These Rail restrictors are a big part of the problem, You just cannot fuel @ low RPMs and low RP running Pressure, the holes are less then 2/64. its always been a problem with ALL 6.7s but for some reason the 13/14 are worst, You can fool the APPS with add-on devices , But running 22K at low RPMs until the fuel MM3s catch up may me costly in the long run. I know this may be hard to swallow ,but thinking RAM can change the TQ=Load=APPS is just not going to happen.
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Chrysler response to Dead Pedal
- Thread starter Bill
- Start Date
Attention: TDR Forum Junkies To the point: Click this link and check out the Front Page News story(ies) where we are tracking the introduction of the 2025 Ram HD trucks.
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- Status
SnoKing
TDR MEMBER
That does not explain why some do not see the problem and others do, and why it is intermittent! SNOKING
Latest update on my Truck:
Took the truck to the dealer last Thursday. transmission expert? said the clunking noise was my fault for shifting gears to fast. Claim closed on this!
Drop in Fuel mileage:
Loss of initial power when taking off.
While braking, truck pulls to the left:
Front seal leaking:
Dead Pedal:
Electronic gauges:
Service mgr opened a formal claim with Chrysler. Received my claim #.
Service mgr informed me that no work has been done on my truck because Chrysler has not given then permission to do anything. This is as of today, 9 Aug 2014.
Service mgr reported they found a code ~ P2299: "Brake Pedal/Accelerator Pedal Not Compatible."
E-mail today from Ser. mgr stated two more codes found: C0077-00 and C151D-00. Have no clue what those last two mean and really don't understand the first one to well.
Service Department mechanic wrote on Repair Order on 3 July that I was a two footed driver. Sure am! Ser. Mgr. reports this to Chrysler.
Chrysler tell Service mgr that when a driver is driving his truck, has the pedal down and he then touches the brake, Chrysler built in a safety feature that when this happens, it will automatically stall the engine. So driving with no hauling, hauling or towing a trailer and one is on a freeway doing 70 mph, his moves his left leg, foot touches the brake, truck automatically stalls. Guy driving behind me, right on the trailers bumper doesn't see any brake lights come on ~ Wreck just waiting to happen!
I was told the same thing when I had the truck in the ser. dept on 3 July. Mech writes again "customer is a two footed driver." Tells me what Chrysler just said above. I leave dealership to drive home. All the way home, I apply light, medium and heavy brake. Engine does not stall.
Truck pulling to the left. Was told everything okay, claim on that closed. Will take it to an independent garage and have the front end checked.
Changed oil in truck day before I hooked the trailer up. Mech calls me back to where truck is up on the rack. Shows me fresh oil that is covering the inspection plate on the differential. Ser. mgr asked the mechanic about it. He stated it was just fresh oil from having the oil changed. I was under the truck looking at the inspection plate, etc. It was AFTER that when I stood in front of the truck and watched them dump in 12 qts of syn. oil and put on a new oil filter. Oil still leaking!
Electronic gauges not showing true readings with some information. Can't touch it until Chrysler gives an okay.
Fuel mileage - Again, can't work on truck due to Chrysler.
Service mgr sent paper work to a guy at Chrysler who is suppose to take it to a different department and then call ME for an update. Guy tells ser. mgr he took paperwork to wrong department and now it is apparently lost. Guy never calls me.
Was informed by Ser mgr. that my claim has been turned over to a new Chrysler department called: ECS ~Enchanced Customer Satisfaction department. This is not a new department. I fought with this department back in 2013. Promised numerous phones call from an assigned woman service agent. No call. Go through four more women agents - no returned phone calls.
Loss of initial power: When I first bought the truck I could put the pedal to the floor and the power would push me back into the seat. Now put the pedal to the floor and this doesn't happen.
Somebody here on the forum told me to try and push the pedal half way down and then let it up and push it down again to see if I could force the truck into dead pedal. I hope I got those instructions right. I did that and I could feel the truck lose power but not nearly as bad as when in full dead pedal.
Told ser. mgr I wanted a recorder hooked up to the truck so it would record everything as I drove it. Was told that he can't do that until Chrysler gives him permission.
