We should forward all these posts to them, maybe then they will see what the deal is. They obviously have nobody on here who reads this stuff, or else i think they would have responded to all these complaints. They obviously have something more important on there minds. If we all emailed them that would be great.
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Actually they do have a few people who read the posts on the TDR, when I was having my problems with Banks they were pretty concerned about what I was saying on this sight. I received an email and a phone call about it. All I did was tell the truth, but seeing it on here is what got the ball really rolling for Banks to fix my problem. It took them quite awhile to make my system work, but when they did, they wanted to make sure I let everyone on the TDR know it was working. I did let everyone know they finally got the problem fixed, but I also said as I still feel, the less than claimed performance certainly does not warrant the very high price. It would seem now that they just flat don't care about the TDR or most of the people involved, because from the sounds of it they sure haven't gotten any better, probably worse.
While I love my Banks Power Pak- I will say that I had a problem with them recently as well. (And to think I went to the ring to defend them recently!!!
) I returned some things to them 5 weeks ago and it was only after I called and raised hell did I get a credit. And then they still have not got the credit right??!!! 
So I am supposed to pay the interest from $1300 on my credit card for an item I returned 5 weeks back??
I know how we all feel- and Tony in sales?? Well I've forwarded many recent posts complaining about the crappy customer service to Banks- including my sales guy. I don't see them stepping up in to this and defending themselves!! Maybe they are too busy selling and not concerned about what the customer thinks. I have been to the Banks Campus numerous times and the place is PACKED all the time. If any of the local So Cal guys have been there, you know what I mean when I say there ain't no parking and there are PSD's and CTD's everywhere. (Not to mention all the pushers and gasser coaches).
Bottom line? They've gotten too big for their own good. I've seen it happen too many times before. They've got a big name to hide behind and once they've built a reputation for being big and the best, they don't seem to care what you think. "There's plenty more customers out there. " It's a damn shame too. Cause I was pretty happy with the stuff. Works good, looks nice. But any product is only as good as the guy in customer service who answers the phone. Hopefully they will get their heads out of their *ss before its too late.
It doesn't seem like there are many who have not had a poor experience with them. And I have, for several weeks now been forwarding these posts to the sales Department and I fail to see any response.
Maybe they should consider removing their advertising (sorry Ken) if they are not going to actively participate in the discussion of their product. I will say that Hands down, DTT, Geno's, etc would never have a site they advertise on speak of their service without taking care of it.
Now I feel better... .
Kev
) I returned some things to them 5 weeks ago and it was only after I called and raised hell did I get a credit. And then they still have not got the credit right??!!! So I am supposed to pay the interest from $1300 on my credit card for an item I returned 5 weeks back??I know how we all feel- and Tony in sales?? Well I've forwarded many recent posts complaining about the crappy customer service to Banks- including my sales guy. I don't see them stepping up in to this and defending themselves!! Maybe they are too busy selling and not concerned about what the customer thinks. I have been to the Banks Campus numerous times and the place is PACKED all the time. If any of the local So Cal guys have been there, you know what I mean when I say there ain't no parking and there are PSD's and CTD's everywhere. (Not to mention all the pushers and gasser coaches).
Bottom line? They've gotten too big for their own good. I've seen it happen too many times before. They've got a big name to hide behind and once they've built a reputation for being big and the best, they don't seem to care what you think. "There's plenty more customers out there. " It's a damn shame too. Cause I was pretty happy with the stuff. Works good, looks nice. But any product is only as good as the guy in customer service who answers the phone. Hopefully they will get their heads out of their *ss before its too late.
It doesn't seem like there are many who have not had a poor experience with them. And I have, for several weeks now been forwarding these posts to the sales Department and I fail to see any response.
Maybe they should consider removing their advertising (sorry Ken) if they are not going to actively participate in the discussion of their product. I will say that Hands down, DTT, Geno's, etc would never have a site they advertise on speak of their service without taking care of it.
Now I feel better... .
