Sucks but you have an answer and can head out on your trip and enjoy, stuff breaks fix it and move on and have fun.
Did they say the recorder triggered some sort of "out of warranty" flag? And that was part of their decision?
Wonder what the recorder actual records?
And is that in the warranty book as far as guidelines of what is and is not "in warranty" when it comes to recorded events?
I will have to pull my warranty on my '18 2500 gasser, and take a look, and see if anything is in there about this.
I have general tracking OBD2 cell service GPS in all my vehicles 14 total, its the same service Progressive Snap Shot is based on, it can not be used for any offical purpose, the service does own all the data and the sort, it records hard brakes, fast accellatration, top speed, maintenance, codes, diagonistic issues, so I'm all in on data recorders good or bad. The T&C of that service are pretty clearly written how its a complete invasion of privacy and if you dont like it dont buy it.
Same as I would expect from the FCA data recorder should be spelled out clearly in the warranty, not saying its not, just first time I hear it used possibly in a warranty case.
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