Went in for the R87 Recall today

[Bob4x4]

I think the point was it seemed too coincidental that the pump failed right after the recall was done. My pump/controller did the same thing but I was still under warranty. I attributed mine to the recall and the new programming that went with it.



Another example is the UCONNECT over-the-air update which was required to be installed (you could only put it off for so long). It created problems for some owners that, from what I have read here, became the owner's problem to fix.

Without having more info this is just more internet whining.The truck may have had issues before the recall was performed.I have had many trucks come in for recalls with unrelated issues.The owner hoping everything would be fixed for free.I saw very few pump failures most pump codes were wiring/connector problems

 

[Badunit]

The connection is they messed with and around the DEF system and then the DEF system almost immediately developed a problem it never had before. Maybe it was the old pump/controller didn't get along with the new flash. All I know is it was too coincidental to me. Thinking back about it, it threw a code the very next morning, when I started my truck, not 2 days later. They first replaced some wiring, which did not fix it, then replaced the pump/module the next day.

 

[Badunit]

Without having more info this is just more internet whining.The truck may have had issues before the recall was performed.

Maybe. There is no way to know.

 

[JR]

I think the point was it seemed too coincidental that the pump failed right after the recall was done

I'll ask you the same thing I asked Newsa, does that warrant a class action lawsuit? I just don't understand why so many people are so quick to jump on the lawsuit bandwagon. It gets really tiring and is just one small example of how society has gone so far out of bounds on the moral compass.

 

[gsbrockman]

If you want your DEF PUMP to last keep the DEF tank full when convenient, Example at 2/3 Full the DEF tank will take 2.5 Gallons. Owners that run the tank to red line increase failures, Example at 8F it will freeze solid when truck is started the De-thaw will begin, if only a small amount is present the element's will get hot/hotter and fail prematurely. Also you are subject to higher risk of contamination issue's...

Your suggestions have been the exact opposite of my experiences. In order to eliminate the chances of any stale / outdated DEF, I have, a huge percentage of the time, ran my DEF until I receive the DEF low --- refill soon message and / or get well into the 200 mile until de-rate messages.
Can you elaborate how running it low can contribute to contamination issues....more so than if NOT running it low?

Currently at 316k with no DEF issues whatsoever.

 

[TCDiesel]

Your suggestions have been the exact opposite of my experiences. In order to eliminate the chances of any stale / outdated DEF, I have, a huge percentage of the time, ran my DEF until I receive the DEF low --- refill soon message and / or get well into the 200 mile until de-rate messages.
Can you elaborate how running it low can contribute to contamination issues....more so than if NOT running it low?

Currently at 316k with no DEF issues whatsoever.

Yep, We manufacture DEF for Company use, Also We have been using Urea for 37 Years In Bioclean systems and know the properties well and habits.

Your use of constant operation is what saving your Rear.. If Running to near empty regularly is OK but some owners use 5-7 Gallons or less per year and leaving that tank low comprised will be problematic in some cases....

 

[Badunit]

I'll ask you the same thing I asked Newsa, does that warrant a class action lawsuit?

Two reports of DEF pumps/modules failing after the S87 recall does not make for a class action lawsuit. But if there are considerable reports of the same thing, then it could. Unfortunately with a class action lawsuit the only people who make money are the lawyers. The plaintiffs will each end up with a $100 certificate towards a new Ram truck.

 

[DonFitzwater]

Unfortunately with a class action lawsuit the only people who make money are the lawyers. The plaintiffs will each end up with a $100 certificate towards a new Ram truck.

Very true.

 

[14RAMflat]

I heard the pumps are on National backorder and there's 30 trucks / orders out there.... ?
Sounds like a class action lawsuit and recall to me. I never had problems with the Catalyst that they replaced the cost $4,000 and then this happens but they don't replace the nozzle or the pump. Now they want $1,600 for the repair they did say they will pitch in 500 to the dealer....

 

[josephc1]

I normally run the DEF low into the red zone then ad 1 gallon of DEF, WalMart brand. Trying to keep DEF fresh. I'm a low milage driver unless on a trip towing the RV over 1K miles then it will get filled. So far no issues with the DEF system.

 

[EDankievitch]

I was told that in the winter months it's best to keep the DEF tank low between 1/4 and half. Unless your planning on a long trip towing where you'll be using more. Keeping the level low allows the tank heater to thaw the DEF faster. It's worked so far. The first year I owned the truck I had the pump freeze and it would blow the DEF pump fuse. It seems that the sensor that told the computer to turn on the tank heater was bad and wouldn't keep the heater on when the outside temps were below 20 degrees....