I think that pretty much covers everything. No truck, wife is mad due to not being able to tow trailer and go camping.
Lemon law is still an option for me and I do qualify under it.
Changing vehicles for a second. I have a 2014 Rubicon Jeep. Dropped some papers between the emergency brake handle and the edge of my seat. Papers landed on the so called carpet and had been there for a couple of days. Go them out and they were extremely "warm" from laying "on" the carpet. Looking for one more piece of paper, ripped my gold bracelet off between the seats. Hunting for it on the carpet, couldn't find it. Pulled the carpet back, found it. It was almost to hot to handle. Ten min. laying under the carpet and on the thin metal floor under my seat. Placed my hands on top of metal. Could not stand to leave hand there for no more than 1-2 seconds without burning it. If carpet is not fire proof, it's a fire waiting to happen.
Informed ser. mgr about hot metal. He said and I quote; "Well Bill, just make sure you take a dozen of eggs with you when ever you leave town. Ya might get hungry and frying them on the metal would be the thing to do." :--)
"Life Is Good."
Took the truck to the dealer last Thursday. transmission expert? said the clunking noise was my fault for shifting gears to fast. Claim closed on this!
Drop in Fuel mileage:
Loss of initial power when taking off.
While braking, truck pulls to the left:
Front seal leaking:
Dead Pedal:
Electronic gauges:
Service mgr opened a formal claim with Chrysler. Received my claim #.
Service mgr informed me that no work has been done on my truck because Chrysler has not given then permission to do anything. This is as of today, 9 Aug 2014.
Service mgr reported they found a code ~ P2299: "Brake Pedal/Accelerator Pedal Not Compatible."
E-mail today from Ser. mgr stated two more codes found: C0077-00 and C151D-00. Have no clue what those last two mean and really don't understand the first one to well.
Service Department mechanic wrote on Repair Order on 3 July that I was a two footed driver. Sure am! Ser. Mgr. reports this to Chrysler.
Chrysler tell Service mgr that when a driver is driving his truck, has the pedal down and he then touches the brake, Chrysler built in a safety feature that when this happens, it will automatically stall the engine. So driving with no hauling, hauling or towing a trailer and one is on a freeway doing 70 mph, his moves his left leg, foot touches the brake, truck automatically stalls. Guy driving behind me, right on the trailers bumper doesn't see any brake lights come on ~ Wreck just waiting to happen!
I was told the same thing when I had the truck in the ser. dept on 3 July. Mech writes again "customer is a two footed driver." Tells me what Chrysler just said above. I leave dealership to drive home. All the way home, I apply light, medium and heavy brake. Engine does not stall.
Truck pulling to the left. Was told everything okay, claim on that closed. Will take it to an independent garage and have the front end checked.
Changed oil in truck day before I hooked the trailer up. Mech calls me back to where truck is up on the rack. Shows me fresh oil that is covering the inspection plate on the differential. Ser. mgr asked the mechanic about it. He stated it was just fresh oil from having the oil changed. I was under the truck looking at the inspection plate, etc. It was AFTER that when I stood in front of the truck and watched them dump in 12 qts of syn. oil and put on a new oil filter. Oil still leaking!
Electronic gauges not showing true readings with some information. Can't touch it until Chrysler gives an okay.
Fuel mileage - Again, can't work on truck due to Chrysler.
Service mgr sent paper work to a guy at Chrysler who is suppose to take it to a different department and then call ME for an update. Guy tells ser. mgr he took paperwork to wrong department and now it is apparently lost. Guy never calls me.
Was informed by Ser mgr. that my claim has been turned over to a new Chrysler department called: ECS ~Enchanced Customer Satisfaction department. This is not a new department. I fought with this department back in 2013. Promised numerous phones call from an assigned woman service agent. No call. Go through four more women agents - no returned phone calls.
Loss of initial power: When I first bought the truck I could put the pedal to the floor and the power would push me back into the seat. Now put the pedal to the floor and this doesn't happen.
Somebody here on the forum told me to try and push the pedal half way down and then let it up and push it down again to see if I could force the truck into dead pedal. I hope I got those instructions right. I did that and I could feel the truck lose power but not nearly as bad as when in full dead pedal.
