Engine/Transmission (1998.5 - 2002) Has DaimlerChrysler Taken You For a Ride?

[BBowers]

Wow, they are really not very customer service oriented at DC. I wonder how much you have to spend on a vehicle before a dealer says "this guy spent 75 grand, if a fuel pump fails, darn right we will replace it as long as it does not have 200,000 miles on it!" I mean, $50k trucks with teenage girl mentality customer service for them?

 

[TWhitfill]

count me in. tried to get d. c. to cover lift pump. Argued over what warranty states-they seem not to care.

 

[rolltideram]

I am a few weeks late in posting my results. I also sent in a letter with copies of my receipts and stating the trouble I had with the Tier 2 rep. She called me back in November and I got a check for $1200 that covered the part but not the lavor. JC

 

[SnoKing]

Well, yesterday I got an answer to my letter to the new CEO of Chrysler. SORRY! Snoking

 

[KCanepari]

i was thinking of sticking a small voice recorder in my pocket and going to my five star dealer and having the salesperson explain to me the warranty on the new diesels. the wording does contradict itself. I guess they really don't care, there going to deny it to the end anyway. until everyone gets together with a class action suit against chrysler, these petty small claims against the dealer aren't going to do anything. I you show proof of them taking care of someone elses truck they took care of with 136000 miles they just state "it's on a case by case basis" ??

 

[hwebster]

Class Action?? Might be necessary

#@$%!#@$%!#@$%!

Notice talk about Chrysler and a Class Action Lawsuit. For us Canadian types, we are still challenged with grossly inflated prices 2008 Ram 3500 - $72,000??? I purchased a truck in the states and Chrysler Canada will not honour the warranty!!! I was kinda politely told to **** off, that the trucks sold in Canada are different that the US trucks... D'uh... Let me see... DTRL ok. That a setting in the computer. KPH vs MPH. . Okay thats Km in bigger type than Miles. And... kinds ran out of excuses since they all come form Saltillo.



Sorry to rant but we Canucks are the proverbial DUCKS... and whats happening to us rhymes with Ducks...



Used to be corporations put the customers first. Frankly the C Suite is filled with narcissistic SOB's that don't give a damn about customers or service. Just Beat the Street!!!!



Count me in I like tilting a WindMills... #@$%!

 

[hwebster]

Canadian Class Action Suit - Web Page

:-laf Ok, I did some digging today and found out that there is an action underway against the major manufacturers for price fixing and non competitive activites i. e. denying access to warranty. Seems that Free trade works for the manufacturers (an integrated North American system) but not the sucker consumers.



Heres a link to the page to sign up for the suit...



Class Actions - Car Conspiracy Data Submission Form and Retention Agreement (the “Agreementâ€) - General Motors Corporation, et al.

 

[americana]

outstanding!!!

how often do we hear "if you don't exercise your rights you lose them"?



fantastic job, a lesson to all of us.

 

[Cummins Pilot]

Looks like my vp44 just failed, here we go on another warrenty adventure.

 

[hwebster]

Can't let a sleeping dog lie!

:-laf



Well I'm am persistent. . Sent a snarky note to cry-sler Canada a few weeks ago asking if they had come to their senses. I got the following response -

Dear Mr. Webster:



Thank you for your email of March 7th, 2008.



As a matter of corporate policy, when a U. S. vehicle is exported to Canada, the remaining factory warranty becomes void. Regrettably, as your 2008 Dodge Ram is of U. S. origin, all remaining factory warranty has been void.



While we regret that we cannot provide a more favourable reply, we appreciate you letting us state our position in this matter.



NOTE: Please do not use the 'Reply' function of your email. If you have a need to respond to this, please visit us at our reply form (link provided below). Our system is NOT able to accept any emails at this address.





Of course no Chrysler SUIT is accessible, it's a call center with hourly employees fielding the notes.



The ONLY thing Chrysler is accomplishing by these Gangster tactics is alienating the die hard fans. Love truck, *uck the company. If GM offered the Cummins.....



Night Fans!

 

[SnoKing]

:-laf



Well I'm am persistent. . Sent a snarky note to cry-sler Canada a few weeks ago asking if they had come to their senses. I got the following response -

Dear Mr. Webster:



Thank you for your email of March 7th, 2008.



As a matter of corporate policy, when a U. S. vehicle is exported to Canada, the remaining factory warranty becomes void. Regrettably, as your 2008 Dodge Ram is of U. S. origin, all remaining factory warranty has been void.



While we regret that we cannot provide a more favourable reply, we appreciate you letting us state our position in this matter.



NOTE: Please do not use the 'Reply' function of your email. If you have a need to respond to this, please visit us at our reply form (link provided below). Our system is NOT able to accept any emails at this address.





Of course no Chrysler SUIT is accessible, it's a call center with hourly employees fielding the notes.



The ONLY thing Chrysler is accomplishing by these Gangster tactics is alienating the die hard fans. Love truck, *uck the company. If GM offered the Cummins.....



Night Fans!

GM and Ford are the same Canada/USA Warranty NOT! Snoking

 

[JJFlash]

Good stuff here... ...

Has anyone considered the safety factor of "sudden and unexpected de-fueling may cause loss of control" and contacted the Federal Highway Safety Administration?? They recall vehicles for FAR less. My buddy John's 2002 is having the "dead pedal" occur, and it's usually at an inopportune moment- Merging with traffic, climbing hills etc.