Kev
I have followed these posts over the last few days. I should rephrase that, I have followed these posts with great interest over the last few days, and they have been most enlightening. The comment about Banks being a big Co. is an accurate one, they are a big Co. And maybe that is where the problem lays. You see they dont need any one persons business, if you dont buy what ever they are trying to sell you, the next guy will. Simple economics they do not have to give any service there are just to damn people out here trying to give them money. Thank God I dont have to even try to give them any of my hard earned money, because of these posts, and I mean the number of these posts, I have learned that Banks obviously doesnt want my business, and because of these posts they wont get it. Gunny
This is why it is the way it is at Banks
I have a PowerPack and am happy with the quality of the products and the performance. I live near their facility and actually had a friend work there (in sales) for a few weeks. My friend explained how it works and there is no wonder the sales pressure is so high and the turnaround of sales people is so high.
First of all, Gale Banks has his 21 year old (plus or minus a year) son running the sales department. Gee, when was the last time you met a 21 year old kid who could run a sales dept. succesfully? It requires skills and knowledge that he simply has not aquired yet. Can he get it and eventually run it properly? Sure - but there is no motivation. Dad will eventually leave it all to the boys, regardless of how hard they work (or don't work). It's a text book case of nepotism.
The new sales people are given lists of contacts - some years old and some from people who already bought systems. New sales people don't get to handle outside calls until they sell $10K of stuff to these poor saps on the contact lists.
Secondly, once a sales person gets really good - (and thus starts making too much money), Banks takes their accounts away and takes the accounts direct, thus cutting the sales person out of the commission. I met such a person there who was just transferred to customer service and willcall. Think he's happy?
Anyway, I have to agree with someone's post above that the company has grown too large for a former mechanic/race car driver and his kids to run. They should bring in a few professionals who can improve their customer service and sales departments to compliment their excellent products.
Leadership and attitudes always flow from the top down at a company. Gale Banks is smart, but seems to have a bit of an attitude - and he knows it. I think he likes it. He knows they sell top quality parts and for some reason we should feel lucky to buy it from him. This is what you are seeing oozing through the sales force and customer service.
Just my two cents..... and of couse, I may be wrong.
I have a PowerPack and am happy with the quality of the products and the performance. I live near their facility and actually had a friend work there (in sales) for a few weeks. My friend explained how it works and there is no wonder the sales pressure is so high and the turnaround of sales people is so high.
First of all, Gale Banks has his 21 year old (plus or minus a year) son running the sales department. Gee, when was the last time you met a 21 year old kid who could run a sales dept. succesfully? It requires skills and knowledge that he simply has not aquired yet. Can he get it and eventually run it properly? Sure - but there is no motivation. Dad will eventually leave it all to the boys, regardless of how hard they work (or don't work). It's a text book case of nepotism.
The new sales people are given lists of contacts - some years old and some from people who already bought systems. New sales people don't get to handle outside calls until they sell $10K of stuff to these poor saps on the contact lists.
Secondly, once a sales person gets really good - (and thus starts making too much money), Banks takes their accounts away and takes the accounts direct, thus cutting the sales person out of the commission. I met such a person there who was just transferred to customer service and willcall. Think he's happy?
Anyway, I have to agree with someone's post above that the company has grown too large for a former mechanic/race car driver and his kids to run. They should bring in a few professionals who can improve their customer service and sales departments to compliment their excellent products.
Leadership and attitudes always flow from the top down at a company. Gale Banks is smart, but seems to have a bit of an attitude - and he knows it. I think he likes it. He knows they sell top quality parts and for some reason we should feel lucky to buy it from him. This is what you are seeing oozing through the sales force and customer service.
Just my two cents..... and of couse, I may be wrong.
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Okay first off,
Went to the RV show last year when I just bought my truck, and talked to one of the GB guys at their booth. Asked a guy about their turbos. I asked if they had any accusumps or other items that would send oil to lube the turbo after shutdown. He said there was nothing to worry about since the turbo is lubed by the fuel. I said WHAT?.....
He was trying to tell me that the diesel fuel went into the turbo housing to lube the bearings.
I said Dude, don't piss on my leg and tell me it's raining.
Of course I walked away laughing.
Then, some months back ordered a boost and egt guage from another vendor. I received the Banks insta-fact guages. Since then, one of the units has blued around the bezel. One is black, and the other is kinda blued. Needless to say, Gale or his son won't be getting any of my hard earned cashola...