Told ser. mgr I wanted a recorder hooked up to the truck so it would record everything as I drove it. Was told that he can't do that until Chrysler gives him permission.
I think that pretty much covers everything. No truck, wife is mad due to not being able to tow trailer and go camping.
Lemon law is still an option for me and I do qualify under it.
Changing vehicles for a second. I have a 2014 Rubicon Jeep. Dropped some papers between the emergency brake handle and the edge of my seat. Papers landed on the so called carpet and had been there for a couple of days. Go them out and they were extremely "warm" from laying "on" the carpet. Looking for one more piece of paper, ripped my gold bracelet off between the seats. Hunting for it on the carpet, couldn't find it. Pulled the carpet back, found it. It was almost to hot to handle. Ten min. laying under the carpet and on the thin metal floor under my seat. Placed my hands on top of metal. Could not stand to leave hand there for no more than 1-2 seconds without burning it. If carpet is not fire proof, it's a fire waiting to happen.
Informed ser. mgr about hot metal. He said and I quote; "Well Bill, just make sure you take a dozen of eggs with you when ever you leave town. Ya might get hungry and frying them on the metal would be the thing to do." :--)
"Life Is Good."
Sounds like you've aggravated the service department to death Bill...........
Hi Bill,
I can't respond to anything but the truck pulling to the left. I too am involved with Escalated Service Department and it took 2 alignments to finally fix the pull to the left. 1st place in Colorado said they aligned things but same pull. We did have them swap the front tires because one had worn on the outer edge and we wanted that worn outer area on the other side with the wear on the inside. 2nd Dodge dealer in Kansas did a great job and we have no more pull. ESD said we are to watch the front tires and if ware shows up again it is something else. If it doesn't wear, like they expect, they are going to pay to have the worn tire replaced.
We have other issues they have been working with us on but I just haven't had time to update my thread on love/hate my new truck. Hope to do that this weekend. I will say that I only had to change case managers once {because he insisted in calling me at 6:30 am when my phone wasn't on and when I would call back, I had to leave messages with no call backs} but the 2 other case managers Audra & Melba have been working hard to get us taken care of.
As far as Sounds like you've aggravated the service department to death Bill........... I personall don't care how aggravated they get. They can never be as aggravated as I am with this truck. I paid hard earned big bucks for my truck and it is their JOB to take care of the customer and fix the issues they have. I do start every conversation be it with ESD or a dealership very pleasant but sometimes you have the be the "Squeaky Wheel" and be vocal to be heard. Some companies today are so big and have so many sales they just don't care about the customers who have issues.
I don't know what Bill is going to do but I will make sure they take care of me the customer. We have been in Dodge shops more in 6 months with this truck than we were in 18 years with our 1996 Dodge.
I don't know if they can fix your problems Bill but I would keep trying and I hope you find a case manager who will take care of you. Hugs, Di
I can't respond to anything but the truck pulling to the left. I too am involved with Escalated Service Department and it took 2 alignments to finally fix the pull to the left. 1st place in Colorado said they aligned things but same pull. We did have them swap the front tires because one had worn on the outer edge and we wanted that worn outer area on the other side with the wear on the inside. 2nd Dodge dealer in Kansas did a great job and we have no more pull. ESD said we are to watch the front tires and if ware shows up again it is something else. If it doesn't wear, like they expect, they are going to pay to have the worn tire replaced.
We have other issues they have been working with us on but I just haven't had time to update my thread on love/hate my new truck. Hope to do that this weekend. I will say that I only had to change case managers once {because he insisted in calling me at 6:30 am when my phone wasn't on and when I would call back, I had to leave messages with no call backs} but the 2 other case managers Audra & Melba have been working hard to get us taken care of.
As far as Sounds like you've aggravated the service department to death Bill........... I personall don't care how aggravated they get. They can never be as aggravated as I am with this truck. I paid hard earned big bucks for my truck and it is their JOB to take care of the customer and fix the issues they have. I do start every conversation be it with ESD or a dealership very pleasant but sometimes you have the be the "Squeaky Wheel" and be vocal to be heard. Some companies today are so big and have so many sales they just don't care about the customers who have issues.
