping, not hindering Cummins information dissemination effort.



LB

 

[rrausch]

Posted by LAnthony... . "When we run into those things, it take some real hard looking to find someone who cares enough to get the info. The trick is finding someone that cares..... "



Which is why we want access to the darn cd!!!!

Sometimes it is quite a trick indeed, to find a parts guy who cares.

Most of the time WE are the only ones who CARE!

 

[LAnthony]

just curious

What information, Specifically, do you all want access to, and why. Maybe there is something out there right now. Cummins is updating there internet sights all the time. I could also pass this info on to the factory IS department. -Lane-

 

[redneckdr]

parts catalog

alright, alright, i know i promised to shut up..... BUT i feel compelled to add something. lane anthony and i e-mailed back and forth privately yesterday, and i feel certain lane is going to present the case to Cummins. i made some of the very same points in my talk with him--i sincerely believe he understands we're a bit different than the average consumer. i also believe that currently there is no way to accomplish what we need. that doesn't mean we can't "gang up" and present a common front to Cummins. i sincerely believe that they might listen, if enough of us ask for at least a catalog of some sort on the website. won't hurt to try. e-mail 'em. tell 'em in a nice way what you need. as always there is weight in numbers.

 

[LarryB]

Lane



I think specifically our info requirements change depending on the job at hand. We want the ability to peruse the information about our engines and learn. Partnumbers and exploded drawings I think would be a good start. This would help us to understand how things work and to be able to identify the parts we need or are interested in. From that we can go on to complete our projects/maintenance and/or develope new ideas. Any changes to partnumbers/parts that are made can be updated as needed. Any problems with parts can be relayed to customers this way also. Sort of like a information gateway to the guy who is not just a consumer but not a full dealer either. We fit the niche somewhere in the middle.



Personally I have convinced, without a doubt, three people to buy either new or used Cummins powered Dodges. With great help from this site I have gained enough confidence and knowledge to become an "expert" in their eyes. I think we may be a part of the market that could use a little better communication from Cummins and provide a return too.



Just think of us as a sales/service force you don't have to pay.

 

[LAnthony]

just got this email from Cummins corprate offices in Columbus

Embree to Lead e-Business Program



CCN Publish January 29, 2002



To All Members of the Company:



Information technology combined with business process improvement has the potential to dramatically improve the quality of our work while

significantly lowering costs. eBusiness solutions that use the internet to improve the way we do business are particularly promising in this regard

because they can often be implemented more quickly and at lower cost in small, highly targeted projects. Given the potential of eBusiness to help us achieve our business and financial objectives, I am pleased to announce that Tracy Embree will be joining my staff effective immediately as eBusiness Program Leader.



Tracy will be leading a team of key people responsible for developing and implementing a targeted eBusiness initiative. The members of this group include: Steve Spaulding, Amy Adams, Dev Iyer, Claire Elsy, Steve Peterson, and Gail Farnsley. Over the next four to six months, Tracy’s team will be doing analysis and benchmarking to figure out the best way

to implement an eBusiness initiative at Cummins and then preparing for a

high quality launch of the effort.



Tracy joined Cummins in August 2000 and has worked in Corporate IT on eBusiness projects and served as part of the Corporate Strategy team.

Prior to Cummins, Tracy worked for Colgate-Palmolive and held positions in both engineering and operations. Tracy has a BS in Chemical Engineering from MIT and an MBA from Harvard University.



Please join me in welcoming Tracy to her new role.







Tom Linebarger

Vice President and C. F. O. __________________________________________________ I just emailed Tracy on your behalf to let her know more specificaly what the TDR members are looking for. I will let you know what she has to say when she replies. I assume with her new job here with Cummins she is busy. But I will keep you all posted. -Lane-

 

[Deezul1]

It is interesting that the example given about a hard to find part was the fuel strainer. GAmes and myself were at the local Cummins shop trying to get that part and the parts guy looked real hard for it on the puter and in the book. When given the part # posted here it took 2 miutes and he said have it for you tomorow. So it sure seems like access to a parts catalog would save everyone on both sides of the counter time and money. How about it Cummins let us help you help us get parts for a great engine.

And thanks Mr Ford for returning here and explaing things instead of blowing us off.

John

 

[redneckdr]

PARTS NUMBERS

there is some responsibility on the customer's part, if we order the wrong part. i've made a mistake a time or two ordering from my JD parts catalog. i wonder if Cummins is concerned that the customer, after ordering the wrong number will then expect them to make the mistake good. i'm still the winner, though having the catalog. if i order the wrong part, i must pay for the mistake--shipping to return it, restocking fee, etc. again, it's not the price that i really want--but the ability to look up the parts numbers.....

 

[LAnthony]

too deezul1

You are more than welcome to buy any parts book you want and look up parts till your hearts content. My main question is this. Why do you feel Cummins should take a loss to provide you with a parts book? It's not like Cummins is in the busness of making a profit on parts books. I buy them for about $29, and sell them for about $34. Just enough mark up to cover shipping, handling, and inventory costs. I've seen parts books sell for double and tripple that for othere engines.