You would not believe Tom at Banks Saids about TDR Members !

[mark93]

Hey guys.



I have heard that the Banks intercooler sits in front of the A/C condenser unlike the factory unit which sits behind it. I decided not to buy the unit for that reason.



I have the Banks "Stinger Plus" (exhaust, 14 cm2 turbine housing, air filter and guages). It is good quality stuff but I did not get any real performance increase until I turned up the fuel.



If you put the whole "Power Pack" (Stinger Plus + Intercooler=Power Pack) on you STILL have to turn up the fuel (it's in the Power Pack directions but not the Stinger or Stinger Plus directions) to get the claimed increase in power. To me that's not just a little misleading.

 

[Paychk]

I contacted GB Engineering about a set of gauges for my 92, because their web site didn't address Gen 1 gauges. I spoke with "Tom" and he said he would send me the info I needed for the these items. What I got was a foldout about the power pack, stinger and stinger + systems, nothing about the gauges and no pricing. Well I draw 2 conclussions about this 1) the guy doesn't listen too well and 2) embarressment about their prices. I'm not to impressed with my initial experience with them and will give much thought before any money transaction with them.



Give Spearco a try



http://www.spearcointercoolers.com/

 

[illflem]

I'm surprised Banks even bothers advertising here anymore with the load of crap you guys are always dumping on them. True this Tom guy sounds like a real jerk, bet he doesn't last long. I've had nothing but good experiences dealing with Banks, from customer service to an excellent product. I have to wonder if it's the way some of you come on to them, might make anybody POed. Never hear anyone ragging on Geno's, I'm sure they mess up just as much, any business is bound to. I'd buy Banks again if I ever need to.

 

[KatDiesel]

Originally posted by illflem

Never hear anyone ragging on Geno's, I'm sure they mess up just as much, any business is bound to. I'd buy Banks again if I ever need to.

Everytime I have done business with Geno's (about 5 seperate ocasions) never once was it screwed up. I have noticed a couple of posts where mistakes were made by they were corrected immediatly. Genos is a top notch business, Banks would learn a thing or two about customer service and how it should be (ecspecially with their prices).

 

[EMDDIESEL]

I agree, Genos is awesome, never had a problem in over 10 orders at least. They accidently sent the wrong fuel filters to me once and not only did they mail me a return adress tag for them, they next day aired the right fuel filter for free. THAT is customer service.

 

[JTBMC]

Banks has treated me alright, I was missing a short section of my Exhaust system and all it took was one phone call on a Friday evening almost at closing and I had what was needed on tuesday after noon, the salesman Dave shipped it to me himself. I think that is good customer service. But maybe all there sales man dont have good work ethics.

 

[SFord]

From what I have read on this site suggest to me that I dont need any of the Banks products. Hope someone gets a grip on that company and realizes what the heck is going on!!!!!!!!

 

[John Martines]

The one thing I can say is thier parts are up to par. I had no problem with install or any type of brakage they seem to be of quality. The intercooler is a very nice piece.

 

[DennyDay]

Geno's

illflem: I've spent many dollars with Geno's since they opened and never had a problem with anything. Rob and Robin could give lessons to Gale Banks.



Denny

 

[Powder Extreme]

I've gotta throw in my 2 cents worth, first Mtrpr (sp. ?) before you talk to an attorney, if you purchased using a credit card, call your card company and explain what is going on. They will put the money in dispute so Banks cannot have it until things are settled. I've had to do this on a few occasions with some businesses, the credit card companies really will do what they can to help.



Ifflem, I don't think you are justified in saying the problem the TDR members are having is maybe the way they are coming on to Banks. There seems to be a very small percentage of you satisfied customers to make that sort of a statement. I've had personal dealings with Banks on two seperate occasions, once with a Suburban that took them a couple of weeks to get right, but they did get it right. Earlier this year I bought the entire Power Pack system. Took them a very long time to get it right, many many phone calls, most unreturned, talked to 2 or 3 heads of different departments. After they "threw parts" at the problem for a couple of months, they finally got it right. But the system didn't perform as promised, oh well, that's when their already pretty poor customer service completely stopped. Yes their unit did work (finally), no it did not work as well as claimed, no they would not stand behind it. I had to add an EZ box to truly make their unit work well.



Banks and their poor customer service are truly not in the same league as Geno's or South Bend Clutch. I've personally dealt with all 3, there's no comparison! True Geno's and South Bend have made mistakes, but when you hear about them, you also hear about the outstanding and satisfying way they rectified those mistakes, not true with Banks.



Sorry to be so long, but I don't think it's right to see the other members flamed for something that IS a real problem

 

[Andy Perreault]

Originally posted by CrewCabDiesel

After all there is almost 9000 members now, and that is some serious buying power

There's a whole lot more than 9000. A few years ago, I believe there were around 15,000, however, I don't know for sure. That number rings a bell in my head. What you see on this website is just the number of members who have registered on the site, not all members are on the internet or have bothered to register.