I don't know what Bill is going to do but I will make sure they take care of me the customer. We have been in Dodge shops more in 6 months with this truck than we were in 18 years with our 1996 Dodge.
I don't know if they can fix your problems Bill but I would keep trying and I hope you find a case manager who will take care of you. Hugs, Di
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Well DI, you can only pee on pee-on's so much until they just don't want to help. There is a huge difference between being persistent and being a giant tool and only adding another level of frustration to an already bad situation. From the sounds of Bill's story, he may need to exercise his lemon law abilities and move on from the Ram fleet.
I found out last Thursday, from the Ser. Mgr that they don't have any keys or anything else to open the black box. According to him, only Police Traffic investigators have access to this box.
I absolutely, refuse to believe that engineer's working for a car manufacture would build any system that would kill the throttle or stall the engine if an owner touches the brakes. I thoroughly understand what you are saying that pertains to a run-away engine and I believe you. However, I have been told since 2013 when I bought my first four Dodge half tons and right through to my now 2014 2500 automatic that while driving, all I have to do is touch the brake and it will stall the engine - therefore, that is the reasoning behind the dead pedal. It's a very stupid explanation for this ongoing situation and one I am not believing. With that explanation given to me by the ser. mgr, mechanics, etc then I've said it on here before and I'll say it again ~ "why would that type of system be installed in a vehicle? No matter what speed you are driving, I'm being told all I have to do it touch the brake and it will stall the engine. IF? that is applicable in this dead pedal problem, I'll sell my truck tomorrow.
Just an example of brake touching = engine stalling: "if you are pulling a trailer - or not - and driving in heavy traffic and you are approaching a slow driver, in the middle lane, you can not get your vehicle into the fast or slow lane, you either have to hit your brakes to slow down or simply run into the back end of the slow driver.
Furthermore, maybe somebody can explain this to me. Ser. mgr calls me and gives me a code they found - P2299. Two days later and being told the truck has not been driven by anybody in the service dept. I am told, again, by the ser. mgr that they found two more codes - C0077-00 and C151D-00. When they found the first code, wouldn't the other two also be present at that time?
My dead pedal doesn't care what speed I am driving. When it wants to do its own thing, no warning, it just does it.
Furthermore, if this ETC system has been around for years, I now "really" wonder why it was not mentioned to me in 2013.
Correct me I'm wrong but are you saying that the pedal has to be depressed then the brake pedal and this is what determines if a person is a two footed driver?
I absolutely, refuse to believe that engineer's working for a car manufacture would build any system that would kill the throttle or stall the engine if an owner touches the brakes. I thoroughly understand what you are saying that pertains to a run-away engine and I believe you. However, I have been told since 2013 when I bought my first four Dodge half tons and right through to my now 2014 2500 automatic that while driving, all I have to do is touch the brake and it will stall the engine - therefore, that is the reasoning behind the dead pedal. It's a very stupid explanation for this ongoing situation and one I am not believing. With that explanation given to me by the ser. mgr, mechanics, etc then I've said it on here before and I'll say it again ~ "why would that type of system be installed in a vehicle? No matter what speed you are driving, I'm being told all I have to do it touch the brake and it will stall the engine. IF? that is applicable in this dead pedal problem, I'll sell my truck tomorrow.
Just an example of brake touching = engine stalling: "if you are pulling a trailer - or not - and driving in heavy traffic and you are approaching a slow driver, in the middle lane, you can not get your vehicle into the fast or slow lane, you either have to hit your brakes to slow down or simply run into the back end of the slow driver.
Furthermore, maybe somebody can explain this to me. Ser. mgr calls me and gives me a code they found - P2299. Two days later and being told the truck has not been driven by anybody in the service dept. I am told, again, by the ser. mgr that they found two more codes - C0077-00 and C151D-00. When they found the first code, wouldn't the other two also be present at that time?
My dead pedal doesn't care what speed I am driving. When it wants to do its own thing, no warning, it just does it.
Furthermore, if this ETC system has been around for years, I now "really" wonder why it was not mentioned to me in 2013.
Correct me I'm wrong but are you saying that the pedal has to be depressed then the brake pedal and this is what determines if a person is a two footed driver?