Jesse
Went to the RV show last year when I just bought my truck, and talked to one of the GB guys at their booth. Asked a guy about their turbos. I asked if they had any accusumps or other items that would send oil to lube the turbo after shutdown. He said there was nothing to worry about since the turbo is lubed by the fuel. I said WHAT?.....
He was trying to tell me that the diesel fuel went into the turbo housing to lube the bearings.
I said Dude, don't piss on my leg and tell me it's raining.
Of course I walked away laughing.
Then, some months back ordered a boost and egt guage from another vendor. I received the Banks insta-fact guages. Since then, one of the units has blued around the bezel. One is black, and the other is kinda blued. Needless to say, Gale or his son won't be getting any of my hard earned cashola...
Jesse
Banks Customer Service
Kyle,
I fully agree with your observation of Bank's customer service. I got their exhaust, turbo and gauges a few years ago. I got the wrong parts and bad instructions and it took me over 8 months to resolve the issue. Gale Banks, who I faxed a letter to twice, never responded. The only time I got attention is when I threatened to call the BBB and look into mail fraud.
I spent a lot of money on Banks and I personnaly don't believe it was worth it, although there are many TDR members that are happy with their Banks products. In all fairness it's probably the customer service more then the parts that hurts Banks. You only get one chance to make a first impression. All I'm saying is that I believe you can get more bang for your buck going with other options. My truck didn't perform anything like they said it would.
Butch
Kyle,
I fully agree with your observation of Bank's customer service. I got their exhaust, turbo and gauges a few years ago. I got the wrong parts and bad instructions and it took me over 8 months to resolve the issue. Gale Banks, who I faxed a letter to twice, never responded. The only time I got attention is when I threatened to call the BBB and look into mail fraud.
I spent a lot of money on Banks and I personnaly don't believe it was worth it, although there are many TDR members that are happy with their Banks products. In all fairness it's probably the customer service more then the parts that hurts Banks. You only get one chance to make a first impression. All I'm saying is that I believe you can get more bang for your buck going with other options. My truck didn't perform anything like they said it would.
Butch
Rob, what town are they in?
I have had the Banks Stinger Plus, then upgraded to the Power Pack. I purchased these products directly from Banks when they were first released and they did performed exactly as advertised. My only complaint, as others have stated, was their customer service and price. It wasn’t long after I stumbled across the TDR that I realized how much overpriced there products are. At present I have nothing left of the Power Pack on my truck, however they do look good on the shelf... .
I would be hard press to recommend Banks as a vendor, unless as Rob stated, you by from a reseller.
I have had the Banks Stinger Plus, then upgraded to the Power Pack. I purchased these products directly from Banks when they were first released and they did performed exactly as advertised. My only complaint, as others have stated, was their customer service and price. It wasn’t long after I stumbled across the TDR that I realized how much overpriced there products are. At present I have nothing left of the Power Pack on my truck, however they do look good on the shelf... .
I would be hard press to recommend Banks as a vendor, unless as Rob stated, you by from a reseller.
He said there was nothing to worry about since the turbo is lubed by the fuel. I said WHAT?.....
He was trying to tell me that the diesel fuel went into the turbo housing to lube the bearings.
I must get in touch with this "wizz-kid" and propose that he markets my Hastelloy Titanium coated ultra high performance muffler bearings, as they to are lubed be the fuel. RONCO turned me down!
Mike
banks service
somone should print out these pages and send them to gale himself! its not right he let's his company be run the way it is. or maybe thats the way HE WANTS his company to be run!either way it's unacceptable!!!!!... . james
somone should print out these pages and send them to gale himself! its not right he let's his company be run the way it is. or maybe thats the way HE WANTS his company to be run!either way it's unacceptable!!!!!... . james
All I can say is I sure am glad I found TDR. (I think, I cant stop spending money) When I first started to look for ways to modify my truck I would go to Barns and Noble or search on the web and all I would find is Banks, banks, banks. So I thought, hmm must be good banks is advertising everywhere. Then I found TDR and it was love a first sight!
Goes to show heavy marketing doesnt mean they are a great company. Just good marketers.
Goes to show heavy marketing doesnt mean they are a great company. Just good marketers.
