wont start under 10 deg F dealer sucks

[Bill Stockard]

... And regardless of what most say, diagnostic time has always been available for diagnostic time that is ABOVE and BEYOND the normal diagnostics required. It is technicians lack of documentation, service managers that are afraid of audits, and DM's that get a little too reserved that keeps the "00" and diagnostic to a minimum. If you read the dealer policy manual, Chrysler has never suspended diagnostic time. It takes everyone working together to make things fair for all.

I have heard the no pay for diagnostic time complaint for years, but in my 30+ years working for a major heavy truck dealer and years as a factory District Manager, I have never seen diagonostic time cut from the repair order when it was properly documented. I stressed to service techs time and again, "If it's not written on the repair order, no one knows what you did and you won't get paid for it". The factory is just like the customer, they want to know what they are paying for...



Bill

 

[Bob4x4]

Come to SoCal and talk to dealer techs... ... ..... it doesn't mean squat what is written,only the reality matters.



Bob

 

[DPKetchum]

Document and SUE! Look it up your self and SHOW them. I've known techs that knew warranty ops better then any one else in the dealership.