To file a complaint against RAM, just look up the 800 # in your owners manual. You will get a customer service rep first. Tell him or her you want to file a complaint. They will give you a case number and then you wait. Immediately start writing down everything when you start with this first call - date/s, time, person you originally talked to and what he had to say. Keep an ongoing record with RAM and your service Dept. Sooner or later you will catch one or the other, lying to you. #@$%!
I'd give you the 800# but my owners manual is locked up in my truck which is locked up at the dealers service dept.
I'd give you the 800# but my owners manual is locked up in my truck which is locked up at the dealers service dept.
Bill, all your comments about this concern that you feel is such a serious safety issue almost makes my head hurt. I know you spent a bunch of money for your truck and it should operate as designed. But if you communicate with the dealers and Chrysler customer support the way you go on and on here I can understand why you’re not getting anywhere and remain frustrated. Now that you have ECS involved is kind of your own doing, they become involved when you make contact with Chrysler or the dealer multiple times. All it does now is slow things down, the dealer has to report their findings back to ECS, and then ECS has to approve the course of action. It is set up for a reason, but probably is not the most efficient way to do things.
Your comments about the truck being designed to stall when you hit the brake and throttle at the same time are just not true. Continuing to repeat them does not do anyone here any good.
Rather than keep being frustrated and venting here, ask for one thing to be done. Ask the dealer or the ECS representative to have a data recording template built and installed in your truck. Then take it for a drive and capture the event. At that point you and the dealer will have factual information to make a repair or not. Anything else you or they do seems like a waste of time to me.
And really if you are that dissatisfied with this truck you should just ask for a repurchase and move on to another brand that you think will perform to your expectations. I have been around a lot of vehicles in my life and I don't think any manufacturer makes one with this many unresolved problems. If you have been to the dealer as many times as you say, and they can confirm (yes, your best bet is to get the recording because recordings don't lie) your concern they will most likely have to repurchase it. Your blood pressure and my head will probably benefit from it.
If you would like some help in getting the concern verified and resolved there are people on this forum that can contact Chrysler on your behalf and make sure all the appropriate resources are deployed. Post the dealer where your truck has been or the last six digits of your VIN and you might get some additional help to resolve it. The TDR is the very best group of Cummins enthusiasts you will find, and from my years being a member I can honestly say fellow members will do anything they can to help another member get to the bottom of a concern.
But in any event, I wish you the best in getting your truck repaired or replaced.
Your comments about the truck being designed to stall when you hit the brake and throttle at the same time are just not true. Continuing to repeat them does not do anyone here any good.
Rather than keep being frustrated and venting here, ask for one thing to be done. Ask the dealer or the ECS representative to have a data recording template built and installed in your truck. Then take it for a drive and capture the event. At that point you and the dealer will have factual information to make a repair or not. Anything else you or they do seems like a waste of time to me.
And really if you are that dissatisfied with this truck you should just ask for a repurchase and move on to another brand that you think will perform to your expectations. I have been around a lot of vehicles in my life and I don't think any manufacturer makes one with this many unresolved problems. If you have been to the dealer as many times as you say, and they can confirm (yes, your best bet is to get the recording because recordings don't lie) your concern they will most likely have to repurchase it. Your blood pressure and my head will probably benefit from it.
If you would like some help in getting the concern verified and resolved there are people on this forum that can contact Chrysler on your behalf and make sure all the appropriate resources are deployed. Post the dealer where your truck has been or the last six digits of your VIN and you might get some additional help to resolve it. The TDR is the very best group of Cummins enthusiasts you will find, and from my years being a member I can honestly say fellow members will do anything they can to help another member get to the bottom of a concern.
But in any event, I wish you the best in getting your truck repaired or replaced.
Great post!
Everyone has their own feelings and their right to express them: you, me, Bill. At the Escalated level, we are supposed to be beyond the "Pee-on's". I stopped dealing with the peons when they tracked my truck and told me it was in CUBA! And this was from an American--sad.
