From the outside looking in, I'm gonna have to say you're being wayyyyy to nice. I'd have to call my agent, and if they didn't get something done Monday by lunch, I'd have my lawyer filing on them by Monday afternoon. Apparently, they must think they can jerk you around. I don't know all the details to your situation, but I do know insurance is a service provided by your agent's company. Unfortunately, the states have made that mandatory, and you have to have insurance, but you don't have to be put on hold and jerked by a chain to go where they want you..... The insurance Commission for Cali might be a good place to start, but my lawyer would be next in line, and breathing down their neck..... with whispered warnings of civil court for missed work, stress, and punitive damages..... Not that I WANT to sue anyone, but they have a signed contract to take care of your vehicle. They shouldn't have to be forced to do what they voluntarily agreed to get paid for.
And FWIW, I have insurance with State Farm, and they would have already had it fixed or almost fixed..... I got hit in the ice by a fullsize F-250 van that slid off a bridge and hit me head on... ... I was in 4x4 in the ditch, completely stopped, but couldn't back up due to cars behind me who pulled over when they saw him coming... ... DPS(State Trooper) said in his report I went above and beyond to avoid the accident, and it was 0% my fault... ... It bent the front of the frame in front of the rad supports and bent my custom winch bumper pretty bad to the side... ... That was on a Thursday, I had it back, straightened, buffed, and painted on Tuesday a week and half later... ... .

I don't understand what their problem is... .