Discount tire-Bad Bad Bad

[DavidC]

I had a problem with a trailer tire a couple of years ago. Pulled into a Big O that told me it was a valve stem and it was fixed at no charge. Went 5 miles down the road and noticed a low tire again. Changed it out on the side of the road. Took it to Discount Tire when we got home. Same diagnosis, changed valve stem at no charge. Getting ready to haul the trailer and noticed low tire again. Took it to Costco, bad valve stem, changed at no charge. Took the tire home, threw it in the pool and found the rim cracked at the base of the valve stem. What I did should be basic procedure but the mentality and pay some of these places have is probably the reason it took this long to resolve a cracked rim

It is no wonder I do not like to have other people work on my vehicles.



Dave

 

[redram]

My tire problem was finally fixed. It took only one trip to les shwab to diagnose my problem. This compared to the months of pulling teeth with discount. One good thing did come out of this though. Turns out, I had yet another NITTO that was manufactured defective. It had too much rubber on one side and couln't be balanced. It road forced at 116 lbs which is 40 lbs over the limit. I have been trying to work the problem out with the DT headquarters since the local shop where I bought the tires told me I'm SOL. So, after a lengthy conversation, they sent me a new tire and are reimbursing me for the mounting and balancing and problem diagnosing at les shwab. Now the tires run fine BUT it really shouldn't have taking 3 months for this to happen. I'll never buy tires there again.

Glad you got your "problem' fixed but why did you originally buy from DT if you are 8 hours away instead of dealing with a local company?

Was your beef with DT or that you did not get along with the manager at the store or that Nitto tires did not make a decent tire or had a manufacturing problem on that particular size?



Did you ever offer to return to the store where you bought it to resolve the issue or were you expecting DT to pay another store convenient to you to resolve your issues?

Most companies would want that resolved within the chain first - don't you agree.



Glad that you got resolution finally but don't find your frustation with DT to be well founded if you were not able to return to the store or another DT store to resolve the issue.

 

[Regcabguy]

Discount Tire

I've had less than favorable luck with my local Discount Tire. I've got some Toyo's coming in from a different chain here in San Diego. I'm driving twenty miles to use another branch of the chain. They seem to be more conscientious. Sometimes using another location helps. Looking forward to the Toyo's. I have had great luck with Costco though. Unfortunately I can't use them for this purchase.

 

[JDonahue]

I've read all the posts and I can see that Discount Tire has some loyal customers and some that won't do business with them at all. I have worked for Discount for 11 years and I can tell you that is hard to please everyone all the time, but we try. ViperQA1 I'm sorry for your bad service. What state are you in? I assume since we are talking Les Schwab it is the northwest. Did you talk to the store manager first to try to rectify the problem? I have no doubt that you had a defective tire but why after the company took care of the problem would you say you would never go back?? They didn't tell you to take a hike, they ponied up and fixed the problem, albeit late but better than never. And to set the record straight, salesmen at Discount Tire Co. do not work on commision, never have never will. I am sorry you had a bad experience, but to trash a company's reputation over something they fixed is kinda crazy in my opinion (although it is biased seeing as how they support my family).



Jimmy

 

[Cummins360]

Hi just reading here and I had the exact same problem with a set of Nitto Terra Grapplers from a discount tire place. I dont know what it is with those stupid places but at least they gave me a new set of cooper's for free.

 

[TheBigSgt]

I've read all of this and here is my 2 cents. I don't buy tires away from where I live and I don't buy from MOM and POP tire stores. My wifes sidekick tires came from Sears, lots of sears stores around. But I don't out of town with her sidekick. My daughters tires came from PEP boys, but again she doesn't go out of town with it. My cummin, TOYO tires on it came from Toyo, had them installed by BIG O in Kaysville UT. The owner is a friend of mine and is a very big supporter of off roading here in UT.



Here in northern UT there are several different places you can get tires, so shop around, spend your money locally, it supports your economy, and most places will match prices. And I like local support. But this is just me! LOL

 

[RobertP]

i just got a set of terra grapplers from them and have no issuses with them.



just my 2 cents

 

[machinemover]

I have had my current business for 14 years now, I am running a duelly with a triple axle trailer. 12 tires on the ground, will buy from nobody BUT Discount Tire. I buy all over the country and will wait until I am in a state that has DT before I will buy anywhere else. I very customer comes first driven company. Emplyees are knowledgable and friendly. I am very happy and will continue to use Dt again and again. As in all companies there are some things that go wrong and out of there control, seems to me that this may be the issue, I would also be intrsted in hearing both sides of the story, there's usually another side of the story when someone wants to bash a company like this... ... ..... Buy Discount Tires..... Great COMPANY!!!!

 

[DieselFiend]

Glad you got your "problem' fixed but why did you originally buy from DT if you are 8 hours away instead of dealing with a local company?

Was your beef with DT or that you did not get along with the manager at the store or that Nitto tires did not make a decent tire or had a manufacturing problem on that particular size?



Did you ever offer to return to the store where you bought it to resolve the issue or were you expecting DT to pay another store convenient to you to resolve your issues?

Most companies would want that resolved within the chain first - don't you agree.



Glad that you got resolution finally but don't find your frustation with DT to be well founded if you were not able to return to the store or another DT store to resolve the issue.