I'm just asking but have you every had sooo many issues with a truck & been totally frustrated? The only reason I am asking is that if you have been there and remained calm and pleasant until everything was corrected, if it all was, you are a much better person than I am. I am 99% of the time a very calm, happy & pleasant person but sometimes you just have to get it all out be it on the phone, to a friend, on a forum, etc. Some people handle frustration better than others and it is not always the way someone else would do it. I just hope that Bill, an of course me, end up loving our trucks. I just want to love mine as much as I did 96. Hugs, Di
I'm just asking but have you every had sooo many issues with a truck & been totally frustrated? The only reason I am asking is that if you have been there and remained calm and pleasant until everything was corrected, if it all was, you are a much better person than I am. I am 99% of the time a very calm, happy & pleasant person but sometimes you just have to get it all out be it on the phone, to a friend, on a forum, etc. Some people handle frustration better than others and it is not always the way someone else would do it. I just hope that Bill, an of course me, end up loving our trucks. I just want to love mine as much as I did 96. Hugs, Di
I also want everyone to love their truck, no matter what brand. I see lots of Chrysler products every day as well as other brands and there really are not any bad products out there anymore. So if your life is being consumed by a bunch of steel and plastic, it is time to move on and make your life better. You will live longer.
^^^This is very true.
Why not record your own data? If you've got an android smart phone or tablet with bluetooth and $15 or $20 laying around, amazon has bluetooth OBD2 port readers that can pull all kinds of stats (iPhone will work too, but the dongles are more expensive, as is the app - and I have no first hand experience here). This includes throttle position sensor and other sensor data. You could see the exact timing of this stuff on a graph on your phone. I was able to diagnose an intermittent failing fuel pump that was throwing no error codes based on throttle position sensor and degrading fuel pressure while the turbo pressure was staying up. Work mechanics told me the truck was fine until I showed them the data.
I don't want my first post on this board to be spammy, so I won't post links to the bluetooth dongles that let you read your truck. If you are unable to find one, private message me and I'll get you a link. I will say that some of the bluetooth readers are hit and miss. I've got an arsenal of them for my different vehicles and leave em in full time. I have received a dead dongle out of the 4 I've ordered (cheap chinese, but when they work, they work). Easiest search for the dongle is "Elm 327 mini".
The app for your phone is called "Torque". Pretty easy to use and doesn't require much in the lines of computer skills - as long as you can use your phone, you are good. The app is free but has nag screens. It is only a few bucks (4.99 I think, can't see price anymore because I already own it) to be nag screen free with the "Torque Pro" app.
I don't want my first post on this board to be spammy, so I won't post links to the bluetooth dongles that let you read your truck. If you are unable to find one, private message me and I'll get you a link. I will say that some of the bluetooth readers are hit and miss. I've got an arsenal of them for my different vehicles and leave em in full time. I have received a dead dongle out of the 4 I've ordered (cheap chinese, but when they work, they work). Easiest search for the dongle is "Elm 327 mini".
The app for your phone is called "Torque". Pretty easy to use and doesn't require much in the lines of computer skills - as long as you can use your phone, you are good. The app is free but has nag screens. It is only a few bucks (4.99 I think, can't see price anymore because I already own it) to be nag screen free with the "Torque Pro" app.
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The issue is legit, my truck has had the dead pedal issue since a update in 09 and also has RPM surging (long story). It happens at the start of the regen cycle, and the surging issue was verified by dodges computer connected. It always happens at a stop but it has only happened a couple of times where it happened between shifts and the constant updating when available has mostly eliminated the dead pedal issue, but it is still present. I wished, now that the truck is out of warranty, that I had went after any and everyone involved until it got fixed. Stick to your guns Bill and demand satisfaction!
When waiting at a signal, at a complete stop, then when you step on the pedal, it will accelerate for a slit second then nothing for a second or two. By the time you realized that it has hesitated after giving it more throttle it engages and bucks the drive train. It's very annoying, and a couple of times between shifts (mine a manual Trans) it had just died and when I started to look for a place to pull over it came back to life. Right after that happened, I took it to Dodge and a test drive confirmed it was in regen per Dodges computer per the tech sitting in the passenger seat with the Trany tech driving and me in the back seat.
