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Warrantee discussions with mechanic!

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Need Help Fast....Bad Injector???

Truck doesn't want to start, why??

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I just left a local Dodge dealership after talking with the diesel mechanic there. I brought up the topic of high performance and he really perked up. He wanted to sell me a diagnostic tool used to check the MAP sensor that just tells the computer you have full boost all the time. He wanted $100 for it. He went on to say it wouldn't void the warrantee because it didn't allow more power. He and the service writer told me you could just take it out before coming to the dealership and there wouldn't be any problems.



He then started in on 'black boxes'. I asked him what signs he looked for when working on one to check for performance modifications. He said usually people leave the velcro on the fuse box where the boxes are mounted. He also said the pump connection (VA style) usually has fresh fingerprints on it. I argued that fingerprints just mean the connection has been touched or removed. It doesn't actually mean a box was installed. He said when he sees velcro, or fingerprints on the pump connection, he writes down the engine number, vin # and sends it in to cummins. He told me that if the truck is brought in for engine failure, cummins will deny warantee work it.



He didn't say he checked for pricked wires or wire insulation damage in any way. He seemed to be under the impression that the only 'black boxes' hooked up to the pump connection like the VA does. I didn't want to tell him about other boxes, so I just left well enough alone.



It upset me that he sells a boost fooler and tells his customers to take it out before warantee work, yet he sends in vin #'s with only the slightest hint of a box being installed.



It seems to support his own business of boost foolers quite well though.



Beware guys,

Chris
 
Those two guys sound like a couple of winners... use my products and you are OK, but use someone else's products and I will send your numbers to Cummins! Geez... snakes.

Too bad you couldn't get them to handle all accessories, or bust them for being such jerks.
 
This is the type of injustice that we need to begin fighting legally. Again I bring up the idea of starting a Legal Fund that will help people who are unjustly denied warrantee work fight it in court.



Again I ask if people are willing to donate to such a fund, and help initiate it? I don’t quite know how to initiate such a thing, but I will certain donate to it.



Are there any lawyers in the club that could offer some advice?
 
Thanks for not giving out more info! :)

Srick9,



Thanks for not leaking more info! :D You may have

affected one of my local dealerships! Was it by

chance Demontrond in Conroe? I was by there today

looking for a nice 2500 QC 4x4 5 speed Cummins. I

am going thru severe Diesel withdrawals. I just

recently traded in :eek: my '01 3500 4x4 5 speed.

I had it for about a year and a half, 23,000 miles

of perfect duty. Not one reason to even think

about taking it back to the dealer for work! I did

all my own lube changes, etc.



By the looks of your signature, your 12 valve must

be a screamer! We'll have to get together some

time to swap PSD spanking stories! :D



-Chris

Lake Conroe, TX
 
Legal Defense Fund

I like Puff's idea, but somebody would definitely need to be accountable for the money. A decision making process would have to be initiated in order to determine what would constitute the need for assistance from the membership. It's an interesting idea, but I'm not sure how well it would be supported by the membership. I'm for it, but I can understand why some or many may not be.



As to that dealership: Sounds like that mechanic was spoon fed with a slingshot as a child and the service manager is his sea daddy.
 
Chris,



Sorry to hear you got rid of your truck. I bet that was tough. If you are looking for a new truck, you might try Henson Dodge up in Madisonville. I got my first truck there and got a really good deal. I also hear there is a dealer up in Fairfield that deals on new trucks as well. I know all about Demontrond service dept. , they biggest bunch of goobers I have ever had the displeasure of letting work on my truck. I will not use that service department again. Enough said.



Strick-9,

I too would like to meet one day and check out the 12 valve. I am the one with the white 1-ton that trailed behind to Conroe last year from the Texas Rally. I see you live just down the road in Willis now. Did you graduate?
 
I hate to bust the 'ol bubble,but if a 24v truck rolls into the dealer with a smoked injection pump and the tech didn't know about pricked wires from the black boxes,then STAR hotline (where he has to order pumps through) would have him first look for pricked wires.



My dealer didn't care what I did with my truck as far as engine mods go,as long as I wasn't trying to warranty things I broke as a result of my BOMBing. Two techs took my truck for a joy ride once,and the manager got an earfull from me about it. After that incident,I always stood by the bay door and watched the tech and made sure he didn't open the hood when there was no underhood work to be done.



-Mike
 
The thing about the "Velcro" really gets me! How do they not know that someone had a box of spare fuses, or a firstaid kit stuck there. I have just made my firstaid kit to velcro where the EZ was. Now let those little monkeys try & bust me!



I too will take FULL responsibilty for any damage the EZ may cause--if they prove it! But it seems that the VP44 failures are primarly due to lift pump problems, and considering that Cummins puts these engines in boats that make over 300 hp & 650 lb ft tq--running 100% duty cycle, I doubt that the little EZ would cause a catastrophic engine failure. And if it does, it was Junk to begin with.



Max
 
I don't understand the part about... He didn't say he checked for pricked wires or wire insulation damage in any way ... I thought Boxes like the EZ just pluged in.
 
Originally posted by Dr. Kayak

I don't understand the part about... He didn't say he checked for pricked wires or wire insulation damage in any way ... I thought Boxes like the EZ just pluged in.



The EZ and VA do just plug in. The more "major" fueling boxes such as PowerMax³, BlueBox, PowerEdge, JVD, Banks OttoMind all have to tap the injection pump wire to alter the signal sent to it.
 
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