Even though there are over 15,000(?) members, that is a minority compared to the number of CTD owners out there. Many are not even aware that the TDR even exists. Others have heard of it but turned their noses up at it, because they didn't know what it was all about. So, I suggest we all help spread the word around. Next time you have an opportunity at a gas station or campground, ask another CTD owner if he's a TDR member. Let's get the word out! Robert Patton told me that he has done mass mailings in the past, and has gotten a very poor response. Those mass mailings are very costly, too.



Sorry for the off-topic post, but when CrewCabDiesel mentioned buying power, I felt compelled to point this out. The more members we have, the more buying power we have!

Okay, I'm done now.

Andy

 

[illflem]

Powder, sorry I didn't mean to flame anyone. It's just hard for me to believe that people have had so much trouble with Banks when my experiences with them have been equalivent to Geno's. There must be a lot of satisfied Banks customers here who aren't speaking out, why else would Banks waste their money advertising here?

 

[vc]

illflem,

I know you said they treated you good, but don't you agree that if that salesman talked negatively about TDR website- which they advertise in, there are some problems there. I for one now have a bit of a sour attitude towards them for flaming this website and its many very knowledgable members.

vc

 

[illflem]

vc, I totally agree with you, that's why I said in my first post that the Tom dude sounded like a jerk that wouldn't last long at Banks. Remember he is an individual, not the company. Banks had a fellow who was representing them at trade shows about a year ago who didn't know squat about engines in general, he also didn't last long. It's probably hard to get good help around Azusa CA, last time I was though there it appeared that more than half the population didn't even speak English.

 

[Archive]

Everyone does not get along with everyone. Maybe something happened ... voice fluctuation, something, that caused this. Maybe this "tom" had a fight with his wife that morning... not an excuse for him cause customer service is important, but maybe something we can all relate to.



Andy... I try to do that whenever I can. I have printed out business cards with the TDR website on them, along with my email and phone number. I pass them out all of the time, then print another sheet of them!

 

[Powder Extreme]

illflem, no harm done What I was trying to say is this: the good customer service you have received seems to be an exception, not the rule. Shouldn't it be the other way around? I've talked to too many unhappy customers and dealers that no longer carry Banks because of their poor customer service. I do think Banks has some good products, some are a waste of money. All seem to be overpriced. Tom was also my salesman, I'm sure he's been there for quite awhile. He was always eager and willing to talk to me until he had my money, then he wouldn't return my phone calls. The guys I've talked to at DD, Edge, and South Bend handled everything for me, from the sale to the customer service and I am totally satisfied. Maybe Banks is just to big and that's why they don't seem to be concerned about customer service.



Jerry

 

[Doc Tinker]

One of the companies I buy school bus parts from has a guy who's rude most of the time, when I call for parts. I've tried hard to ignore his actions and continued to do business. That was untill their representative paid me a visit and griped that my purchases were down over the past quarter and wanted to know why. Needless to say... there are plenty of other businesses that are happy to get an account from the school district.



My point is: Don't judge a company from the actions of one guy. If it appears that the company is promoting rudeness, buy elsewhere.





Doc

 

[CrewCabDiesel]

When I posted the Quotes from Tom at Banks, I thought it was an isolated incident. But what I have read in the last couple of days shows that is not true, not to mention I am not the only TDR member to have been treated poorly by Tom and other people from Banks. I would bet the farm that "Tom" is a commission paid salesman, and his first concern is Tom, not customer service. Of course this is a guess, but it would explain a lot of things. When I posted the quote I also sent an e-mail to Banks on last Thursday. I am surprised and disappointed that there has been no response from Banks concerning this matter. Apparently Banks does not consider my business worth having.



I have been taking care of my customers for 18 years, and I am glad to hear them ***** when they are unhappy with one of my products or services. The reason for me WANTING to hear their complaints or concerns is that they are NOT talking to my competition to fill their needs. A complaint is a SECOND chance to make things right with the customer and continue the business relationship. If I ever had a sales person act as Tom has, I would be looking for a new person to fill his position.





I don’t mean keep rambling on about this, but it winds my clock to see how poor service or no service at all seems to be the norm, not the exception anymore. Thank god for people at South Bend Clutch, Stan’s Headers, and Geno’s to prove me wrong, doing business with those guys is a pleasure !

Kyle

 

[David Wheeler]

That's the spirit!!

CrewCabDiesel,



I could not have said it better myself!! Customers with a complaint have given me the opportunity to fix the problem. I thank them for it profusely..... right before I fix everything!!! The best way I know how to reward a company for poor customer service is to put my money in someone else's pocket. Eventually, they WILL get the message.



Thanks for the Banks post! Most of you have saved me from giving $1000+ to the wrong company Earn my business you must... . keep my business by treating me right!



David



P. S. I second, third, or whatever the Genos kudos!!

 

['956Wheel]

TELL THEM!

Crew Cab Diesel and the other bros who are not happy with Banks. Rather than complain here wher it does no good why not e-mail the offender. Yes TDR has a lot of clout and maybe it's time to let the people in Asuza know what their feelings are. Their e-mail is www.sales@bankspower.com Crew cab, since you were told by a less than courtious dink that TDR members are this that and the other... PHUCK UM, lite em up with a well written letter!



Lets face it they are BIG and will always be, however they need to hear from as many disgruntled (former) customers as possible.