I understand where you are coming from with your statement and understand where you are going with it. However, let me say that I am not a quitter. My dealership's ace transmission expert said there was nothing wrong with the clunking from changing gears, it was my fault for the way I was shifting. So I let them close that claim out because I am not that familure with the trann's on these newer trucks. So I didn't move away from Dodge, just that one particular problem. But I will surely do a lot more research on that clunking noise until I find out one way or the other I was indeed improperly shifting. However, if I can prove that mech wrong, I will. And when he told me; "Bill, I really don't know everything I should about the auto transmission's on these trucks, that gave me a little hope that there may be something else he's over looking.
Just my .02 but I don't feel I am adding another level of frustration to an already bad situation. The frustration in the midst of this ongoing problem lays squarely on the "customers shoulders." For the record, nobody on this forum started this dead pedal problem. I believe all involved have followed the correct procedure's as outlined by Chrysler when one has a problem. Therefore, shouldn't Chrysler keep customers in the loop, reassure them that everything is being done to assist them, etc. Shouldn't the service writers, the service dept mgr and other service department personnel be a little more positive when addressing customers about this and any other problem?
When I have a problem with my vehicles and am told by many within the dealership, i.e. the service mgr, that they have never heard of this problem, just like this dead pedal problem, then I take it upon myself to do all the research I can, to first educate myself, and second, attempt to supply the ser. mgr. with any information I obtain. This forum has been a great wealth of information for me so I have attempted to pass any and all information from this forum, onto the ser. mgr. It's apparent that my ser. mgr. hasn't came to this forum, hasn't read any posts and hasn't read anything about the dead pedal problem. So going back to your post ~ yes, I am persistent, I'm not a "giant" tool, but like to view myself as some type of informative tool. So if that adds another level of frustration to an already bad situation then so be it.
I agree with you ~ yes, this is a bad situation and at the moment, it's getting worse because Chrysler refuses to let my ser. Dept. to do "any" work on my truck. I can't speak directly to any rep at chrysler and am very tired of hearing the ser. mgr telling me that his hands are tied.
Lemon Law! Yes I do qualify for that. However I really don't want to move on from the Ram Fleet. I would think, and this is a rough figure, after spending well over $280,000+ (probably more if I was to sit down and figure it out) that this dealership/Chrysler would want to make me a satisfied customer. I didn't start this dispute for lack of better words. However, I'm not about to take myself out of the ball game at this point in time.
Just my .02 but I don't feel I am adding another level of frustration to an already bad situation. The frustration in the midst of this ongoing problem lays squarely on the "customers shoulders." For the record, nobody on this forum started this dead pedal problem. I believe all involved have followed the correct procedure's as outlined by Chrysler when one has a problem. Therefore, shouldn't Chrysler keep customers in the loop, reassure them that everything is being done to assist them, etc. Shouldn't the service writers, the service dept mgr and other service department personnel be a little more positive when addressing customers about this and any other problem?
When I have a problem with my vehicles and am told by many within the dealership, i.e. the service mgr, that they have never heard of this problem, just like this dead pedal problem, then I take it upon myself to do all the research I can, to first educate myself, and second, attempt to supply the ser. mgr. with any information I obtain. This forum has been a great wealth of information for me so I have attempted to pass any and all information from this forum, onto the ser. mgr. It's apparent that my ser. mgr. hasn't came to this forum, hasn't read any posts and hasn't read anything about the dead pedal problem. So going back to your post ~ yes, I am persistent, I'm not a "giant" tool, but like to view myself as some type of informative tool. So if that adds another level of frustration to an already bad situation then so be it.
I agree with you ~ yes, this is a bad situation and at the moment, it's getting worse because Chrysler refuses to let my ser. Dept. to do "any" work on my truck. I can't speak directly to any rep at chrysler and am very tired of hearing the ser. mgr telling me that his hands are tied.
Lemon Law! Yes I do qualify for that. However I really don't want to move on from the Ram Fleet. I would think, and this is a rough figure, after spending well over $280,000+ (probably more if I was to sit down and figure it out) that this dealership/Chrysler would want to make me a satisfied customer. I didn't start this dispute for lack of better words. However, I'm not about to take myself out of the ball game at this point in time.
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Back Issues
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