SHobbs, I can't help your circumstance, but I deal with a similar situation regularly. I am a partner in a powersports dealership. Our main brand comes out of Minnesota. Very often we get invoiced for units along with VINs and load numbers. If I have pre-sold units on a load I will try to get an ETA. I am often told it is rolling, or will be rolling "any day now". Sometimes, weeks later I will find out it is still sitting at a staging area or cross-dock in the Twin Cities. Meanwhile, it is on my floorplan, and the customer is ready to slit my throat. In the end, the tail is wagging the dog, in that the traffic department is dictating to the sales department, all in the name of saving some shipping dollars, though I pay the same price per unit no matter what. It makes my blood boil on a regular basis.