 

[Thomas]

TTT one more time!

 

[drwish62]

got truck back after 26 days

Well gentlemen here we go again. i just got my truck back today at 11:15 1-17-09 my truck went in on the morning of the 22nd december 2008. it started with my temp. gauge pegging at 240 deg. dead peddle and high rpm's. took it to gary miller dodge in erie. got a call at work about 0900, buzz got some bad news you need an ecm. how much 1350 total out the door. go ahead fix it, won't be able to until monday after christmas. called the 29th how's the truck, got more problems buzz injector pump and transfer pump. transfer pump is 10oz. short of the recommend oz's per min rater it causing the injector pump to throw codes. stop after work to talk to the service manager he informs my that the truck won't run with there ecm but will with mine, i tell him that it's probably the injector pump the whole time. scrape the ecm put on a new injector pump i have a transfer pump at home new will put that on. call on the 30th can't get injector pump until friday the 2nd and now the truck won't run at all even with original ecm on it, and now it is discharging the batteries. buzz i don't know what's going on with your truck were lost. friday the 2nd come around the new injector pump come in i get a ecm over night from fl. from auto computer exchange new. the new ecm and new injector pump truck still won't run after they get it started. every time they start it and touch the fuel peddle the truck stulls and won't start again. i sent an email to Mr. Anderson from the TDR and he said sounds like you got a electrical problem and that 01 are know for this. Mr. Anderson also suggested that they check all sensor connection and all grounds and clean the neg. post on the batteries. i informed the dealership of this new info and they said that they do it. meanwhile i had to send for a new ecm from fl. warranty of course the ecm would not turn on the transfer pump. now they think it might be a pcm and they only show one in cleveland put in order for it don't know if they get it, if they do be here the next morning this is now the 5th. big mix up in fl. with auto computer exchange incompetent secretary did not think that a box fed ex overnight with warranty on it an the individuals name isn't important. called and talked to auto computer people on the 12th to find out where the package is the fed ex tracking # info said that they got it on the 9th at 0930 at frt. desk. auto computer 2nd days air me a new computer and got it on the 16th, took it to the dealership. service manager came in on sat the 17th got truck back at 11:15. RECAP 1 new injector pump, 1 new transfer pump, 1 reman ecm, 1 new pcm, 2711. 48 lighter in my wallet.

And know the fight begins with the dealership all because of Mr. Thomas. i to fall under the 5yr. /100,000 mile warranty as my truck went in service on 10-29-01. thanks guy for the chance to vent for the excellent info from Mr. Thomas will inform you guys on monday after the meeting dealership manager. Thanks again buzz.

 

[JJFlash]

Well gentlemen here we go again. i just got my truck back today at 11:15 1-17-09 my truck went in on the morning of the 22nd december 2008. it started with my temp. gauge pegging at 240 deg. dead peddle and high rpm's. took it to gary miller dodge in erie. got a call at work about 0900, buzz got some bad news you need an ecm. how much 1350 total out the door. go ahead fix it, won't be able to until monday after christmas. called the 29th how's the truck, got more problems buzz injector pump and transfer pump. transfer pump is 10oz. short of the recommend oz's per min rater it causing the injector pump to throw codes. stop after work to talk to the service manager he informs my that the truck won't run with there ecm but will with mine, i tell him that it's probably the injector pump the whole time. scrape the ecm put on a new injector pump i have a transfer pump at home new will put that on. call on the 30th can't get injector pump until friday the 2nd and now the truck won't run at all even with original ecm on it, and now it is discharging the batteries. buzz i don't know what's going on with your truck were lost. friday the 2nd come around the new injector pump come in i get a ecm over night from fl. from auto computer exchange new. the new ecm and new injector pump truck still won't run after they get it started. every time they start it and touch the fuel peddle the truck stulls and won't start again. i sent an email to Mr. Anderson from the TDR and he said sounds like you got a electrical problem and that 01 are know for this. Mr. Anderson also suggested that they check all sensor connection and all grounds and clean the neg. post on the batteries. i informed the dealership of this new info and they said that they do it. meanwhile i had to send for a new ecm from fl. warranty of course the ecm would not turn on the transfer pump. now they think it might be a pcm and they only show one in cleveland put in order for it don't know if they get it, if they do be here the next morning this is now the 5th. big mix up in fl. with auto computer exchange incompetent secretary did not think that a box fed ex overnight with warranty on it an the individuals name isn't important. called and talked to auto computer people on the 12th to find out where the package is the fed ex tracking # info said that they got it on the 9th at 0930 at frt. desk. auto computer 2nd days air me a new computer and got it on the 16th, took it to the dealership. service manager came in on sat the 17th got truck back at 11:15. RECAP 1 new injector pump, 1 new transfer pump, 1 reman ecm, 1 new pcm, 2711. 48 lighter in my wallet.

And know the fight begins with the dealership all because of Mr. Thomas. i to fall under the 5yr. /100,000 mile warranty as my truck went in service on 10-29-01. thanks guy for the chance to vent for the excellent info from Mr. Thomas will inform you guys on monday after the meeting dealership manager. Thanks again buzz.

Tell Carter Doolittle that $2700 is a lot of money..... Well, at least to most of us. He's selling his house: Beautiful brick Estate style home with grand lake view - eBay (item 220338972716 end time Feb-02-09 10:13:56 PST) Good luck. I hope you get your repairs covered.