I think everybody here that is dissatisfied with Banks' service should lodge a complaint with the Better Business Bureau. It's seems that they are a member and from bmccumber's post they regard the BBB with some sort of respect. The BBB has given them a satisfactory rating, and I think that might change if everybody tells the BBB how they feel.
BTW, here's the rating for Banks from the BBB:
http://www.labbb.org/scripts/cgiip....fault.htm?hAddrID=1&hAKAID=1&hCompID=13053672
I don't know if that link'll work but give it a try. The BBB's website is www.bbb.org
BTW, here's the rating for Banks from the BBB:
http://www.labbb.org/scripts/cgiip....fault.htm?hAddrID=1&hAKAID=1&hCompID=13053672
I don't know if that link'll work but give it a try. The BBB's website is www.bbb.org
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David Wheeler
TDR MEMBER
Banks BBB report excerpt
... ... . "Finally, the company must have given proper consideration to any matters we may have referred to it. Our complaint history for this company shows that any customer complaints brought to the company's attention by the Bureau have been properly addressed. A Better Business Bureau report is based on our file information and experience with an individual company over the past three years".....
Sounds like to me those of you with legitimate complaints now have an avenue from which to voice your dissatisfaction. According to the above excerpt, Banks will have to address all of the complaints "properly" otherwise risk having their report changed. Good luck to all of you that need their (BBB) help.
My best wishes to you all,
David
... ... . "Finally, the company must have given proper consideration to any matters we may have referred to it. Our complaint history for this company shows that any customer complaints brought to the company's attention by the Bureau have been properly addressed. A Better Business Bureau report is based on our file information and experience with an individual company over the past three years".....
Sounds like to me those of you with legitimate complaints now have an avenue from which to voice your dissatisfaction. According to the above excerpt, Banks will have to address all of the complaints "properly" otherwise risk having their report changed. Good luck to all of you that need their (BBB) help.
My best wishes to you all,
David
There is no doubt that this will affect their sales in some way. Maybe small compared to their volume. But word of mouth grows exponentially. I have never purchased from Banks, and now I never will. I am full behind the company with great service. Geno's in my experience has been wonderful. Robin is great. I have heard Brett and Taylor at Edge Products are absolutely great to work with. Banks is not "thee" place to buy from. I know many CTD owners and I am always passing on information I pick up here. Thanks to all of those who take the time to post their experiences. BTW, nobody I have talked to has anything good to say about Banks.
Never bought the first thing from Banks. I always feel like I'm being confronted by a snake oil salesman whenever I approach their booth at a show. The prices are high and I feel like their products are akin to some on of the gimmicks I see for Harleys. Their adds look like they're geared toward the (I have lots of money but I don't know what that thingy is under the hood) crowd. Kinda like "it's a V8 and has two more cylinders and it's bigger so it must be better than a little 6cyl". Ever seen the fake blowers on Harleys? I've heard guys swear that they really work. Then I saw the add claiming that it's really functional. "Amazing!" And they're only $300 plus the installation kit. (cheap metal bracket). It's a diecast air filter housing made to look like a blower on a nitro burning dragster. And people fall for it hook line and sinker. Now there's an upgrade kit for only $140. !!! That's what Banks reminds me of. Their product could be good as gold for all I know but it sure bends me the wrong way up front. If I boost the power, it'll likely be the Cummins ECM for $2500 and I'll keep my engine warranty. My grandson has some "Turbo" tennis-shoes. Hmm? I'll tell him the truth some day.
lesson learned
One thing I learned early on here on the TDR was to AVOID BANKS. Their reputation has killed any chance that I would buy from them. Thats OK, there are LOTS and LOTS of companies offering the same or better products, i. e, Edge EZ. Bye Bye banks!!!
One thing I learned early on here on the TDR was to AVOID BANKS. Their reputation has killed any chance that I would buy from them. Thats OK, there are LOTS and LOTS of companies offering the same or better products, i. e, Edge EZ. Bye Bye banks!!!
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Digital Magazines
FREE!
TDR Test Drive - Digital Edition
Renew
Subscribe
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Back Issues
Subscription Status
Address Change Form
Buyer's Guides
Ram Diagnostic Trouble Codes
The Perfect Collection
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Advertising