First, a defective tire under warranty is DT's issue, NOT MINE. And, I bought the wheel and tire combo from DT when I was in texas for a few months right before I left to drive home. Please read first post. I bought the tires there because they had a setup that no one else had. And the price was reasonable. Keep in mind, I got along with the whole crew just dandy. I wasn't getting along with the tires because they were shaking my teeth out. The management assured me that any problem could be taken care of wherever I was at so I remembered that. Of course, when I called to explain my problems to the same store I bought the tires from they tell me I'm SOL. So when you buy a tire under warranty and it's defective, no matter where you're at, your problem is ALWAYS well founded. So wouldn't you think, for the sake of a good reputation that the store you bought the tires from would want to resolve the problem?

 

[DieselFiend]

DUDE, I ain't bashin them. They did it to themselves. They hung me out to dry because I didn't have a store close to me. The problem is fixed now but I wouldn't even buy a wheel barrel tire from them now. Oh, and, while they were installing my tires, they dropped my tail gate on one of their jack handles. If I hadn't of witnessed the event they would have denied it. In fact, when I approached the technician about it he denied it until I told him I saw him do it.

But, I think its great that you've had great experiences with DT. Unfortunately, I had a couple bad experiences with them EVERY time I went in there or even talked to them. Could be just a fluke but it was enough to convince me that Les Shwab is the way to go from now on. They found and fixed my problems the right way the first time. And DT foot the bill for work that their people didn't do right the first time, the second time or the third time. Now if I was DT, I'd be very interested in this because of the money they spent rebalancing my tires twice, road forcing them once, replacing one tire, paying Les Shwab to rebalance two tires and road force one AGAIN, sending me another new tire, and paying Les Shwab to mount and balance a new tire. I'm sure they lost the profit they made from the sale just fixing the stuff they didn't do right the first time.

I have had my current business for 14 years now, I am running a duelly with a triple axle trailer. 12 tires on the ground, will buy from nobody BUT Discount Tire. I buy all over the country and will wait until I am in a state that has DT before I will buy anywhere else. I very customer comes first driven company. Emplyees are knowledgable and friendly. I am very happy and will continue to use Dt again and again. As in all companies there are some things that go wrong and out of there control, seems to me that this may be the issue, I would also be intrsted in hearing both sides of the story, there's usually another side of the story when someone wants to bash a company like this... ... ..... Buy Discount Tires..... Great COMPANY!!!!

 

[Forrest Nearing]

I went to Discount recently and asked for a price on some tires, and the guy was like "well, let's walk outside and take a look at what you've got"



so I say "um, can you just look up the size I asked for so I can see the prices?"



"sure, but let's go outside and take a look at your truck"



meanwhile, the heat index is like 109 because of the humidity, and I really don't want to go outside for NOTHING, so I say "dude, can you just sell me some loose tires? my truck has nothing to do with it!"



so he sighed and looked them up and the prices sucked, so I walked out

 

[JDonahue]

I'm confused, were all these bad experiences at the same store or two separate locations? Did you ever talk to the store manager? Sometimes mistakes happen unfortunately. I'm just trying to get the whole picture here. Was this a problem with one store (the out of round tire and tailgate dent) or multiple stores? I'm sorry that we lost you as one of our customers. I personally know that sometimes things get screwed up when there's not a store near where you live. If you're ever in Colorado I'll show you what DTC is all about.



Jimmy

 

[Foil Freak 1211]

I went to Discount recently and asked for a price on some tires, and the guy was like "well, let's walk outside and take a look at what you've got"



so I say "um, can you just look up the size I asked for so I can see the prices?"



"sure, but let's go outside and take a look at your truck"



meanwhile, the heat index is like 109 because of the humidity, and I really don't want to go outside for NOTHING, so I say "dude, can you just sell me some loose tires? my truck has nothing to do with it!"



so he sighed and looked them up and the prices sucked, so I walked out

If it was too hot for you to go outside, perhaps you could have just pointed to the truck in the parking lot and let the employee go out and look. Probably over 95% of the people who go into ANY tire store have no idea what they need. I am sure that Discount is just trying to help their customers with this action.



As far as looking at the tires before they sell you something, I'm glad they did that when I bought mine from DT. They ended up giving me an additional $25 off per tire because my tires still had some tread left and they could re-sell them.



I hope you found a tire store that worked for you.

 

[DieselFiend]

The store in San Angelo. Yes, I did talk to the manager. The first bad tire replacement was sent to the Spokane store on division because the problem tire was discovered the day before I left. I went to the spokane store to have it replaced because I was in the area. I asked the manager at the spokane store what would happen if I had more problems with the tires. He told me the same thing that the San Angelo guys told me. "No problem, we'll work something out". When it came time to work something out, both of these guys sent me up poop creek. All of a sudden, they cound't do anything to help me so thats when I called the top dogs and finally got results. So, this wasn't an isolated case. It was a problem with both stores. They are pretty much telling by their actions that if I don't buy tires from them locally I'll be screwed if there's a problem with them. So, from now on, I will buy them locally. And, there's no DT here.

 

[DieselFiend]

I'm confused, were all these bad experiences at the same store or two separate locations? Did you ever talk to the store manager? Sometimes mistakes happen unfortunately. I'm just trying to get the whole picture here. Was this a problem with one store (the out of round tire and tailgate dent) or multiple stores? I'm sorry that we lost you as one of our customers. I personally know that sometimes things get screwed up when there's not a store near where you live. If you're ever in Colorado I'll show you what DTC is all about.



Jimmy

Jimmy, the tail gate issue and the first two rebalances and road forcing was done at the San Angelo store. Most of the problems seem to stem from that store alone.

To top it all off, Les Shwab told me that the weights were placed incorrectly on all four tires. They were placed in line with the rim when they should have been placed in a group accrossed the width of the wheel. After Les Shwab rebalanced them they were great except for the one bad tire.